Windows 8 and 8.1 Forums

Scanner not working

  1. #1


    Posts : 7
    windows 8

    Scanner not working


    I have a Canon mp287 printer and scanner, when I press the scan button I get an error saying 'cannot communicate with the scanner' (screenshot attached). I found a solution to this problem by disabling 'Enhanced host controller' under USB in device manager. (screenshot shot attached), but after I disable this enhanced host controller USB menu, it affects the whole performance of the transfer to EHDand pendrives (transfer speed of around 700kb/s,when it used to be around 30mbps for my External hard drive) .. ,.. Can anybody help me with an alternate solution..? There is no problem when I connect it to my laptop, works like a charm.. Lots of people have reported this problem but couldn't find a working solution yet.
    Attached Thumbnails Attached Thumbnails uploadfromtaptalk1414420382471.jpg   uploadfromtaptalk1414420409273.jpg  
    Last edited by joji90; 27 Oct 2014 at 12:12. Reason: Works in desktop, forgot to mention

      My System SpecsSystem Spec

  2. #2


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Have you tried reinstalling the software for the All-in-One?
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    windows 8


    Yeah I tried reinstalling the drivers for my mp287..checked other USB ports too.. No luck..
      My System SpecsSystem Spec

  4. #4


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Try reinstalling the USB device. Uninstall it first, then reboot and see if Windows will reload the USB drivers. Make sure any USB devices like the printer are not connected at that time.
      My System SpecsSystem Spec

  5. #5


    If it doesn't happen like Broe said, uninstall drivers for it, reboot and install drivers before connecting scanner. Many USB devices like that.
      My System SpecsSystem Spec

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