Windows 8 and 8.1 Forums

USB not working

  1. #11


    Quote Originally Posted by lunix View Post
    I dont think there are any? The only thing I get is this:
    Attachment 48548
    That is strange ... you should have an item called Universal Serial Bus Controllers at the bottom of the list, which can be expanded to see if any listings are in yellow

    Click image for larger version

      My System SpecsSystem Spec

  2. #12


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by lunix View Post
    I dont think there are any? The only thing I get is this:
    Attachment 48548
    There should be a "Universal Serial Bus controllers" entry but I see its missing for you. One thing I would do is power down your PC and unplug the power supply from the wall. Now press and hold the case power button for 5 seconds to completely drain the power supply. While the power is off I would reset the BIOS to defaults with the jumper. If that makes you nervous and you don't want to do it, plug the PC back into the wall outlet and boot up into the BIOS. Then make sure the USB ports are enabled. Then save settings and reboot into windows. USB ports have a overload protection circuit built into them. They will shut down to prevent damage. I've never seen them all stop working but I have had to drain my power supply to reset the circuit in the past when I lost one port.
      My System SpecsSystem Spec

  3. #13


    Posts : 44
    Windows 8.1


    Quote Originally Posted by Atomcrusher View Post
    Quote Originally Posted by lunix View Post
    I dont think there are any? The only thing I get is this:
    Attachment 48548
    That is strange ... you should have an item called Universal Serial Bus Controllers at the bottom of the list, which can be expanded to see if any listings are in yellow

    Click image for larger version
    I know, but I dont see them at all.
      My System SpecsSystem Spec

  4. #14


    Posts : 44
    Windows 8.1


    Quote Originally Posted by alphanumeric View Post
    Quote Originally Posted by lunix View Post
    I dont think there are any? The only thing I get is this:
    Attachment 48548
    There should be a "Universal Serial Bus controllers" entry but I see its missing for you. One thing I would do is power down your PC and unplug the power supply from the wall. Now press and hold the case power button for 5 seconds to completely drain the power supply. While the power is off I would reset the BIOS to defaults with the jumper. If that makes you nervous and you don't want to do it, plug the PC back into the wall outlet and boot up into the BIOS. Then make sure the USB ports are enabled. Then save settings and reboot into windows. USB ports have a overload protection circuit built into them. They will shut down to prevent damage. I've never seen them all stop working but I have had to drain my power supply to reset the circuit in the past when I lost one port.
    To be honest, Ive entered BIOS maybe 3 times total, so I wouldnt do it alone unless theres a super detailed guide on what to do or the thing itself is easy and newbie friendly. I really have no experience here.
      My System SpecsSystem Spec

  5. #15


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Quote Originally Posted by lunix View Post
    Quote Originally Posted by alphanumeric View Post
    Quote Originally Posted by lunix View Post
    I dont think there are any? The only thing I get is this:
    Attachment 48548
    There should be a "Universal Serial Bus controllers" entry but I see its missing for you. One thing I would do is power down your PC and unplug the power supply from the wall. Now press and hold the case power button for 5 seconds to completely drain the power supply. While the power is off I would reset the BIOS to defaults with the jumper. If that makes you nervous and you don't want to do it, plug the PC back into the wall outlet and boot up into the BIOS. Then make sure the USB ports are enabled. Then save settings and reboot into windows. USB ports have a overload protection circuit built into them. They will shut down to prevent damage. I've never seen them all stop working but I have had to drain my power supply to reset the circuit in the past when I lost one port.
    To be honest, Ive entered BIOS maybe 3 times total, so I wouldnt do it alone unless theres a super detailed guide on what to do or the thing itself is easy and newbie friendly. I really have no experience here.
    Even so I would still do the power down part, just skip the resetting entering the BIOS part.
      My System SpecsSystem Spec

  6. #16


    Drive Cleanup is totally different than Driver Sweep. Please give Drive Cleanup a try.

    If it doesn't help, open a Elevated Command Prompt:

    Click on the Start button and type cmd.
    DO NOT press Enter or click Go.
    Look at the upper part of the window and you will see cmd.exe.
    Right click on it and select Run as Administrator.

    Next, type set devmgr_show_nonpresent_devices=1 and press Enter.
    Type devmgmt.msc and press Enter to open Device Manager.
    Click on View then Show hidden devices.

    Post a screen shot as you did before.
      My System SpecsSystem Spec

  7. #17


    Posts : 151
    Win8 Pro


    If Ztruker's advice doesn't help, I think you need to do what Alphanumeric already suggested; given the fact that the hardware controllers are not showing up at all, it sounds like they were disabled in BIOS somehow. Here's what to do:

    1. From the right side of your screen in the Start (tile) menu, choose Settings, then Change PC Settings.
    2. From the General tab on the left, under Advanced Startup, choose Restart Now.
    3. Choose Troubleshoot, then Advanced Options, then UEFI Firmware settings, Restart button

    Fish around in the BIOS options for USB controllers and make sure they aren't disabled. If the setting happens to be greyed out, and won't let you change it, you might have to "Load Setup Defaults" (as Alphanumeric explained above). If you do find the USB Controllers setting and enable it, be sure you "Save BIOS settings and Exit" before you in fact exit BIOS. Make sure you are thorough in your search, as it might be in a Sub-menu, or "Advanced" menu.

    Let us know how it goes.

    If you can't find anything at all, report back here what make and model machine you are using, and when exactly this started happening? Is this a new computer? Did you just upgrade, or install the operating system? Did you install/update anything right before you noticed the problem?
      My System SpecsSystem Spec

  8. #18


    Posts : 44
    Windows 8.1


    Quote Originally Posted by alphanumeric View Post
    Quote Originally Posted by lunix View Post
    Quote Originally Posted by alphanumeric View Post

    There should be a "Universal Serial Bus controllers" entry but I see its missing for you. One thing I would do is power down your PC and unplug the power supply from the wall. Now press and hold the case power button for 5 seconds to completely drain the power supply. While the power is off I would reset the BIOS to defaults with the jumper. If that makes you nervous and you don't want to do it, plug the PC back into the wall outlet and boot up into the BIOS. Then make sure the USB ports are enabled. Then save settings and reboot into windows. USB ports have a overload protection circuit built into them. They will shut down to prevent damage. I've never seen them all stop working but I have had to drain my power supply to reset the circuit in the past when I lost one port.
    To be honest, Ive entered BIOS maybe 3 times total, so I wouldnt do it alone unless theres a super detailed guide on what to do or the thing itself is easy and newbie friendly. I really have no experience here.
    Even so I would still do the power down part, just skip the resetting entering the BIOS part.
    I did everything you said, nothing changed.
      My System SpecsSystem Spec

  9. #19


    Posts : 44
    Windows 8.1


    Quote Originally Posted by lastof View Post
    If Ztruker's advice doesn't help, I think you need to do what Alphanumeric already suggested; given the fact that the hardware controllers are not showing up at all, it sounds like they were disabled in BIOS somehow. Here's what to do:

    1. From the right side of your screen in the Start (tile) menu, choose Settings, then Change PC Settings.
    2. From the General tab on the left, under Advanced Startup, choose Restart Now.
    3. Choose Troubleshoot, then Advanced Options, then UEFI Firmware settings, Restart button

    Fish around in the BIOS options for USB controllers and make sure they aren't disabled. If the setting happens to be greyed out, and won't let you change it, you might have to "Load Setup Defaults" (as Alphanumeric explained above). If you do find the USB Controllers setting and enable it, be sure you "Save BIOS settings and Exit" before you in fact exit BIOS. Make sure you are thorough in your search, as it might be in a Sub-menu, or "Advanced" menu.

    Let us know how it goes.

    If you can't find anything at all, report back here what make and model machine you are using, and when exactly this started happening? Is this a new computer? Did you just upgrade, or install the operating system? Did you install/update anything right before you noticed the problem?
    I decided to try with the BIOS settings before the Driver Sweep, it just seemed like its faster than installing/trying/unistalling. Im not sure where was I supposed to look for it, but if it helps, I took a few photos.
    Click image for larger version Click image for larger version
      My System SpecsSystem Spec

  10. #20


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    I'd look in the Integrated Peripherals section.
      My System SpecsSystem Spec

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