Windows 8 and 8.1 Forums


Printer does not appear in devices and printers.

  1. #11


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Looking at the Device Manager, You have triple entries of the same printer, 2 were marked with yellow exclammation marks meaning it was not installed correctly. Try to uninstall those 2 and test print again.
    Click image for larger version

    If it still fails. Double check if you have the latest firmware installed for this printer and also download and run the printer diagnostic tool.
    Software & driver downloads HP Officejet Pro 8620 e-All-in-One Printer | HP® Support

      My System SpecsSystem Spec

  2. #12


    Posts : 8
    Windows 8.1 64-bit / Windows 8 64-bit


    I uninstalled those two entries in my device manager and re-installed the latest driver for my computer. The firmware on my printer is up to date.

    I have used the HP Print and Scan Doctor but it tells me there are no apparent issues.
    Click image for larger version

    When I try sending a test print I see the printer queue in the bottom of the screen and it tells there are 0 documents pending. After a few seconds the print notification disappears and there is no test page left in my printer.

    I can't even open the print queue since the only right-click option is to go Devices and Printers where my printer is not even there.

    Click image for larger versionClick image for larger version

    Clicking no print does nothing except for ask me to do an internal printer print test which works fine.
      My System SpecsSystem Spec

  3. #13


    Posts : 8
    Windows 8.1 64-bit / Windows 8 64-bit


    I ended up doing a system refresh and it cleared up my problems. Now all I need to do is reinstall all my applications...

    To everyone who came to assist me thank you for assisting me with my issue.
      My System SpecsSystem Spec

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Printer does not appear in devices and printers.
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