Windows 8 and 8.1 Forums


HP Officejet Pro 8500A Scanning

  1. #1


    Posts : 12
    Windows 8 over Windows 7

    HP Officejet Pro 8500A Scanning


    I just installed Windows 8 and most things work well. My printer does work, but it will not scan. I need the scanner desperately. It works from my laptop on Windows 7. Both computers are wirelessly connected, and there is no problem with the connection. Any help here?

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  2. #2


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Hi. First, do a Windows Update and install all the latest drivers/patches.

    If still need help, change the bi-directional communication setting in the driver properties. If it is enabled, disable it. If it is disabled, enable it. See how it goes.
      My System SpecsSystem Spec

  3. #3


    Posts : 12
    Windows 8 over Windows 7


    How do I change the bi-directional communication setting?
      My System SpecsSystem Spec

  4. #4


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Quote Originally Posted by Dave80211 View Post
    How do I change the bi-directional communication setting?
    I can't say for sure since none of the machines I have access to at the moment are set up with a printer.

    Probably Control Panel (Default view) | View Devices and Printers | Right click now on the printer and choose Printing Properties | Ports tab

    Or something along those lines - there will be a setting for it somewhere in there, probably.
      My System SpecsSystem Spec

  5. #5


    I have an 8510 and to get it to work, I had to install from the CD that came with it -- and even then, that was in Win7 machines, not in Win8. HP is infamouse for requiring you to use their own installers, especially for multi-function machines.

    So, have you tried installing from the CD? When I did this on other machines, and the 8510 was connected to the network, the HP installer found the machine and let me add it.
      My System SpecsSystem Spec

  6. #6


    Posts : 12
    Windows 8 over Windows 7


    Tried that with the software CD and now my printer will not work on my Windows 8 desktop. I can print from my laptop, but that is taking everything on a thumb drive to the laptop. I called HP and they will not help me because Win 8 has not been released yet. So now, I have no idea. Foolishly, I did a System Cleanup, thinking it was a disc cleanup. No. It erased a lot of my programs that were on 32bit. Also, it deleted Outlook and Office all together.
      My System SpecsSystem Spec

HP Officejet Pro 8500A Scanning
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