Windows 8 and 8.1 Forums


USB 3 Hub Won't Function in USB 3 Mode

  1. #1

    USB 3 Hub Won't Function in USB 3 Mode


    I have my second install of Win 8 (8250) on my Asus p7p55d-e Pro. I'm running the default Win 8 USB 3 drivers. On my first install I eventually tried Renesas Win 7 drivers but they made the system go crash happy, hence the fresh install.

    USB 3 runs fine (fast!) for my Corsair Flash Voyager stick and my Seagate Expansion 3TB drive. The problem occurs when I add a USB 3 hub. The hub shows up in device manager as, "Superspeed USB Hub (Non Functional)" It actually functions at USB 2 speeds. Device Manager claims it is working properly. I thought the hub was bad so I purchased another brand at Newegg only to get the same message. Plugging the Corsair USB 3 stick into my lighted hub gives me a red light, indicating low speed. A file transfer verifies this.

    Since I have only two USB 3 ports and two USB 3 devices I can live without the hub. It would just be nice not to have to reach around the back of the PC each time I wish to use the USB stick.

    Anyone else having hub failures or know a fix?

    Thanks

    Update: After a few reboots the hub is totally non-functional. When I look at the loaded drivers all I see is "USBHUB3.SYS".
    Last edited by regkaz; 12 Apr 2012 at 20:31.

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  2. #2


    Posts : 1
    Windows 7


    Hi Regkaz,

    It sounds like the USB 3.0 hub you have is using old firmware. Some early versions of 3.0 hub firmware didn't work well with Windows – dropped devices, intermittent failures, data corruption, etc. However, as a USB 2.0 hub, these hubs work just fine. So, if Windows 8 detects the old firmware, it will treat the USB 3.0 hub like a USB 2.0 hub.

    You can get your USB 3.0 hub to work as a USB 3.0 hub by updating the firmware. If you look the notification area on the taskbar, you should see a flag icon for “Action Center.” If you click on the flag you should get a message similar to this:
    Click image for larger version


    Click on the message and follow the instructions to update your firmware.

    Cheers,
    Kristina Hotz
    Program Manager at Microsoft Corporation
      My System SpecsSystem Spec

  3. #3


    Posts : 738
    1st W10 Professional x64/W7 Ultimate x64 - 2nd Remote system: W10 Insider Builds/W7 Professional


    That's good to know! I'll be looking into getting a 3.0 hub sooner or later once the prices come down on various 3.0 flash drives and any external hard drive enclosure. The board here has a pair of presently unused 3.0 ports to take advantage of.

    Welcome to the EightForums! by the way.
      My System SpecsSystem Spec

  4. #4


    The fail was from two different manufacturers and their sites had no firmware updates. I pretty much gave up on the hub acting as USB 3. Thanks for the heads up - I'll check the action center tonight.
      My System SpecsSystem Spec

  5. #5


    Nope. The Action Center has nothing. Both USB 3 hubs that I've tried continue to list as "Superspeed USB Hub (Non Functional)". They aren't even marked in any way as being a problem. No yellow warning or anything. Almost like Win 8 feels "non functional" devices are just fine. Any chance Win 8 wasn't ready for USB 3 hubs so it lists them as "non functional" to let you know they intend to add them later?
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  6. #6


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Install the driver.
      My System SpecsSystem Spec

  7. #7


    Gman - there is no driver. There are no alerts. The hub continues to function at USB 2 speeds and detect as "Superspeed" (as in USB 3) but also as "Non Functional".
      My System SpecsSystem Spec

  8. #8


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Install the latest USB 3.0 driver from the motherboard or manufacturer's site.

    Same for motherboard bios update. Good to do anyhow. Along with that, I'd even install the USB 3.0 firmware update too.

    USBHUB3.SYS is a Windows 8 default driver needing to be changed to use nusb3xhc.sys and nusb3hub.sys instead.

    Enjoy.

    ASUS - Motherboards- ASUS P7P55D-E PRO
      My System SpecsSystem Spec

  9. #9


    Posts : 738
    1st W10 Professional x64/W7 Ultimate x64 - 2nd Remote system: W10 Insider Builds/W7 Professional


    You shouldn't need any bios update to start with unless the board has a programming problem or a newer bios version offers support for something newer. As for hubs they should simply plug in and work automatically if the USB bus is functioning as it should.

    Once you are at the Asus support page there you will need to select the correct flavor for 7 drivers. You won't find any drivers available for 8 this early unlike the 7 beta version drivers seen when MS had stressed wanting device drivers available for 7. Apparently they didn't get around to pushing for 8 drivers since none of the other companies as well as Asus show 8 beta anything! Creative Labs had 7 beta drivers available back in early 2009 available for testing 7 then.

    Most 7 drivers should still work while usb hubs should simply be able to plug in and work if the ports are good.
      My System SpecsSystem Spec

  10. #10


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Quote Originally Posted by Night Hawk View Post
    You shouldn't need any bios update to start with unless the board has a programming problem or a newer bios version offers support for something newer.
    Bios updates are always good.

    Quote Originally Posted by Night Hawk View Post
    As for hubs they should simply plug in and work automatically if the USB bus is functioning as it should.
    Did you miss the part about nusb3xhc.sys and nusb3hub.sys?
      My System SpecsSystem Spec

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USB 3 Hub Won't Function in USB 3 Mode
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