Windows 8 and 8.1 Forums


Flatbed scanner troubleshooting

  1. #1


    Posts : 11
    Windows 8, Microsoft, and Gmail

    Flatbed scanner troubleshooting


    My flatbed scanner 3970 series lights up as soon as I switch it on, but then I can get no further as I am told that I do not have a driver for it.

    What does this mean? The scanner always works well usually, and all connections have been checked and are in order.

    Scanner details: Hp Scanjet 3970 TWAIN 1.0 (32-32)

    My laptop: ACER

    I use Windows 8.1 and Firefox

    I am not very conversant with complex computer navigation.

    Many thanks for your help.

    JB

      My System SpecsSystem Spec

  2. #2


    Posts : 123
    Windows 8.1


    HP Scanjet 3970
    It's not supported for Windows 8/8.1. There is no Windows 8/8.1 driver.
    Setup & install for HP Scanjet 3970 Scanner series - HP Support Center
    I'm in the same position with my Old HP Scanner.

    All I can suggest is to try installing the Vista 64 bit basic driver in compatibility mode.

    Or buy a new one which will have a driver for Windows 8/8.1.
      My System SpecsSystem Spec

  3. #3


    Posts : 11
    Windows 8, Microsoft, and Gmail

    Flatbed scanner driver


    Many thks for your reply. It has helped to clear up the matter for me. Looks like I'll have to buy a driver, as you suggest. Or, perhaps, give up the flatbed scanner altogether, as I only keep it on standby in case my 3-in-1 printer goes wrong.

    Thank you again for your kindness and sound advice.

    Joe
      My System SpecsSystem Spec

  4. #4


    UK
    Posts : 150
    Windows 8.1 Pro


    I have an HP 6350 working on Windows 8.1. I bought Vuescan by Hamrick Software with a years updates. There is a trial version to test, Hamrick write their own drivers for the scanners and other makes. Worth a try.
      My System SpecsSystem Spec

Flatbed scanner troubleshooting
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