Quote Originally Posted by orlandotek View Post
>>>1. Microsoft – Buck-Passing Evasiveness

Having worked for nearly a decade with an OEM (Dell) I can tell you it's not a buck passing thing.
Dell pays very little (compared to retail versions) for the license they use for Windows with the acknowledgement and agreement from Microsoft that any support for the operating system on that device comes from Dell.

Microsoft is following their licensing agreement by referring the user back to the OEM. Which is 100% correct.
Hi orlandotek, and thanks for your response. You’ve illuminated a sharing of responsibility for Windows tech support of which I was unaware, and for which I am grateful.

On reflection, an element of my “Buck-Passing Evasiveness” remark was more to do with the rest of my online chat with Microsoft Answer Tech Cj R, which isn’t worth repeating verbatim. It seems obvious to me (although I’m aware I may be wrong) that if a ‘HDMI Screen On + Tablet Screen Off’ state is to be achieved on a tablet PC designed around running Microsoft Windows 8, then it will be as a result of calling a function call which is a built-in part of Microsoft Windows 8 – for example, such function calls as underlie the multi-monitor functionality of the Microsoft Windows 8 multi-monitor utility DisplaySwitch.exe. On this basis, after two weeks of discovering a growing consensus among free-thinking multi-monitor utility coders that no such function call exists, it seems to me to be reasonable to ask Microsoft tech support whether or not such a ‘HDMI Screen On + Tablet Screen Off’ Microsoft Windows 8 function call exists. But rather than admit that it doesn’t, or that he’s ignorant of whether or not such a function call exists and routing my query to a colleague with more suitable expertise (as occurred at Samsung), Cj R urgently wanted to avoid the question. When I asked about a corporate feedback mechanism for bringing such a sin of omission to Microsoft’s attention, he time-wastingly directed me to three wildly inappropriate forum threads, then terminated our chat session. Needless to say, the feedback I left on his non-support effort was far from positive.

I’ve yet to really sink my teeth into researching a corporate feedback mechanism for bringing such a sin of omission to Microsoft’s attention, but a first look revealed Microsoft Connect:

“Microsoft Connect was launched in July 2005. Since then millions of users have joined the site to improve the quality and impact the direction of future releases of Microsoft products by providing their feedback. To date, more than 90,000 defects have been fixed and more than 7,000 ideas have been implemented in Microsoft products thanks to people like you!”
~ About Connect https://connect.microsoft.com/intro/

Trouble is, as far as I can see, Microsoft Windows 8.1 makes an appearance on neither the “Connect products currently accepting feedback” list ( https://connect.microsoft.com/directory/ ) nor the “Connect products currently not accepting feedback” list ( https://connect.microsoft.com/directory/non-feedback ). So if yourself or anybody else knows of the corporate feedback mechanism for bringing such a sin of omission to Microsoft’s attention, I’d be grateful if you could point me in the right URL direction.