Windows 8 and 8.1 Forums

USB Keyboard & Mouse

  1. #1


    Posts : 7
    windows 8.1

    USB Keyboard & Mouse


    I have a HP Pavillion 500 Deasktop, running windows 8.1. The other day when shutting down the computer it stated it needed an upgrade and to restart. So i let it upgrade and restart. When it came back on I had no keyboard or mouse. I couldn't get anywhere. I tried safe mode and still couldn't use them. I can use them in c prompt or in the bios section with no problems.

    Any help in this matter/

    Thanks
    HBLawn

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Did it say what needed an upgrade?

    Try this at boot, Option 1
    SFC /SCANNOW Command - Run in Windows 8
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    windows 8.1


    It stated "Upgrade and Restart" when I went to shut down windows.

    I can't get pass the opening screen. No keyboard or mouse movements.
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Did you make the HP Recovery Disks when you got the computer, you could use that to boot and Troubleshoot.
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    windows 8.1


    No I didn't do that.
      My System SpecsSystem Spec

  6. #6


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Quote Originally Posted by HBlawn View Post
    No I didn't do that.
    That was the first thing you should have done.

    Looks like you will have to use the Recovery Partition, if not corrupted, to reinstall Windows to Factory condition as when you got the computer. At boot tap repeatedly the F11 key to access the Recovery Manager. It may take a few attempts.
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    windows 8.1


    That will wipe everything off the computer, right?

    I'll have to reinstall all other programs!

    Oh boy, what fun.

    What do you think is causing this problem. I see I am no the only one having this problem, it's all over the net.
      My System SpecsSystem Spec

  8. #8


    Posts : 151
    Win8 Pro


    It could be a USB issue.

    Boot into BIOS and scour all of the options for anything related to "XHCI Mode" (you might find it in the BIOS' Advanced Options). If you do have this particular setting, disable it, save the BIOS configuration, and restart.
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    windows 8.1


    I looked for that before and I don't have it.
      My System SpecsSystem Spec

  10. #10


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    I have no idea what your "upgrade and restart" was all about. This is the first time that I have seen the keyboard and mouse blocked both in normal and safe mode especially. It may have been caused by a virus or malware.
    I believe recovery manager will let you back up your data and yes, you will have to reinstall all your programs.
    When your system is healthy again it would be a good idea to make an image back up of your entire drive using a program like Macrium Free.
      My System SpecsSystem Spec

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