Windows 8 and 8.1 Forums


USB 3 Hub Won't Function in USB 3 Mode

  1. #11


    Posts : 738
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    Not actually! You can end up trashing the bios on a board if you end up seeing a bad flash! The original bios should be backed up first in case of any mishap.

    The other reason would simply be put "why fix what isn't broke to begin with?". The usb download from the Asus support site uses an Asus setup utility to install those drivers for usb. The driver names are not displayed when opening up the zip file download itself.

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  2. #12


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Quote Originally Posted by Night Hawk View Post
    Not actually! You can end up trashing the bios on a board if you end up seeing a bad flash! The original bios should be backed up first in case of any mishap.

    The other reason would simply be put "why fix what isn't broke to begin with?". The usb download from the Asus support site uses an Asus setup utility to install those drivers for usb. The driver names are not displayed when opening up the zip file download itself.
    Engineers do not create bios updates because they have time to spare and nothing better to do. USB 3.0 is a rather new technology, especially it has been at the time of the latest bios update that should be installed.

    What does zip or names displayed or anything else have to do with the OP solving his issues how I showed him to do? I don't even think it's a zip, but rather an .exe to run.

    This thread has been up for 4 weeks. You could have helped him all this time or commented on it all this time instead of waiting for me to show him how to fix it and then try to dispute it.
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  3. #13


    Posts : 738
    1st W10 Professional x64/W7 Ultimate x64 - 2nd Remote system: W10 Insider Builds/W7 Professional


    This thread was left unanswered until last week if you read the first page completely.

    Besides a hub is a hub and not a device that has any mode. It's the device that you plug into the hub or port that is being seen a 2.0 not 3.0 device. For that you may have to plug it into the 3.0 port directly to see if the hub is the problem if not externally powered with an ac adapter.

    I've run into that problem enough times with 2.0 flash drives, printer, keyboard where any hub that relied on power from a port wouldn't be enough to power anything plugged into it.
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  4. #14


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Quote Originally Posted by Night Hawk View Post
    This thread was left unanswered until last week if you read the first page completely.

    Besides a hub is a hub and not a device that has any mode. It's the device that you plug into the hub or port that is being seen a 2.0 not 3.0 device. For that you may have to plug it into the 3.0 port directly to see if the hub is the problem if not externally powered with an ac adapter.

    I've run into that problem enough times with 2.0 flash drives, printer, keyboard where any hub that relied on power from a port wouldn't be enough to power anything plugged into it.
    I think you need to leave solving issues to those that know what they're talking about.

    The OP needs proprietary drivers installed as I've shown, instead of the Windows 8 default USB3HUB.SYS as he has shown.

    To make it very easy for you to understand and so I don't have to respond to your unnecessary intervening, NEC created the USB 3.0 drivers for a reason. They didn't create them out of being bored or amusement.

    Maybe now you can stop derailing the successful fixes shown.
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  5. #15


    Posts : 738
    1st W10 Professional x64/W7 Ultimate x64 - 2nd Remote system: W10 Insider Builds/W7 Professional


    Leveraging the USB 2.0 port instead of the USB 3.0 could also be a temporary solution that allows early Windows 8 adopters to get additional devices working under normal parameters.

    “Some devices may not enumerate or function as expected when connected to a USB 3.0 port. Connecting these devices to a USB 2.0 port should resolve the issue until updated drivers are available,” Microsoft said.
    Windows 8 USB 2.0 and 3.0 Device Issues - Softpedia

    Since 8 offers native support the next step is actual troubleshooting general usb problems. One part of the Complete Guide to Troubleshooting USB Problems goes right into what i was saying before about under powered hubs where plugging a device directly into a port or replacing one hub for another that uses an ac adapter can solve a variety of issues.

    Even if you never have a USB device that doesn't work at all, you might see one of the following messages when you plug a USB device into your computer or into an external hub:
    "This device can perform faster"

    To solve this problem, we need to see how USB ports are configured in the system BIOS – and find out what type of USB hub is in use.

    "Hub power exceeded"


    This problem, on the other hand, requires a trip to the Windows Device Manager.
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  6. #16


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    So first, it wasn't enough for you to try to stop a nice bios update that should be installed.

    Then, your misunderstanding of drivers made you intervene when it was unnecessary.

    And now you would like to continue with an issue that is foreign to what we're dealing with here: power? Op never mentioned anything at all relating to what you just posted, so it is beyond my understanding why you did.

    What I do understand is that the NEC drivers I listed need to be installed.

    We might as well start posting about who we think is going to win the next World Series or Superbowl.

    I think the Yankees have a fair chance this year. Maybe the Giants again too!

    Maybe you also missed this part of the OP: "Update: After a few reboots the hub is totally non-functional. When I look at the loaded drivers all I see is "USBHUB3.SYS"."

    That concludes my involvement in this thread until the OP reports back that everything is well or he needs my help installing the drivers/bios/firmware for 3.0.
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  7. #17


    Ahem. Can we get back to the original problem? I'm usually pretty good with computers. The BIOS is current. The USB 3 firmware on the board has been updated back and forth between what is on the Asus and the Renasis sites. I didn't know Renasis bought NEC so I've applied software for each (although not at the same time).

    When my system was Windows 7 64 bit all of the available drivers would either bsod or stop detecting my Seagate 3 TB USB 3 drive. It was so bad I posted a very nasty letter on the Seagate forums blaming them for a bad drive. A clean install of Windows 8 64 bit with no additional drivers runs the drive great. Same for my Corsair USB 3 flash drive.

    It is only the hubs (both of which are no-name brand Chinese units from Newegg for under $40 each) that properly detect as "superspeed", "This device is working properly", and "The best drivers are installed" yet with the phrase "Non Functional".

    On my first install of Win 8 I tried the Win 7 drivers but the crashes returned. I'm hoping this is just an issue of something Microsoft will fix in an update or the final version. It would be nice to know I can buy a third USB 3 device since the board only has 2 ports and a hub will be a necessity.
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  8. #18


    I should add that the hub hasn't died since my clean install of Win 8 64 bit with no additional USB 3 drivers. It's only the issue of USB 3 devices plugged into it running at USB 2 speed.
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  9. #19


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    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    You can visit the Crash subforum if you are interested in solving your bsod situation and/or would like to continue fixing things.
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  10. #20


    Posts : 738
    1st W10 Professional x64/W7 Ultimate x64 - 2nd Remote system: W10 Insider Builds/W7 Professional


    Are those two hubs self powered or no ac adapter by chance? With 2.0 the current was 100miro amps allowing for 4 devices while 3.0 was raised or supposed to raised to 300ma in order to support upto 6 devices.

    Often whether 2.0 or 3.0 with manufacturers still facing bugs due to 3.0 being new as well as problems seen with 2.0 devices and hubs after how many years now? are due to errors in manufacturing resulting in poor quality!

    If you take those devices you plug into the 3.0 hub and plug them directly into one of the 3.0 ports and they fly then you know the hubs are ... crapola as simple as that. On the other hand if those devices like flash drives still run at 2.0 speed then they are being seen as 2.0 not 3.0 devices and this is where the main problem stems from.

    You could liken this to taking a 2.0 flash drive currently sold like an HP for example and plug into an old 1.1.-2.0 board and guess what? The flash drive may barely work if even detected! The support for the newer or latest devices wouldn't be there to start with.

    The change of brand for flash drive however as well as going rhrough several brands of hubs finally saw results with a CyberPower 4 port 2.0 with ac adapter being the most reliable for the 2.0 application. For 3.0 it wouldn't any different as far as paying for what you get in that sense. You may want to read up on this a little with a review on a Siig 3.0 4 port hub which goes into some of this. Review of Siig SuperSpeed USB 3.0 4-Port Hub

    Another thing to look at is the Legacy speeds are still supported with 3.0 and where the confusion begins. One older article from 2009 does a good job explaining things however. 10 things you should know about USB 2.0 and 3.0 | TechRepublic
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USB 3 Hub Won't Function in USB 3 Mode
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