Windows 8 and 8.1 Forums


Not working keyboard and touchpad after update

  1. #1


    Posts : 2
    Win 8.1

    Not working keyboard and touchpad after update


    A few days ago I formatted a drive and installed Win 8.1. Also installed all the drivers. Yesterday, when closing it downloaded some updates which it installed today. Now neither keyboard nor touchpad works. I connected a wireless keyboard but it won’t work either. Wired mouse does work.



    Tried to uninstall those devices and run it again, but in vain. I don’t want to use system recovery, cause I have installed some software already and wouldn’t really enjoy going through this again.

    In device manager, I can see my keyboard with a following error:
    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
    Highlighted mouse shows:
    This device cannot start. (Code 10)
    Any idea how to solve this problem?
    Cheers

    P.S. Almost forgot, i'm using notebook Acer V3-571G

      My System SpecsSystem Spec

  2. #2


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Make sure you have Legacy USB devices enabled in the bios, along with other associated items to the USB. Then it should work.
      My System SpecsSystem Spec

  3. #3


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    Sometimes windows gets the driver information wrong and you need to download certain drivers directly from the manufacturer, try this driver set.

    http://drivers.softpedia.com/get/KEY...1-64-bit.shtml

    Or this

    http://www.drivers-win.com/acer/acer...s-windows-8-1/

    Elantech touchpad is what you have, i believe

    Hope this works for you.
      My System SpecsSystem Spec

  4. #4


    Posts : 2
    Win 8.1


    Thank you Brooklyn, drivers you've provided solved the problem.

    Cheers
      My System SpecsSystem Spec

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