Solved "Please Insert Disc" prompt when there is a DVD in drive

halcyon

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FIXED:"Please Insert Disc" prompt when DVD is in drive

SOLUTION: Windows 8.1 repair install from original media.

I keep getting this error:

53079d1414510661-can-not-browse-open-dvd-audio-cd-blu-ray-discs-z3plj1q.png

When I try to click on a dvd drive, which has a DVD inside.

It doesn't matter which of my DVD drives nor which DVD disc is used.

So, Windows doesn't recognize the DVDs (or CDS or Blu-Rays) inside the drives.

Does anybody have any ideas as to what might be causing this?

My system is Windows 8.1 Pro x64 with all updates. Drives are both SATA and PATA drives.
 
Last edited:

My Computer

System One

  • OS
    Win8.1Pro
Possible bad machines but just in case it's because of the drivers' go to Device manager, find drives and uninstall them, reboot and proper drivers should be installed.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Thank you for your input.

I tried this (Device Manager / Uninstall / OK / Reboot) as Administrator:

MasD6G7.png

However, this did not cure the problem.

All the drives are 100% functioning (6 of them), they are not broken.

They are on 2 separate controllers and the controllers are also working fine (discs can be read / written to 100% ok).

Only I can't browse the discs contents in Windows File Explorer, as Windows keeps ejecting the drive trays and asking me to insert a disc.
 

My Computer

System One

  • OS
    Win8.1Pro

My Computer

System One

  • OS
    Win 8.1.1 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo E525
    CPU
    AMD A4-3300M @ 2,0GHz
    Memory
    6GB DDR3 1333MHz
    Graphics Card(s)
    AMD Radeon HD 6480G 512MB shared
    Sound Card
    Creative Sound Blaster X-Fi Surround 5.1
    Screen Resolution
    1366x768
    Hard Drives
    WD 465GB
    Cooling
    Fusion Tweaker
    Keyboard
    Logitech K360
    Mouse
    Logitech M705
    Internet Speed
    50/50 MBps
    Browser
    Yandex
    Antivirus
    No AV & No Firewall
    Other Info
    Headphones: Sennheiser RS170
Ironically I've been having weird DVD drive issues as well although mine has been disappearing or delaying. I also have a Lite-on writer as well. Anyway it's weird because I've never had issues before in the past so I wound up replacing that drive with a new one - still Lite-On.

During the replacement I discovered one of my extension cables connecting to the power cable to the drive had a loose wire. So check your connections.

Anyway I was still having issues, maybe because the loose wires hosed the driver install, so I wound up doing a http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html. Luckily I do have a physical disk so that worked out fine for me. For now all seems to be good but...

One other thing I did do as well... check Lite-On's site and see if there's a firmware update for your drive. If so, give it a try. My old drive did have a firmware update that I applied, but at that time I saw no improvement; however, this was before I discovered the loose wire. But check here: Software Tools > Utilities and look for SmartPack - Firmware Auto Upgrade.

Thus my suggestions are...

- Check for loose wires
- Check for firmware update
- Try a repair install
- Replace drive

Looking back now I don't think my old drive needed to be replaced. This is why I listed replace last.

Good luck.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom built by me
    CPU
    Haswell i7-4770K
    Motherboard
    Gigabyte G1 Sniper 5 (BIOS F9)
    Memory
    Corsair Dominator Platinum 32 gig (1866MHz)
    Graphics Card(s)
    Sapphire R9-280 Vapor X
    Sound Card
    Soundblaster ZXR
    Monitor(s) Displays
    NEC PA242W - 24 inch
    Screen Resolution
    1920 x 1200
    Hard Drives
    Samsung 512gig 850 Pro SSD (OS), Samsung 256gig 840 Pro SSD (photo editing), Western Digital Caviar Black 2TB HD
    PSU
    EVGA Supernova 1000 G2
    Case
    Cooler Master HAF X
    Cooling
    Corsair H100i Closed Loop Cooler
    Keyboard
    Logitech Wireless Wave
    Mouse
    Logitech Performance MX
    Internet Speed
    High Speed
    Browser
    IE11
    Antivirus
    Norton Security
    Other Info
    RAM Speed: 1866MHZ @ 9-10-10-27-2T, 1.5v
Thanks. I have six drives. On two separate logical controllers, using four different cables.I

I've rechecked them all.

Yet, the problem persists.

However, the drives are working 100% fine. I just can't browse the contents of the discs from File Explorer.
 

My Computer

System One

  • OS
    Win8.1Pro
Just for the sake of ensuring system files are good have you run sfc /scannow?

If good then may take a refresh or repair install as already suggested. No restore point or backup image before this started?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Popey,

Thanks for the suggestion.

Yes, I Have run sfc /scannow in an administrator command prompt. No problems were found.
 

My Computer

System One

  • OS
    Win8.1Pro
I just installed a brand new BD-RE drive (SATA) and it exhibits the exact same issues:

1) Drive burns 100% ok (disc verify and scan perfect)
2) Drive reads data 100% ok (I can read data using an additional software, just not in file explorer)
3) I can NOT browse the contents of any disc from windows file explorer
 

My Computer

System One

  • OS
    Win8.1Pro
I just installed a brand new BD-RE drive (SATA) and it exhibits the exact same issues:

1) Drive burns 100% ok (disc verify and scan perfect)
2) Drive reads data 100% ok (I can read data using an additional software, just not in file explorer)
3) I can NOT browse the contents of any disc from windows file explorer

Have you not done a repair install as suggested... a few times?

We can't help you if you're not going to acknowledge or follow the advice already given.

It could be that a system file got damaged, and only a repair or OS reinstall can fix it.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom built by me
    CPU
    Haswell i7-4770K
    Motherboard
    Gigabyte G1 Sniper 5 (BIOS F9)
    Memory
    Corsair Dominator Platinum 32 gig (1866MHz)
    Graphics Card(s)
    Sapphire R9-280 Vapor X
    Sound Card
    Soundblaster ZXR
    Monitor(s) Displays
    NEC PA242W - 24 inch
    Screen Resolution
    1920 x 1200
    Hard Drives
    Samsung 512gig 850 Pro SSD (OS), Samsung 256gig 840 Pro SSD (photo editing), Western Digital Caviar Black 2TB HD
    PSU
    EVGA Supernova 1000 G2
    Case
    Cooler Master HAF X
    Cooling
    Corsair H100i Closed Loop Cooler
    Keyboard
    Logitech Wireless Wave
    Mouse
    Logitech Performance MX
    Internet Speed
    High Speed
    Browser
    IE11
    Antivirus
    Norton Security
    Other Info
    RAM Speed: 1866MHZ @ 9-10-10-27-2T, 1.5v
Thanks. I've been trying to avoid repair install. It messes up so many software and causes several days of work to get my work system up to speed.

Yes, I fully acknowledge that if I can't find any other solution, esp. soon, I'll have to resort to that.

Thank you for your help.
 

My Computer

System One

  • OS
    Win8.1Pro
Thanks. I've been trying to avoid repair install. It messes up so many software and causes several days of work to get my work system up to speed.

You might read up on what a repair install actually does, and does not ;)

That said, if you have a specially tweaked system, than yeah, certain things will get reset; but for the most part most user settings and software installs will be unaffected.

I just did a repair install last week as noted in my first post to you and didn't have to reinstall anything or do any user resets. And if you're using a Microsoft account to login, most setting will be restored anyway, along with any Windows Store bought apps.

At any rate, anytime you do any type of maintenance you should always back up in case something does go wrong.

Good luck on your decision.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom built by me
    CPU
    Haswell i7-4770K
    Motherboard
    Gigabyte G1 Sniper 5 (BIOS F9)
    Memory
    Corsair Dominator Platinum 32 gig (1866MHz)
    Graphics Card(s)
    Sapphire R9-280 Vapor X
    Sound Card
    Soundblaster ZXR
    Monitor(s) Displays
    NEC PA242W - 24 inch
    Screen Resolution
    1920 x 1200
    Hard Drives
    Samsung 512gig 850 Pro SSD (OS), Samsung 256gig 840 Pro SSD (photo editing), Western Digital Caviar Black 2TB HD
    PSU
    EVGA Supernova 1000 G2
    Case
    Cooler Master HAF X
    Cooling
    Corsair H100i Closed Loop Cooler
    Keyboard
    Logitech Wireless Wave
    Mouse
    Logitech Performance MX
    Internet Speed
    High Speed
    Browser
    IE11
    Antivirus
    Norton Security
    Other Info
    RAM Speed: 1866MHZ @ 9-10-10-27-2T, 1.5v
I ran the DISM check and got "No Component store corruption detected."

I also installed the x58 Intel chipset INF drivers (and rebooted). NO help also on that.

To me it seems like there is something that is taking control of the removable drives (incl. SD-cards, not just opticals) once the drives are ejected/re-inserted, and thus preventing File Explorer from accessing them again.

Almost ready to try the repair re-install... sigh....
 

My Computer

System One

  • OS
    Win8.1Pro
You might read up on what a repair install actually does, and does not ;)

Just a minor note. I know what MS promises. And I have done repair re-install myself before.

I can guarantee you that the promises MS gives on files, settings, programs not being touched is not always honored by repair-reinstall.

How do I know? Because I've tried it and spent days restoring my apps/settings/system settings back to the way my work flow requires.

This is not to say it cannot work for you or some other people.

I'm just writing this for the benefit of other users, who might have a professional, tightly tuned workflow and don't want to touch it (unless it's broken). In that case, repair-reinstall can indeed wreck havoc and I've seen it do so. Yes, it's all repairable manually, but it can take days of work, during which you can NOT do paid work, because your workflow is broken. Hence the reluctance to embark on this process...

Thanks for understanding.
 

My Computer

System One

  • OS
    Win8.1Pro
To counter...

Ok. I've had no issues though, and in all my repair installs I've never had to reinstall programs, maybe a driver or two, but never programs.

As for "tightly tuned workflow" - that's a loosely defined term that could mean anything. Thus if you mean "tightly tuned" as in you severely tweaked Windows beyond "normal user settings" than yeah, a repair install is going to reset things.

If you mean tightly tuned as in typical user settings, they typically won't be reset. And though Microsoft does warn that possibility does exist, it typically doesn't, as with my Windows 8 repair install.

With that said - remember there is a reason you're considering a repair install ;)

Anyway it was a suggestion, and it's a lot easier, and quicker than doing a complete OS reinstall.

Your decision.

Peace :cool:
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom built by me
    CPU
    Haswell i7-4770K
    Motherboard
    Gigabyte G1 Sniper 5 (BIOS F9)
    Memory
    Corsair Dominator Platinum 32 gig (1866MHz)
    Graphics Card(s)
    Sapphire R9-280 Vapor X
    Sound Card
    Soundblaster ZXR
    Monitor(s) Displays
    NEC PA242W - 24 inch
    Screen Resolution
    1920 x 1200
    Hard Drives
    Samsung 512gig 850 Pro SSD (OS), Samsung 256gig 840 Pro SSD (photo editing), Western Digital Caviar Black 2TB HD
    PSU
    EVGA Supernova 1000 G2
    Case
    Cooler Master HAF X
    Cooling
    Corsair H100i Closed Loop Cooler
    Keyboard
    Logitech Wireless Wave
    Mouse
    Logitech Performance MX
    Internet Speed
    High Speed
    Browser
    IE11
    Antivirus
    Norton Security
    Other Info
    RAM Speed: 1866MHZ @ 9-10-10-27-2T, 1.5v
Finally did repair-reinstall and what PITA it was. I'm a Retail Windows Pro 8.0 owner (with serial for 8.0) and wanted to repair reinstall to 8.1, to which I had upgraded. Just getting that ISO done was 4 hours of work, because most instructions don't work any more (can't use this serial, can't download that, can't install with that, etc.).

Things lost :

- all ramdisks
- all windows settings
- all mixer/audio settings
- optical drive settings
- desktop background (don't just have pretty pictures, but actually useful background images for sorting stuff in workflow)
- Windows 8 menu
- Window manager settings (borders, padding, etc)
- security software

Sigh. So much for "keep you settings" promise.

Ah well, back to restroring manually.

Thanks for all the help.

Don't know what was the issue, but so far it seems that "repair reinstall" fixed it.
 

My Computer

System One

  • OS
    Win8.1Pro
Great but it's to be expected, now make a full backup of system as installed and another one when you set everything up properly. If anything happens you're 15 minutes away from working system.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
That was weird but I'm glad to hear you got your issue fixed by doing the repair reinstall. That said here's a list of what does and does not happen... but in computers nothing is "impossible", improbable, but not impossible.

Note   Note
Settings that will be Preserved when doing a Repair Install

  • All user accounts.
  • Files in all users' C:\Users\(user-name) folders. (ex: Desktop, My Documents, My Music, etc...)
  • Wireless network connections.
  • Apps from the Windows Store will be kept.
  • All installed 3rd party desktop programs will be kept.
  • Mobile broadband connections.
  • BitLocker and BitLocker To Go settings.
  • Windows Firewall settings.
  • Drive letter assignments.
  • File type associations set per user.
  • Metro apps settings per user.
  • Display settings.
  • Personalization settings such as lock screen background and desktop wallpaper.
  • All users' PC settings will be kept.
  • Choices you made during Windows Welcome, such as computer name and user accounts, will not change.
  • Network, Libraries, and Windows Update settings will not change.
  • Customer Experience Improvement Program settings will not change.
  • Windows Error Reporting settings will not change.
  • Some drivers may or may not be removed, but usually will remain.


Settings that will be NOT be Preserved when doing a Repair Install

  • Installed Windows Updates will be removed.
  • Some drivers may or may not be removed, but usually will remain.


Brink's Tutorial: http://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html

This was exactly my experience.

But again, happy you got your issue fixed :thumb:
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom built by me
    CPU
    Haswell i7-4770K
    Motherboard
    Gigabyte G1 Sniper 5 (BIOS F9)
    Memory
    Corsair Dominator Platinum 32 gig (1866MHz)
    Graphics Card(s)
    Sapphire R9-280 Vapor X
    Sound Card
    Soundblaster ZXR
    Monitor(s) Displays
    NEC PA242W - 24 inch
    Screen Resolution
    1920 x 1200
    Hard Drives
    Samsung 512gig 850 Pro SSD (OS), Samsung 256gig 840 Pro SSD (photo editing), Western Digital Caviar Black 2TB HD
    PSU
    EVGA Supernova 1000 G2
    Case
    Cooler Master HAF X
    Cooling
    Corsair H100i Closed Loop Cooler
    Keyboard
    Logitech Wireless Wave
    Mouse
    Logitech Performance MX
    Internet Speed
    High Speed
    Browser
    IE11
    Antivirus
    Norton Security
    Other Info
    RAM Speed: 1866MHZ @ 9-10-10-27-2T, 1.5v
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