Windows 8 and 8.1 Forums


Bluetooth not working in Windows 8.1

  1. #1


    Posts : 11
    Windows 8

    Bluetooth not working in Windows 8.1


    Hi!

    I have a bluetooth module (Broadcom 2070) installed in my laptop.
    The hardware seems to be functioning fine (at least from Device Manager). However, when I go to Bluetooth Settings, all I see is this:

    Click image for larger version
    I'm not able to remove the Bluetooth Mouse there, and I'm also not able to detect any Bluetooth devices at all. I've even tried to use a Bluetooth dongle but to no avail. I've seen some suggested solutions to enable Bluetooth Support Services (which I have, and placed under Local Access), but this doesn't work for me as well.
    And oh, I've downloaded and installed the latest WIDCOMM drivers.
    Here's a screenshot of what I see in Device Manager, if helps.
    Click image for larger version

    Could anyone help me as I'm at my wit's end? Thank you so much in advance.

      My System SpecsSystem Spec

  2. #2


    Posts : 11
    Windows 8


    Anyone has any suggested solutions for this? Thanks.
      My System SpecsSystem Spec

  3. #3


    Posts : 11
    Windows 8


    Anyone?
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    What laptop? Is there a driver on their site?
      My System SpecsSystem Spec

  5. #5


    Posts : 11
    Windows 8


    It's a Dell E5430.
    There's no bluetooth built into my system (it's a company laptop), but I've installed a Bluetooth module (Broadcom BCM4313 Mini PCIe 802.11n Bluetooth BCM94313HMGB 600370-001 Wifi Half) from eBay. Also tried to use an external bluetooth dongle. Didn't work as well. I've already upgraded to the latest driver I could find.
    Do you think this is a hardware issue or an issue with Windows?

    Thanks.
      My System SpecsSystem Spec

  6. #6


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    That explains a lot. Dell's are tricky. If it doesn't specifically state in the description that the adapter will work with Dell then it probably won't.

    EDIT: Like this: Dell Intel Wireless WiFi Card 2230 5DVH7 Mini PCI E Half 802 11 N Bluetooth 3 0 | eBay
      My System SpecsSystem Spec

  7. #7


    Posts : 11
    Windows 8


    The strange thing is that this card (and the external dongle) has worked with my laptop before. However, I stopped using Bluetooth for a while, and when I tried it again recently, it didn't work again. So it seems to be an issue with Windows?
      My System SpecsSystem Spec

  8. #8


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Well, again that's new info from before. Dell Laptops are usually very picky on the internal cards they will accept. I believe the pinout on the board connectors is different from the norm. If it was working before then something has changed. Could uninstall it in device manager then reboot and see if anything changes.

    I had lots of wireless/bluetooth problems until I upgraded to 8.1.
      My System SpecsSystem Spec

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