Windows 8 and 8.1 Forums

USB not working

  1. #21


    and Advanced Chipset Features.

      My System SpecsSystem Spec

  2. #22


    Posts : 151
    Win8 Pro


    Maybe some of the other techs can help out here. Look at his Advanced BIOS menu, and the 2 references to the Floppy drive - as far as I know, floppys have not been included in computers for quite some time - is it possible that his problem is simply an outdated motherboard/BIOS/chipset?

    To the OP: What make/model computer is this? Did you just upgrade to Windows 8 from a previous OS, like Vista?

    If you cannot find any references to USB controllers, before you close BIOS, under 'Advanced Chipset Features', go to the option labeled 'First Boot Device' and cycle through the options, is USB one of the available options (to be able to boot from)? Be sure to change it back to whatever it was, or simply don't save when you exit, but check to see if you are given this option.
      My System SpecsSystem Spec

  3. #23


    Posts : 44
    Windows 8.1


    Quote Originally Posted by alphanumeric View Post
    I'd look in the Integrated Peripherals section.
    Nothing looking familiar here:
    Click image for larger version
    Click image for larger version
    Last edited by lunix; 10 Aug 2014 at 18:17.
      My System SpecsSystem Spec

  4. #24


    Posts : 44
    Windows 8.1


    Quote Originally Posted by lastof View Post
    Maybe some of the other techs can help out here. Look at his Advanced BIOS menu, and the 2 references to the Floppy drive - as far as I know, floppys have not been included in computers for quite some time - is it possible that his problem is simply an outdated motherboard/BIOS/chipset?

    To the OP: What make/model computer is this? Did you just upgrade to Windows 8 from a previous OS, like Vista?

    If you cannot find any references to USB controllers, before you close BIOS, under 'Advanced Chipset Features', go to the option labeled 'First Boot Device' and cycle through the options, is USB one of the available options (to be able to boot from)? Be sure to change it back to whatever it was, or simply don't save when you exit, but check to see if you are given this option.
    It is possible, but I dont understand why it didnt make problems until now. I dont remember it stopped working after any update or anything like that.

    System manufacturer and model (which I think it is what you asked me for) arent listed in System Information...
    Click image for larger version

    No, I upgraded to Windows 8 more than a year ago, and the problem started just a few months ago. Again, I cant connect it to anything else.
      My System SpecsSystem Spec

  5. #25


    Post a screen shot as I asked for here: USB not working
      My System SpecsSystem Spec

  6. #26


    Posts : 44
    Windows 8.1


    Quote Originally Posted by Ztruker View Post
    Drive Cleanup is totally different than Driver Sweep. Please give Drive Cleanup a try.

    If it doesn't help, open a Elevated Command Prompt:

    Click on the Start button and type cmd.
    DO NOT press Enter or click Go.
    Look at the upper part of the window and you will see cmd.exe.
    Right click on it and select Run as Administrator.

    Next, type set devmgr_show_nonpresent_devices=1 and press Enter.
    Type devmgmt.msc and press Enter to open Device Manager.
    Click on View then Show hidden devices.

    Post a screen shot as you did before.
    Which of these?

    Download V0.8.1 (Bugfix for Win8):
    drivecleanup.zip
    Download V0.8.0 (WPDs):
    drivecleanup080.zip
    Download V0.7 (without WPDs):
    drivecleanup07.zip
    Download V0.4 (without registry cleaning):
    drivecleanup04.zip
      My System SpecsSystem Spec

  7. #27


    The first one.
      My System SpecsSystem Spec

  8. #28


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by lastof View Post
    Maybe some of the other techs can help out here. Look at his Advanced BIOS menu, and the 2 references to the Floppy drive - as far as I know, floppys have not been included in computers for quite some time - is it possible that his problem is simply an outdated motherboard/BIOS/chipset?

    To the OP: What make/model computer is this? Did you just upgrade to Windows 8 from a previous OS, like Vista?

    If you cannot find any references to USB controllers, before you close BIOS, under 'Advanced Chipset Features', go to the option labeled 'First Boot Device' and cycle through the options, is USB one of the available options (to be able to boot from)? Be sure to change it back to whatever it was, or simply don't save when you exit, but check to see if you are given this option.
    If I read his original post correctly, his USB ports were working and then stopped working. The motherboard has USB ports so there must be an option to enable them in the BIOS. Some motherboards still have the floppy drive connector on them. If you don't use a floppy drive you can disable the port in the BIOS. Same deal for serial and parallel ports and IDE ports. My motherboard has all three and I disabled all of them in the BIOS as I don't use them. All my drives are SATA and my printer/all in one is USB.

    Checking the BIOS to see if the USB ports are enabled is a real stab in the dark as somebody would have had to go in and disabled them manually. I'm leaning more towards a motherboard fault. If it was a driver issue they should show up with a yellow ! in device manager or as an unknown device. Being completely missing tells me its more than just a driver issue. USB port drivers are baked into Windows.
      My System SpecsSystem Spec

  9. #29


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by lunix View Post
    Quote Originally Posted by alphanumeric View Post
    I'd look in the Integrated Peripherals section.
    Nothing looking familiar here:
    Click image for larger version
    Click image for larger version
    Check the sub menus for onchip PCI device and onboard PCI device.
      My System SpecsSystem Spec

  10. #30


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    These are USB ports built into the motherboard right? And not an add in card?
      My System SpecsSystem Spec

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