Usb Hub keeps reconnecting devices while gaming on Win 8.1

dezmen3

New Member
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10
Greetings.
Got weird issue with my usb hub D-Link dub-h7 on iMac 27" 2013 ME089 running bootcamped Win 8.1 x64. Whenever I play games and alt-tabing to windows, system keeps reconnecting all my devices with typical "reconnect" sound for this. Playing MMO is horror atm because I need alt-tab a lot and everytime I do that - windows keeps reconnecting all stuff (hooked usb keyboard and phone charge atm). Devices like X7 mouse resets its speed light profile and keyboard may lag, even without playing game.
Tried to update 8.1 to latest version and use some tweaks from internet like turning off devices power saving, but nothing helped.

Found out that I'm not really the only one with such problems and Windows 7 doesn't have this issue, but unfortunatelly can't go back to 7.

Hope someone can help me with this... Thanks
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iMac 27" ME089
    Memory
    8GB
    Graphics Card(s)
    GTX 775M
    Browser
    Firefox
Hi dezmen3!


This issue could be caused by a few things.
First thing that comes to mind is that the USB hub may not be supplying enough power to all the devices connected to it. Usually, connecting devices that require more power through the hub is not recommended, as they might not receive enough power to work properly. Usually a powered hub is more desired. One that has it's own power supply.
Are your USB drivers up to date?
Have you tried another main USB port to connect the hub in? Are you sure it hasn't suffered any kind of damage?
Another idea is to manage your power options in Windows 8.1. It's true that the new feature in Windows8.1. about power saving is making some problems and if you've disabled it, then that shouldn't be the cause. Still, you could look around and tweak your power options a bit more.
Go to Control Panel – Hardware and Sound – Power Options. Depending on your certain configuration, you may find something that changing it would help.


Best of luck!


CK_WD
 
Last edited:

My Computer

System One

  • OS
    Windows
Hi dezmen3!


This issue could be caused by a fewthings.
First thing that comes to mind is thatthe USB hub may not be supplying enough power to all the devicesconnected to it. Usually, connecting devices that require more powerthrough the hub is not recommended, as they might not receive enoughpower to work properly. Usually a powered hub is more desired. Onethat has it's own power supply.
Are your USB drivers up to date?
Have you tried another main USB port toconnect the hub in? Are you sure it hasn't suffered any kind ofdamage?
Another idea is to manage your poweroptions in Windows 8.1. It's true that the new feature in Windows8.1. about power saving is making some problems and if you'vedisabled it, then that shouldn't be the cause. Still, you could lookaround and tweak your power options a bit more.
Go to Control Panel – Hardware andSound – Power Options. Depending on your certain configuration, youmay find something that changing it would help.


Best of luck!


CK_WD
Already turned off any power saving for usb, nothing helps. This usb is powered with external power supply.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iMac 27" ME089
    Memory
    8GB
    Graphics Card(s)
    GTX 775M
    Browser
    Firefox
I am sorry none of the above could help you. The problem then is most likely in the USB hub itself, if not,it could also be the configuration you have – Windows on iMac. You could try using Windows on PC with the hub or the USB hub through the iMac under OS X.
The other thing you could do is contact Apple support about bootcamped Windows and if it affects external devices:
https://www.apple.com/support/bootcamp/


I hope you solve your problem!
Best of luck!


CK_WD
 

My Computer

System One

  • OS
    Windows
For a test, can you take the hub out of circuit and connect directly to the computer? That will eliminate the hub, extra cables, and extra distance as the problem.
 

My Computer

System One

  • OS
    W10 Pro
    Computer type
    PC/Desktop
For a test, can you take the hub out of circuit and connect directly to the computer? That will eliminate the hub, extra cables, and extra distance as the problem.

Well before hub everything were fine. Mouse, keyboard and usb audio attached to PC and worked fine. If I keep just hub connected without usb devices in it - it still gonna do reconnect bug
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iMac 27" ME089
    Memory
    8GB
    Graphics Card(s)
    GTX 775M
    Browser
    Firefox
Well before hub everything were fine.
If I keep just hub connected without usb devices in it - it still gonna do reconnect bug
Then it sounds obvious - you need to get rid of that hub. With no devices connected to it, it is still presenting a load on the computer's USB circuits - a load your computer does not seem to like. You can try a different powered hub. If the problem is still there, then it is your computer balking. If the problem goes away, then you know the first hub was the problem.
 

My Computer

System One

  • OS
    W10 Pro
    Computer type
    PC/Desktop
Well before hub everything were fine.
If I keep just hub connected without usb devices in it - it still gonna do reconnect bug
Then it sounds obvious - you need to get rid of that hub. With no devices connected to it, it is still presenting a load on the computer's USB circuits - a load your computer does not seem to like. You can try a different powered hub. If the problem is still there, then it is your computer balking. If the problem goes away, then you know the first hub was the problem.

Well hub itself works well, and I heard that this is common issue on 8.1, 7 users says it's fine o_O No chance to test it on 7 atm
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iMac 27" ME089
    Memory
    8GB
    Graphics Card(s)
    GTX 775M
    Browser
    Firefox
Well, you can find common problems withe very OS, and they're quite unpleasant most times. But since you said without the hub you were fine, then like I said above, the problem is most likely in it.
@Intaregid explained it further.
If you can't test the hub on Windows 7,you could find a different hub to test on your computer to know for sure where the problem lies.


Best of luck! :)


CK_WD
 
Last edited:

My Computer

System One

  • OS
    Windows
Noticed huge issue while playing World of Tanks.
The game keeps freezing every 10 and 20 seconds for 1 second. It does that even if hub just connected itself without any devices on it. When I plug usb hub off - all goes fine...
Wtf.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iMac 27" ME089
    Memory
    8GB
    Graphics Card(s)
    GTX 775M
    Browser
    Firefox
Hello again dezmen3!


This would just prove it.
Like previously said, everything points out to your USB hub which is most likely faulty due to some reason. I doubt it it's your fault, the device has just had a hardware malfunction. It could happen due to power surge, uneven current, faulty cable, bad manufacturing and etc. Working/playing while the USB hub is unplugged and having no problems then, proves it. You could test out other models and USB hubs and see which one you'd like better and would work better, but this one obviously gives you trouble.


Best of luck!


CK_WD
 

My Computer

System One

  • OS
    Windows
Tested hub on laptop with Windows 7 - all fine. Tested same game - no issues at all.
So I guess it's 8.1 <_< or iMac.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iMac 27" ME089
    Memory
    8GB
    Graphics Card(s)
    GTX 775M
    Browser
    Firefox
Yes, it could also be that, or the configuration between the OS and Mac, like I've mentioned in post #4. Or your certain USB ports on the laptop may be malfunctioning. Anyway you look at it, the issue is somewhere in the connection between your laptop-OS-USB hub, where the USB hub or USB ports could be malfunctioning. Test your USB ports with something else as external hardware to eliminate that possibility.
My advice would also be to contact Apple support about bootcamped Windows:
https://www.apple.com/support/bootcamp/


Best of luck!


CK_WD
 

My Computer

System One

  • OS
    Windows
OS X with this USB hub works fine, so I bet this is Windows issue. Maybe it's 8.1 issue and 7 don't have it, dunno :(
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iMac 27" ME089
    Memory
    8GB
    Graphics Card(s)
    GTX 775M
    Browser
    Firefox
So I guess it's 8.1 <_< or iMac.
W8.1 has no problems communicating with other USB devices, so I find it difficult to accept it is a W8.1 problem. When you connected the hub to W8, were all other devices disconnected from the hub? According to the instructions, you should connect the hub first, let Windows setup the drivers, then connect devices to the hub.
 

My Computer

System One

  • OS
    W10 Pro
    Computer type
    PC/Desktop
So I guess it's 8.1 <_< or iMac.
W8.1 has no problems communicating with other USB devices, so I find it difficult to accept it is a W8.1 problem. When you connected the hub to W8, were all other devices disconnected from the hub? According to the instructions, you should connect the hub first, let Windows setup the drivers, then connect devices to the hub.

It's defo 8.1 issue, at least on my iMac. I've tried to update all drivers via DriverSolution and removed hub with device driver deleting and let vindows install it again. OS X working fine with this hub, even World of Tanks works fine in it. Windows 7 on laptop works great too, no bugs. Or this is BootCamp fail or I dunno -_- The only obvious way - install Windows 7.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iMac 27" ME089
    Memory
    8GB
    Graphics Card(s)
    GTX 775M
    Browser
    Firefox
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