Windows 8 and 8.1 Forums

Trying to update driver for HP Envy 4500 series printer

  1. #11

    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot

    Windows update usually fails when there are viruses or malware in the system in critical places.
    Heres the thing, its sometimes impossible to clean an infected system while in normal windows mode.
    You should start the system in SAFEMODE WITH NETWORKING and run your antivirus and anti malware from there.
    I strongly recommend MalwareBytes antimalware in addition to an antivirus.
    There are many free antivirus programs, i use Avast-Free and you can use Malwarebytes free for 30 days, though i do recommend purchasing it, its that good!
    If you find viruses then you will also have to scan your system restore folder or rename or delete it, as it will also have copies of the virus or malware. I generally rename the restore folder before , then i delete after a reboot just in case theres a problem with the cleaning.
    Once the system is clean, try windows update and see if it runs normally now.

      My System SpecsSystem Spec

  2. #12

    I scanned with MSE and then free antimalware by Malwarebytes while in "Safe w/network". MSE found nothing antimalware found a number of PUP's. Quarantined them. Went to normal boot and did Windows Update. All 13 were successful. I'll keep an eye on updates to be sure things remain fixed. Go much further with the Envy 4500 installation. Couldn't connect. After shifting to wireless an fooling with the router I finally got a connectioon. Ethernet still won't connect.

    A couple of things I did not understand in your post. 1. What happened prior to the scans and how? 2. The folder you mentioned, I don't know what folder your talking about. Please explain

      My System SpecsSystem Spec

  3. #13

    I just checked the update status on the subject computer. One important and one recommended. Both were successful. So far so good.

      My System SpecsSystem Spec

  4. #14

    I reread our post and I think I have figured out the things that confused me. See if I got it right now. You run a scan with both an anti-virus and anti-malware. If anything found then you run another scan on the restore folder (where is it?) and then rename it and delete after cleanup.
      My System SpecsSystem Spec

  5. #15

    Today, I was able to connect with USB. That's what I always wanted. So let's mark it as SOLVED. Thanks to everyone for the answers.

      My System SpecsSystem Spec

  6. #16

    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot

    Deleting infected restore files

    Hi Bill, sorry for the delay. I just realized that you may not see the hidden folder, therefore ill explain the windows way of deleting the restore files..

    Right click your computer icon (MY COMPUTER)

    click properties

    click system protection on the left panel

    highlight your system drive in the box

    click CONFIGURE

    then click DELETE

    that will delete ALL restore points, after you have done this, create a new restore point after another malwarebytes scan
      My System SpecsSystem Spec

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Trying to update driver for HP Envy 4500 series printer
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