Windows 8 and 8.1 Forums

Alienware Not Charging

  1. #1

    Posts : 9
    Windows 8.1 Home Premium x64

    Alienware Not Charging

    Hello All,

    I just bought an Aloenware 14 with the following specs:

    Windows 8.1 Pro
    1 tb sata
    256 GB ssd
    16gb ram
    Intel integrated graphics
    NVIDIA gforce card

    Ubuntu 14.04

    While I was testing out the new racing game Assetto Corsa on my computer, I had not noticed that even though my battery was plugged in, it wasn't charging. Then my computer switched off. I reconnected the adapter but then the blue led on the charger went off.

    When I take out the adapter, it glows blue, indicating that the charger is ready to charge.

    When I plug it in to my laptop, it stops illuminating.

    I have contacted dell support but I want to see if there is an easier way to fix it.

      My System SpecsSystem Spec

  2. #2

    Posts : 9
    Windows 8.1 Home Premium x64

    I contacted dell alienware support and they told me to send over my laptop. I will post the problem and solution once I get it back.
      My System SpecsSystem Spec

  3. #3

    Posts : 9
    Windows 8.1 Home Premium x64

    Looks like dell is going on site service. I'll ask them the solution if there is one.

    I'm suspecting a motherboard fault.
      My System SpecsSystem Spec

Alienware Not Charging
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