Windows 8 and 8.1 Forums


Unable to install Wi-Fi driver on recently bought laptop.

  1. #1


    Posts : 3
    Windows 8.1 x64

    Unable to install Wi-Fi driver on recently bought laptop.


    Hi everyone.
    I recently bought a new Dell laptop last month.
    It's model is the Inspiron 3437 and it's running on Windows 8.1.
    The problem I have with it is that I can't turn on the Wi-Fi, this issue has been here since I bought the laptop. The only way I am able to access the internet is via cable, but this makes having a laptop really inconvenient as I intend to use it for reporting purposes.
    The laptop had Ubuntu installed but I got it replaced with Windows 8.1.
    I tried downloading the proper drivers for it, and the was only one that failed to install, which would be the Dell Wireless 1705 802.11b/g/n, BT4.0+HS Driver, as shown below.
    Click image for larger version Driver won't install Click image for larger version No Wi-Fi Driver Click image for larger version Can't detect any wireless networks whatsoever.

    I tried installing it but when I do, it runs and in the middle of installing it, it just exits.
    The manual states that the Wi-Fi could be turned on if you press the Fn Key + F2 at the same time, but this does nothing as I don't have a driver yet, but what can I do? I can't seem to install the proper driver for this laptop.
    I already sought help from Dell's support community but I haven't received a single answer for weeks.
    Please help me find a solution for this problem.
    Any help would be appreciated.

    I forgot to post the log after the failure of the installation of the driver.
    Here it is, it's quite long so please bare with me:

    Code:
    [08/16/14 20:50:34]    Update Package Execution Started
    [08/16/14 20:50:34]    Original command line: "C:\Users\rajan\Downloads\Network_Driver_DGWJM_WN_10.0.0.263_A00(1).EXE" 
    [08/16/14 20:50:34]    DUP Framework EXE Version: 3.0.93.1
    [08/16/14 20:50:34]    DUP Release: DGWJMX01-00
    [08/16/14 20:50:34]    Intializing framework...
    [08/16/14 20:50:36]    logo.png
    [08/16/14 20:50:37]    User Command: attended
    [08/16/14 20:50:37]    DUP Capabilities Value: 39845887 (0x25FFFFF)
    [08/16/14 20:50:37]    DUP Vendor Software Version: 10.0.0.263
    [08/16/14 20:50:37]    Local System/Model Compatible with this Package? Yes
    [08/16/14 20:50:37]    Local System OS Version: 6.2.0.0
    [08/16/14 20:50:37]    OS Compatible with this Package? Unknown
    [08/16/14 20:50:37]    Local System OS Language: Unknown
    [08/16/14 20:50:37]    Language Compatible with this Package? Unknown
    [08/16/14 20:51:05]    Identified Behavior : attended
    [08/16/14 20:51:05]    Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUPF1A3.tmp
    [08/16/14 20:51:05]    Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUPF1A3.tmp"
    [08/16/14 20:51:05]    Path : C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)
    [08/16/14 20:51:05]    Identified Behavior : attended
    [08/16/14 20:52:17]    Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUPF1A3.tmp
    [08/16/14 20:52:17]    
    --- Start of Vendor Software Log ---
    
    [08/16/14 20:52:17]    ASCII payload log file detected.
    [08/16/14 20:52:17]    [2014-8-16 20:51:06]  Setup start up.
    [2014-8-16 20:51:06]  CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUPF1A3.tmp"]
    
    [08/16/14 20:52:17]    
    --- End of Vendor Software Log ---
    
    [08/16/14 20:52:17]    Vendor Software Return Code: 7
    [08/16/14 20:52:18]    logo.png
    [08/16/14 20:52:18]    Name of Exit Code: ERROR
    [08/16/14 20:52:18]    Exit Code set to: 1 (0x1)
    [08/16/14 20:52:18]    Result: FAILURE
    [08/16/14 20:52:22]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_DGWJM_WN_10.0.0.263_A00(1).txt
    [08/16/14 20:57:24]    Name of Exit Code: ERROR
    [08/16/14 20:57:24]    Execution terminated at date-time 08/16/14 20:57:24
    [08/16/14 20:57:24]    ######
    
    ???[08/17/14 14:48:59]    Update Package Execution Started
    [08/17/14 14:48:59]    Original command line: "C:\Users\rajan\Downloads\Network_Driver_DGWJM_WN_10.0.0.263_A00(1).EXE" 
    [08/17/14 14:48:59]    DUP Framework EXE Version: 3.0.93.1
    [08/17/14 14:48:59]    DUP Release: DGWJMX01-00
    [08/17/14 14:48:59]    Intializing framework...
    [08/17/14 14:48:59]    logo.png
    [08/17/14 14:49:04]    User Command: attended
    [08/17/14 14:49:04]    DUP Capabilities Value: 39845887 (0x25FFFFF)
    [08/17/14 14:49:04]    DUP Vendor Software Version: 10.0.0.263
    [08/17/14 14:49:04]    Local System/Model Compatible with this Package? Yes
    [08/17/14 14:49:04]    Local System OS Version: 6.2.0.0
    [08/17/14 14:49:04]    OS Compatible with this Package? Unknown
    [08/17/14 14:49:04]    Local System OS Language: Unknown
    [08/17/14 14:49:04]    Language Compatible with this Package? Unknown
    [08/17/14 14:49:20]    Identified Behavior : attended
    [08/17/14 14:49:20]    Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP1F1B.tmp
    [08/17/14 14:49:20]    Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP1F1B.tmp"
    [08/17/14 14:49:20]    Path : C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)
    [08/17/14 14:49:20]    Identified Behavior : attended
    ???[08/17/14 14:55:19]    Update Package Execution Started
    [08/17/14 14:55:19]    Original command line: "C:\Users\rajan\Downloads\Network_Driver_DGWJM_WN_10.0.0.263_A00(1).EXE" 
    [08/17/14 14:55:19]    DUP Framework EXE Version: 3.0.93.1
    [08/17/14 14:55:19]    DUP Release: DGWJMX01-00
    [08/17/14 14:55:19]    Intializing framework...
    [08/17/14 14:55:19]    logo.png
    [08/17/14 14:55:21]    logo.png
    [08/17/14 15:01:15]    logo.png
    [08/17/14 15:01:15]    User Command: attended
    [08/17/14 15:01:15]    DUP Capabilities Value: 39845887 (0x25FFFFF)
    [08/17/14 15:01:15]    DUP Vendor Software Version: 10.0.0.263
    [08/17/14 15:01:15]    Local System/Model Compatible with this Package? Yes
    [08/17/14 15:01:15]    Local System OS Version: 6.2.0.0
    [08/17/14 15:01:15]    OS Compatible with this Package? Unknown
    [08/17/14 15:01:15]    Local System OS Language: Unknown
    [08/17/14 15:01:15]    Language Compatible with this Package? Unknown
    [08/17/14 15:01:30]    (FileUtility::CopyDirectoryTree): *** CopyFile() has reported failure.  The error message reported by the system is:  The process cannot access the file because it is being used by another process.
    [08/17/14 15:01:30]    (FileUtility::CopyDirectoryTree): *** CopyDirectoryTree() has reported failure.  The error message reported by the system is:  The operation completed successfully.
    [08/17/14 15:01:30]    Identified Behavior : attended
    [08/17/14 15:01:30]    Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP3F40.tmp
    [08/17/14 15:01:30]    Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP3F40.tmp"
    [08/17/14 15:01:30]    Path : C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)
    [08/17/14 15:01:30]    Identified Behavior : attended
    [08/17/14 15:01:33]    Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP3F40.tmp
    [08/17/14 15:01:33]    
    --- Start of Vendor Software Log ---
    
    [08/17/14 15:01:33]    ASCII payload log file detected.
    [08/17/14 15:01:33]    [2014-8-17 15:01:30]  Setup start up.
    [2014-8-17 15:01:30]  CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP3F40.tmp"]
    
    [08/17/14 15:01:33]    
    --- End of Vendor Software Log ---
    
    [08/17/14 15:01:33]    Vendor Software Return Code: 14
    [08/17/14 15:01:33]    (FileUtility::DeleteDirectoryTree): *** DeleteFile() has reported failure.  The error message reported by the system is:  The process cannot access the file because it is being used by another process.
    [08/17/14 15:01:34]    logo.png
    [08/17/14 15:01:34]    Name of Exit Code: REBOOT_REQUIRED
    [08/17/14 15:01:34]    Exit Code set to: 2 (0x2)
    [08/17/14 15:01:34]    Result: REBOOT
    [08/17/14 15:01:40]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_DGWJM_WN_10.0.0.263_A00(1).txt
    [08/17/14 15:01:44]    Name of Exit Code: REBOOT_REQUIRED
    [08/17/14 15:01:44]    Execution terminated at date-time 08/17/14 15:01:44
    [08/17/14 15:01:44]    ######
    
    ???[08/20/14 18:38:27]    Update Package Execution Started
    [08/20/14 18:38:27]    Original command line: "C:\Users\rajan\Downloads\Network_Driver_DGWJM_WN_10.0.0.263_A00(1).EXE" 
    [08/20/14 18:38:27]    DUP Framework EXE Version: 3.0.93.1
    [08/20/14 18:38:27]    DUP Release: DGWJMX01-00
    [08/20/14 18:38:27]    Intializing framework...
    [08/20/14 18:38:28]    logo.png
    [08/20/14 18:38:28]    User Command: attended
    [08/20/14 18:38:28]    DUP Capabilities Value: 39845887 (0x25FFFFF)
    [08/20/14 18:38:28]    DUP Vendor Software Version: 10.0.0.263
    [08/20/14 18:38:28]    Local System/Model Compatible with this Package? Yes
    [08/20/14 18:38:28]    Local System OS Version: 6.2.0.0
    [08/20/14 18:38:28]    OS Compatible with this Package? Unknown
    [08/20/14 18:38:28]    Local System OS Language: Unknown
    [08/20/14 18:38:28]    Language Compatible with this Package? Unknown
    [08/20/14 18:38:55]    Identified Behavior : attended
    [08/20/14 18:38:55]    Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUPD39F.tmp
    [08/20/14 18:38:55]    Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUPD39F.tmp"
    [08/20/14 18:38:55]    Path : C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)
    [08/20/14 18:38:55]    Identified Behavior : attended
    [08/20/14 18:43:41]    Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUPD39F.tmp
    [08/20/14 18:43:41]    
    --- Start of Vendor Software Log ---
    
    [08/20/14 18:43:41]    ASCII payload log file detected.
    [08/20/14 18:43:41]    [2014-8-20 18:38:56]  Setup start up.
    [2014-8-20 18:38:56]  CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUPD39F.tmp"]
    
    [08/20/14 18:43:41]    
    --- End of Vendor Software Log ---
    
    [08/20/14 18:43:41]    Vendor Software Return Code: 7
    [08/20/14 18:43:41]    logo.png
    [08/20/14 18:43:41]    Name of Exit Code: ERROR
    [08/20/14 18:43:41]    Exit Code set to: 1 (0x1)
    [08/20/14 18:43:41]    Result: FAILURE
    [08/20/14 18:43:42]    Name of Exit Code: ERROR
    [08/20/14 18:43:42]    Execution terminated at date-time 08/20/14 18:43:42
    [08/20/14 18:43:42]    ######
    
    ???[08/21/14 03:52:59]    Update Package Execution Started
    [08/21/14 03:52:59]    Original command line: "C:\Users\rajan\Downloads\Network_Driver_DGWJM_WN_10.0.0.263_A00(1).EXE" 
    [08/21/14 03:52:59]    DUP Framework EXE Version: 3.0.93.1
    [08/21/14 03:52:59]    DUP Release: DGWJMX01-00
    [08/21/14 03:52:59]    Intializing framework...
    [08/21/14 03:52:59]    logo.png
    [08/21/14 03:53:09]    User Command: attended
    [08/21/14 03:53:09]    DUP Capabilities Value: 39845887 (0x25FFFFF)
    [08/21/14 03:53:09]    DUP Vendor Software Version: 10.0.0.263
    [08/21/14 03:53:09]    Local System/Model Compatible with this Package? Yes
    [08/21/14 03:53:09]    Local System OS Version: 6.2.0.0
    [08/21/14 03:53:09]    OS Compatible with this Package? Unknown
    [08/21/14 03:53:09]    Local System OS Language: Unknown
    [08/21/14 03:53:09]    Language Compatible with this Package? Unknown
    [08/21/14 03:53:33]    Identified Behavior : attended
    [08/21/14 03:53:33]    Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP9C9A.tmp
    [08/21/14 03:53:33]    Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP9C9A.tmp"
    [08/21/14 03:53:33]    Path : C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)
    [08/21/14 03:53:33]    Identified Behavior : attended
    [08/21/14 03:54:08]    Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP9C9A.tmp
    [08/21/14 03:54:08]    
    --- Start of Vendor Software Log ---
    
    [08/21/14 03:54:08]    ASCII payload log file detected.
    [08/21/14 03:54:08]    [2014-8-21 03:53:34]  Setup start up.
    [2014-8-21 03:53:34]  CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP9C9A.tmp"]
    
    [08/21/14 03:54:08]    
    --- End of Vendor Software Log ---
    
    [08/21/14 03:54:08]    Vendor Software Return Code: 7
    [08/21/14 03:54:08]    logo.png
    [08/21/14 03:54:08]    Name of Exit Code: ERROR
    [08/21/14 03:54:08]    Exit Code set to: 1 (0x1)
    [08/21/14 03:54:08]    Result: FAILURE
    [08/21/14 03:55:46]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_DGWJM_WN_10.0.0.263_A00(1).txt
    Unable to install Wi-Fi driver on recently bought laptop. Attached Files
    Last edited by Brink; 20 Aug 2014 at 15:12. Reason: merged and code box

      My System SpecsSystem Spec

  2. #2

    log data


    According to that error log the 1st install has not been completed because a reboot is required,
    have you actually rebooted??, the other errors state cannot install due to previous install waiting to complete.

    Roy
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1 x64


    Yes, I have tried rebooting the system many times.
    Actually, that one was a result of opening the driver installer twice.
    Since one was already running, the other just closes and gives me the "Restart Required" one.
    Click image for larger version
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    In the middle pic above there is also something going on with "Airplane Mode Switch Collection". No idea what that is or if it has something to do with the problem.

    You've also got a virtual adapter installed. What is that for?
      My System SpecsSystem Spec

  5. #5


    Forever West
    Posts : 591
    WinVista, Win7, Win8.1, Win10, Mac OS X 10.10, Linux Mint 17.1


    As mentioned, the Wireless adapter is not installed in Network adapters. The logmein adapter seems to be for remote access and should be removed if it is not used. Dell used to include a Resource CD that contained the drivers for a machine but it usually was lost so I go to Support | Dell US , plug in the Service Tag number [label on bottom of case or maybe in the BIOS] to download the proper drivers.
      My System SpecsSystem Spec

  6. #6


    Posts : 3
    Windows 8.1 x64


    The LogMeIn Hamachi Virtual Adapter got installed together with the program, Hamachi. I use it for communication purposes.

    Berton, what you said was exactly what I did. I downloaded the drivers that came up.
    Click image for larger version

    The other 2 seemed to be perfectly fine but the Wi-Fi one won't install no matter what I do, and this has been a pain for over a month now.
      My System SpecsSystem Spec

  7. #7


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by popeye View Post
    In the middle pic above there is also something going on with "Airplane Mode Switch Collection". No idea what that is or if it has something to do with the problem.

    You've also got a virtual adapter installed. What is that for?
    Windows 8/8.1 has an airplane mode for laptops. It shuts off the WIFI and Bluetooth to make using your laptop on a plain safe. My ASUS laptop has it and I need to install a utility "Wireless Radio Control" to make it work correctly. Airplane Mode just lets you turn them both off with the one setting in the charms bar.
      My System SpecsSystem Spec

  8. #8


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by alphanumeric View Post
    Quote Originally Posted by popeye View Post
    In the middle pic above there is also something going on with "Airplane Mode Switch Collection". No idea what that is or if it has something to do with the problem.

    You've also got a virtual adapter installed. What is that for?
    Windows 8/8.1 has an airplane mode for laptops. It shuts off the WIFI and Bluetooth to make using your laptop on a plain safe. My ASUS laptop has it and I need to install a utility "Wireless Radio Control" to make it work correctly. Airplane Mode just lets you turn them both off with the one setting in the charms bar.
    I know what Airplane Mode is, I have it, just no device like that. Kinda glad I don't have an Asus or Dell.
    Last edited by popeye; 21 Aug 2014 at 22:50.
      My System SpecsSystem Spec

  9. #9


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by popeye View Post
    Quote Originally Posted by alphanumeric View Post
    Quote Originally Posted by popeye View Post
    In the middle pic above there is also something going on with "Airplane Mode Switch Collection". No idea what that is or if it has something to do with the problem.

    You've also got a virtual adapter installed. What is that for?
    Windows 8/8.1 has an airplane mode for laptops. It shuts off the WIFI and Bluetooth to make using your laptop on a plain safe. My ASUS laptop has it and I need to install a utility "Wireless Radio Control" to make it work correctly. Airplane Mode just lets you turn them both off with the one setting in the charms bar.
    I know what Airplane Mode is, I have it, just no device like that. Kinda glad I don't have an Asus or Dell.
    Ah, OK, ops sorry. I gotcha now.
      My System SpecsSystem Spec

Unable to install Wi-Fi driver on recently bought laptop.
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