HP Officejet Pro 8500A Scanning

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Dave80211

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I just installed Windows 8 and most things work well. My printer does work, but it will not scan. I need the scanner desperately. It works from my laptop on Windows 7. Both computers are wirelessly connected, and there is no problem with the connection. Any help here?
 

My Computer

System One

  • OS
    Windows 8 over Windows 7
    System Manufacturer/Model
    HP
    CPU
    2.4
    Motherboard
    HP
    Memory
    12g
    Graphics Card(s)
    ATI
Hi. First, do a Windows Update and install all the latest drivers/patches.

If still need help, change the bi-directional communication setting in the driver properties. If it is enabled, disable it. If it is disabled, enable it. See how it goes.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
How do I change the bi-directional communication setting?
 

My Computer

System One

  • OS
    Windows 8 over Windows 7
    System Manufacturer/Model
    HP
    CPU
    2.4
    Motherboard
    HP
    Memory
    12g
    Graphics Card(s)
    ATI
Dave80211 said:
How do I change the bi-directional communication setting?
Click to expand...

I can't say for sure since none of the machines I have access to at the moment are set up with a printer.

Probably Control Panel (Default view) | View Devices and Printers | Right click now on the printer and choose Printing Properties | Ports tab

Or something along those lines - there will be a setting for it somewhere in there, probably.
 

My Computer

System One

  • OS
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
    CPU
    P4 3.4 GHz HT
    Motherboard
    MSI-7211
    Memory
    OCZ 2 GB DDR @ 400 MHz
    Graphics Card(s)
    HIS AGP HD 3850 Turbo Ice-Q
    Sound Card
    MOTU Traveler firewire interface
    Monitor(s) Displays
    Acer x223w
    Screen Resolution
    1680x1050
    Hard Drives
    WD Caviar Black 1 TB Sata II, WD 400 GB Sata I, WD 120 GB Sata I
    PSU
    300W generic
    Case
    Cybertron
    Keyboard
    Logitech Classic Keyboard 200, Dell RT7D20
    Mouse
    Logitech M510
    Internet Speed
    2 MByte/sec Down, 250 KByte/sec Up
I have an 8510 and to get it to work, I had to install from the CD that came with it -- and even then, that was in Win7 machines, not in Win8. HP is infamouse for requiring you to use their own installers, especially for multi-function machines.

So, have you tried installing from the CD? When I did this on other machines, and the 8510 was connected to the network, the HP installer found the machine and let me add it.
 

My Computer

System One

Tried that with the software CD and now my printer will not work on my Windows 8 desktop. I can print from my laptop, but that is taking everything on a thumb drive to the laptop. I called HP and they will not help me because Win 8 has not been released yet. So now, I have no idea. Foolishly, I did a System Cleanup, thinking it was a disc cleanup. No. It erased a lot of my programs that were on 32bit. Also, it deleted Outlook and Office all together.
 

My Computer

System One

  • OS
    Windows 8 over Windows 7
    System Manufacturer/Model
    HP
    CPU
    2.4
    Motherboard
    HP
    Memory
    12g
    Graphics Card(s)
    ATI
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