Windows 8 and 8.1 Forums


Intel NUC DN2820 SATA Drive not showing in BIOS

  1. #1

    Intel NUC DN2820 SATA Drive not showing in BIOS


    Hi guys,


    I'm hoping you can help
    On Friday I purchased an Intel NUC DN2820FYKH. Installed the correct RAM and HDD and installed windows 8.1 through USB. The system installed the OS and booted normally. However, when I shutdown the mini-pc and later turned it back on, it would not recognise the SATA drive.



    I assumed something must have gone wrong so I removed it, formatted it in another machine and repeated the process. Eventually I re-installed windows 8. To check, I shut down the computer immediately, and the same problem occurred.


    The initial startup screen (showing F2 for setup) hangs when the drive is plugged in but the bios still shows nothing, I tried mounting the drive in an external caddy and connecting it by USB and the computer was able to see it again.


    On Friday I updated to the latest BIOS (fy0039). I rolled the BIOS back to (fy0015) and tried every update since then without luck.


    I don't think its a hardware fault as a format fixed it until I booted into windows. Before I booted into windows I was having a bit of trouble finding the right installer and the drive was showing up fine. It seems that it's only once I've booted into windows that the drive vanishes on shutdown.

    I am using a trial copy of 8.1 Enterprise from MS website.
    Please note I have also posted this question on the Intel forums (https://communities.intel.com/message/254820#254820) but in the past have had quicker and more relevant help from this forum.

    Does anyone have any ideas?


    Max
    Last edited by darksupernova; 06 Oct 2014 at 03:36.

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Is BIOS set to legacy or UEFI and are you formatting as MBR or GPT? Is strange it won't appear in BIOS though, could be a hardware problem.

    Try deleting all partitions and start over.
      My System SpecsSystem Spec

  3. #3


    Just to eliminate the obvious, when exit the BIOS Setup Menu after setting the date and time, and checking to make sure the drives are there, you do "Save" and Exit, right?

    I think I would try another SATA drive and see what happens.

    I am using a trial copy of 8.1 Enterprise from MS website.
    Got a link to that? And note Enterprise versions are typically for computers on large corporate networks.
      My System SpecsSystem Spec

  4. #4


    Hi,
    Thank you both for your replies.

    @popeye - The BIOS is set to UEFI. I am installing windows off an external USB HDD, and this does not show up when the BIOS is set to legacy mode. When I first ran the install it wouldn't allow me to select the internal drive as it was not formatted as GPT. I took the drive out, hooked it up to another machine and used a program called Rufus (Rufus - Create bootable USB drives the easy way) to format the drive. Windows still wasn't happy to install to this drive (gave me the same error as before) but this time it allowed me to delete the partition and install to unallocated space, I believe this formats it as GPT.

    @itaregid - Yes I always 'Save and Exit' when I change BIOS settings. I don't have another drive to try, but don't you think its odd that both times it stopped working right after I'd shutdown windows?

    Here's the link: Try Windows 8.1 Enterprise | TechNet Evaluation Center

    Thanks,

    Max
      My System SpecsSystem Spec

  5. #5


    don't you think its odd that both times it stopped working right after I'd shutdown windows?
    Yes, and the reason to look at the BIOS.

    Are the date and time still correct when you do boot? At this point, I am thinking you got a bad motherboard, but it sure would be good to try another drive.
      My System SpecsSystem Spec

  6. #6


    Perhaps, date and time were fine. I'll see if I can get my hands on another drive, and then perhaps try formatting the first one again and seeing if it detects it. Any recommended formatting tools or is Rufus fine?

    Max
      My System SpecsSystem Spec

  7. #7


    I am not familiar with Rufus but webpage sure doesn't mention HDs. I would just use Windows.
      My System SpecsSystem Spec

  8. #8


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    I like SourceForge programs when available: GPT fdisk | SourceForge.net
      My System SpecsSystem Spec

  9. #9


    I chose it because it has the option to format GPT, I'll check out the source forge link and see if I can get it to work!

    Max
      My System SpecsSystem Spec

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