Windows 8 and 8.1 Forums


Trying to update driver for HP Envy 4500 series printer

  1. #1

    Trying to update driver for HP Envy 4500 series printer


    The computer I maintain has a printer that will not connect to Wi-Fi. It was working but now not connecting. I'm trying to connect with Ethernet. The computer requires a driver. I tried to install a driver recommended by HP. I got an error when I tried. And I got a msg of "Access Denied". What is the "Access Denied" coming from? The driver, the printer, the installer or what? If I knew I could concentrate on the culprit. Has anybody had this problem? If so, what did you do to fix?

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  2. #2


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    it helps o post a screenshot of the error you are getting.
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  3. #3


    I'll get one sometime this morning. I hope.
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  4. #4


    Posts : 76
    Windows 8 64-bit OEM Install Upgraded to 8.1 through Store


    Quote Originally Posted by blockie View Post
    I'll get one sometime this morning. I hope.
    Please also answer following:
    1. Is it getting IP via DHCP? If this is the case then try connecting accessing through \\printername
    Last edited by gaming; 04 Oct 2014 at 12:39. Reason: Changed connecting to accessing
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  5. #5


    Here's the screenshot of the error.

    Quote "Is it getting IP via DHCP? If this is the case then try connecting through \\printername" Unquote

    I'm a novice in the printer area, so please explain the above.
    Attached Thumbnails Attached Thumbnails Capture.JPG  
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  6. #6


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Did you get the drivers from here? Software & driver downloads HP ENVY 4500 e-All-in-One Printer | HP® Support

    There is also an install wizard download there.
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  7. #7


    Quote Originally Posted by popeye View Post
    Did you get the drivers from here? Software & driver downloads HP ENVY 4500 e-All-in-One Printer | HP® Support

    There is also an install wizard download there.
    I spent most of the afternoon working on that computer. To answer "popeye" : No! I did a simple driver update to get that error.
    I did go to the site that you provided the link to. Downloaded the following: en4500_198, hppiws,and hppsdr all exe files. The first one is the full installation file the second is the wizard you mentioned and the third is a "print and scan" troubleshooter.

    The first thing I did was disable the wireless adapter so the installation would only see Ethernet. I then ran en4500_198 and got about half way through when the access denied msg appeared. I then allowed it to roll back and restored to two days ago when the printer did work. Ran the file again and got the same error. This time I ran hppiws. This file determines what I need and then, with my permission, installs the software. Got the same error. I quit in disgust and was perplexed. Hope you guys are able to come up with something that works.
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  8. #8


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Try disabling anti-virus and UAC just while trying to install.
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  9. #9


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    You can also go through Administrator tools and remove the printer that way, in Printer Management. Just find the printer, then remove it from there.
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  10. #10


    Update on the above. I did all of the above in attempts to install without the error. Finally I decided to restore an image made about 5 weeks ago. I saved the Document folder to reinstall later. Lo and Behold!! No error msg. Install went swimmingly until I got to the connect to the printer part. Couldn't connect. Troubleshooter pointed to no driver. Tried every method I could think of to install the driver. No soap. I did notice that each of the methods mentioned Windows Update. I have been having troubles with Windows Update on that computer so that may be where the problem is.
    I think a clean install might be worthwhile at this point. I'm not looking fwd to it because of the user accounts I have to setup and the data I have to save and reinstall. Fortunately, nothing has been installed that makes the registry a problem. I have already used the BELARC ADVISOR to get and write down the Windows 7 key should I need it. Want to get all the ducks in a row before I start this. Anything you guys can think of that will prepare me for this I will appreciate.
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Trying to update driver for HP Envy 4500 series printer
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