Windows 8 and 8.1 Forums


8.1 pro laptop keyboard and touchpad doesnt work

  1. #1


    Posts : 9
    8.1 PRO

    8.1 pro laptop keyboard and touchpad doesnt work


    Hello everyone. I have one big problem. I reinstalled my 8.1 pro (legal copy, disk been fully formatted) and it was okay for few hours. Next time im starting the laptop, my keyboard and touchpad doesnt work. I plugged USB mouse and keyboard and it works just fine. I went to device manager and besides Standart PS/2 keyboard and mouse icons there was orange triangle meaning that i have problem with drivers. I searched drivers online, but unsuccsessily.. After few hours of trying to fix it, my Standart PS/2 Keyboard turned into Unknown device and now im completely lost. Adding photo of device manager, i hope someone will help me here.Click image for larger version

      My System SpecsSystem Spec

  2. #2


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Since we do not know the make and model of your laptop.
    Should try the laptop manufacturer's website to see if you can find the drivers for this. Does look like there missing.

    What does it tell you when you right click the ones with yellow exclamation points ?

    You can right click and select update driver software, either search automatically or browse your computer, select signed driver from the list is shows you.
      My System SpecsSystem Spec

  3. #3


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    HID driver did not properly install. Did this machine previously come with Windows 8 or Windows 7 pre-installed?
      My System SpecsSystem Spec

  4. #4


    Posts : 9
    8.1 PRO


    Acer 5560g with AMD A6-3420M , it came with windows 7, but Im using win8.1 for a year now and since now i didnt come up with problems like this. When I try to update driver it says its up to date.
      My System SpecsSystem Spec

  5. #5


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by Ginkaras View Post
    Acer 5560g with AMD A6-3420M , it came with windows 7, but I'm using win8.1 for a year now and since now i didn't come up with problems like this. When I try to update driver it says its up to date.

    When you say "update driver" would that be from Microsoft or the manufacturer's website ?

    I quit using Microsoft drivers a long time ago...

    edit--- I use the paid version of http://www.drivermax.com/

    It works good.
    The free version is limited to 2 driver downloads/day.

    Click image for larger version
      My System SpecsSystem Spec

  6. #6


    Posts : 9
    8.1 PRO


    I tried to update driver in device manager. Acer isnt listing my laptop drivers and i didnt came up a CD with my laptop
      My System SpecsSystem Spec

  7. #7


    I was told by laptop genius that if u have a laptop,try to use yr mouse 99%, because this method do not put a large burden
    On yr keyboard n yr touch screen which becomes faulty if u use it 99%
    N I have always followed my genius advice.
      My System SpecsSystem Spec

  8. #8


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    I found it here is it 64bit ? Acer | Download

    Aspire 5560G look for your model under notebooks, i found it.


      My System SpecsSystem Spec

  9. #9


    How do prevent 8.1 upgrade from happening?
      My System SpecsSystem Spec

  10. #10


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by David Bailey View Post
    Quote Originally Posted by Ginkaras View Post
    Acer 5560g with AMD A6-3420M , it came with windows 7, but I'm using win8.1 for a year now and since now i didn't come up with problems like this. When I try to update driver it says its up to date.

    When you say "update driver" would that be from Microsoft or the manufacturer's website ?

    I quit using Microsoft drivers a long time ago...

    edit--- I use the paid version of DriverMax

    It works good.
    The free version is limited to 2 driver downloads/day.

    Click image for larger version
    Never trusted this kind of software, how is it, i tried one time Reviversoft driver reviver.? I know they make backups of your drivers first. Just a bit leery of these programs. Rather check my manufacturer's site.
      My System SpecsSystem Spec

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8.1 pro laptop keyboard and touchpad doesnt work
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