USB Keyboard & Mouse

HBlawn

New Member
Messages
7
I have a HP Pavillion 500 Deasktop, running windows 8.1. The other day when shutting down the computer it stated it needed an upgrade and to restart. So i let it upgrade and restart. When it came back on I had no keyboard or mouse. I couldn't get anywhere. I tried safe mode and still couldn't use them. I can use them in c prompt or in the bios section with no problems.

Any help in this matter/

Thanks
HBLawn
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion 500-023
    Browser
    explorer
    Antivirus
    norton

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
It stated "Upgrade and Restart" when I went to shut down windows.

I can't get pass the opening screen. No keyboard or mouse movements.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion 500-023
    Browser
    explorer
    Antivirus
    norton
Did you make the HP Recovery Disks when you got the computer, you could use that to boot and Troubleshoot.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
No I didn't do that.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion 500-023
    Browser
    explorer
    Antivirus
    norton
No I didn't do that.

That was the first thing you should have done.

Looks like you will have to use the Recovery Partition, if not corrupted, to reinstall Windows to Factory condition as when you got the computer. At boot tap repeatedly the F11 key to access the Recovery Manager. It may take a few attempts.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
That will wipe everything off the computer, right?

I'll have to reinstall all other programs!

Oh boy, what fun.

What do you think is causing this problem. I see I am no the only one having this problem, it's all over the net.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion 500-023
    Browser
    explorer
    Antivirus
    norton
It could be a USB issue.

Boot into BIOS and scour all of the options for anything related to "XHCI Mode" (you might find it in the BIOS' Advanced Options). If you do have this particular setting, disable it, save the BIOS configuration, and restart.
 

My Computer

System One

  • OS
    Win8 Pro
I looked for that before and I don't have it.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion 500-023
    Browser
    explorer
    Antivirus
    norton
I have no idea what your "upgrade and restart" was all about. This is the first time that I have seen the keyboard and mouse blocked both in normal and safe mode especially. It may have been caused by a virus or malware.
I believe recovery manager will let you back up your data and yes, you will have to reinstall all your programs.
When your system is healthy again it would be a good idea to make an image back up of your entire drive using a program like Macrium Free.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
Who's to say that if I do a complete reinstall and it upgrades again, that this won't happen again. i need to find out what caused it so I can stop it from happening again, don't you think?
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion 500-023
    Browser
    explorer
    Antivirus
    norton
I have a Samsung laptop that will do this if I logout of the laptop. The mouse and keyboard will not work. My solution has been to shutdown or turn off the laptop, wait 30 to 60 seconds, and then turn it back on and all is well again. Do you have an extra usb keyboard laying around? If so, try plugging it in and see if it will get you to a shutdown screen. Then you can retry the start and see what happens. Best of luck to you.
 

My Computer

System One

  • OS
    Windows 8 Pro
    System Manufacturer/Model
    ASRock 990FX Killer
    CPU
    AMD FX 8320
    Motherboard
    ASRock 990 FX Killer
    Memory
    32gb
    Graphics Card(s)
    Gigabyte GTX 750i
    Sound Card
    Realtek (Stock on MB)
    Monitor(s) Displays
    ASUS 27 HD Monitor & a 37" LCD HD TV Screen (For movies)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 250 GB SS hard drive for OS
    1 1TB hard drive for data / mirrored to a second 1 TB hd.
    PSU
    650W
    Case
    No name tower
    Cooling
    Enermax Liqtech 240
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    Dnload 10.48 Upload .48
    Browser
    IE 11 and Chrome when IE doesn't work
    Antivirus
    F-PROT
Have you tried hooking up a wired keyboard and/or mouse?

Just a thought.

Also, if I am not mistaken the 500 series has 4 USB ports, 2 front and 2 back. Have you tried using all?

On my 500-075, the 2 on the front are 3.0 and use a totally different set of drivers.
 

My Computer

System One

  • OS
    windows 8.1 64, LT -Windows 10 Home 64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP 500-075 Desktop + HP 15-f018dx Laptop
    CPU
    Intel Core i5 3470 Ivy Bridge 3.2 GHz Quad Core/ LT - i3-4030U 1.9 GHz
    Motherboard
    Foxcon Joshua-H61-uATX
    Memory
    8 GB/ LT - 6GB
    Graphics Card(s)
    Intel Graphics Media Accelerator HD (DX10.1)
    Sound Card
    Integrated IDT 92HD73E
    Hard Drives
    1T HDD, 16G Sandisk Cache Drive, 2T Seagate 3.0 External
    Keyboard
    Wireless
    Mouse
    Wireless
    Browser
    IE11
    Antivirus
    Norton 360
    Other Info
    CyberPower UPS, Macrium Backup, Revo Pro, Malwarebytes Premium
The keyboard and mouse work before windows loads. I can use them to get into the bios and setup screens.

Once windows loads, they stop working. I have 4 usb's in the back (2.0) and 2 in the front (3.0). I tried each one and nothing.

They are hardwired items.

I tried the sfc/scannow thing and it stated it couldn't start.

Anything else to try????

HBLawn
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion 500-023
    Browser
    explorer
    Antivirus
    norton
Try this first: Disconnect all peripherals (ie., mouse, keyboard, printer, etc.), unplug your A/C wire from the power supply, hold down your power button for ~10 seconds, then reconnect everything (make sure the mouse/keyboard are not in any USB 3.0 ports), boot back up and see if any functionality has been restored to the mouse/keyboard. If not, move on to the following:

Did your computer come with Windows 8 pre-installed? If the answer is yes, check to see if you have the following set of options in BIOS:

Immediately after pushing the power button, repeatedly push the Escape key until you get the Startup menu, then go to Computer Setup (or press F10).

1. Security Menu
2. Secure Boot Configuration
3. Press F10 to continue at the warning screen
4A. Legacy Support option > If it is already 'disabled', set to 'enable' and then set the Secure Boot option underneath it to 'disable'
OR
4B. If the Legacy Support option is already set to 'enable', set it to 'disable' and then set the Secure Boot option underneath it to 'enable'
5. Disable Fastboot option
6. Press F10 to Accept your changes, then Save and restart

Make sure you remember these settings so you can revert back to whatever they were should they cause any problems with booting the OS, or, if the above does not work, set them back to the pre-existing configuration (which was probably Legacy mode disabled, and Secure Boot enabled).

If you do not have these options, and the computer came shipped with Windows 7 (or anything pre-Windows 8), go to HP Support, download and install the latest BIOS for your machine -

Here is the link and instructions :

HP Consumer Desktop PC BIOS Update (ROM Family 2ADA) - HP Pavilion 500-023w Desktop PC | HP® Support

Other things you can try: Does the computer have PS/2 ports? If it does, try a USB>PS/2 adaptor for your mouse/keyboard. You can also try a wireless mouse/keyboard...you can plug in a wireless USB receiver at the login screen...
 
Last edited:

My Computer

System One

  • OS
    Win8 Pro
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