Windows 8 and 8.1 Forums


Sony SVT11215SG wireless keyboard not working.

  1. #1


    Posts : 56
    Windows Seven

    Sony SVT11215SG wireless keyboard not working.


    Hello,

    I recently bought a SVT11215SG - SVT11215SG : VAIO® Tap 11 : VAIO&reg Notebook & Computer : Sony Malaysia
    Everything was working great, no issues, upgraded to Windows 8.1 smoothly.



    But a few months later, suddenly the wireless keyboard stops working.





    I have tried almost everything to get it to work again but nothing has worked so far.

    Following are a list of things I have tried:



    1. Use the pairing tool. (Got an error saying "Fail to get the dongle handle".

    2. Reset the BIOS settings to default.

    3. Reinstall Bluetooth and Wireless drivers.

    4. Manually remove the drivers from Device Manager and reinstall them.

    5. Use the Sony Vaio Care to get the latest updates.

    6. Download and install the updates manually.

    7. Check Windows Update for any optional updates.


    I later found out that the keyboard does not work in BIOS either so I am not sure if it's a hardware issue. But the lights on the keyboard blink as normal when I turn it ON.

    What should I do?
    Will I really have to reinstall Windows?
    If yes, is it okay to reinstall Windows on such a tablet PC?

      My System SpecsSystem Spec

  2. #2


    Posts : 56
    Windows Seven


    Can I get a quick reply please? I have to fix it in two hours.
      My System SpecsSystem Spec

  3. #3


    Posts : 56
    Windows Seven


    Please help guys, the keyboard is not working during Windows installation either and I want to install Windows in UEFI mode but I cannot change certain settings keyboard does not work in BIOS.
      My System SpecsSystem Spec

  4. #4


    Buy, beg or borrow another, wired keyboard that works. Even if it worked now, if it stops working while you are doing such important stuff you may be left with a brick. Never do that with a wireless device because it may require drivers to work properly.
      My System SpecsSystem Spec

  5. #5


    Posts : 56
    Windows Seven


    Quote Originally Posted by CountMike View Post
    Buy, beg or borrow another, wired keyboard that works. Even if it worked now, if it stops working while you are doing such important stuff you may be left with a brick. Never do that with a wireless device because it may require drivers to work properly.
    How do I fix the current keyboard then?
      My System SpecsSystem Spec

  6. #6


    Quote Originally Posted by lolcocks View Post
    Quote Originally Posted by CountMike View Post
    Buy, beg or borrow another, wired keyboard that works. Even if it worked now, if it stops working while you are doing such important stuff you may be left with a brick. Never do that with a wireless device because it may require drivers to work properly.
    How do I fix the current keyboard then?
    Do what you have to do using ordinary keyboard and than you'll have better chance to fix what ever is ailing that wireless one. BTW, did you check KB's batteries.
      My System SpecsSystem Spec

  7. #7


    Posts : 56
    Windows Seven


    Quote Originally Posted by CountMike View Post
    Quote Originally Posted by lolcocks View Post
    Quote Originally Posted by CountMike View Post
    Buy, beg or borrow another, wired keyboard that works. Even if it worked now, if it stops working while you are doing such important stuff you may be left with a brick. Never do that with a wireless device because it may require drivers to work properly.
    How do I fix the current keyboard then?
    Do what you have to do using ordinary keyboard and than you'll have better chance to fix what ever is ailing that wireless one. BTW, did you check KB's batteries.

    The touch screen works fine, I could always do that to fix it but nothing is working.

    Also, the keyboard has a non-removable battery which is charged by placing the keyboard on the screen when the tablet is not in use. The keyboard cannot be opened.
      My System SpecsSystem Spec

  8. #8


    Posts : 56
    Windows Seven


    I just re-installed Windows 8.1 Pro x64.
    The keyboard is still not working.

    Please help me guys.
      My System SpecsSystem Spec

  9. #9


    Quote Originally Posted by lolcocks View Post
    I just re-installed Windows 8.1 Pro x64.
    The keyboard is still not working.

    Please help me guys.
    Did you check if it needs some special drivers ?
      My System SpecsSystem Spec

  10. #10


    Posts : 56
    Windows Seven


    Quote Originally Posted by CountMike View Post
    Quote Originally Posted by lolcocks View Post
    I just re-installed Windows 8.1 Pro x64.
    The keyboard is still not working.

    Please help me guys.
    Did you check if it needs some special drivers ?

    I don't know where to check that but I did install all the drivers from Sony's website.
    Support for SVT11215SG : VAIO® Tap 11 : VAIO&reg Notebook & Computer : Sony Asia Pacific
      My System SpecsSystem Spec

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Sony SVT11215SG wireless keyboard not working.
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