Windows 8 and 8.1 Forums


External HDD not recognized in USB 3.0 [Windows 8]

  1. #1


    Posts : 3
    Windows 8.1 Pro x64

    External HDD not recognized in USB 3.0 [Windows 8]


    Hi , few days ago I bought a new Lenovo Thinkpad Edge E540. It has two USB3.0 ports and one USB2.0.
    I bought the machine without OS and installed Windows 8.1 Pro(x64) myself. Everything seems to be working fine except when I want to use My WD Elements 1TB external HDD in USB 3.0 port. It just doesn't get recognized. In USB 2.0 port it works fine.

    What I've gathered and tried so far :
    - Device manager does not show anything not even Unknown Device , yet my USB 3.0 Kingston pendrive works fine out of the box in the same slot
    - I'm pretty sure the USB power is not the issue because the WD HDD , when plugged, starts blinking for a while , then lights up fulltime and i can feel and hear the drive spinning
    - I've disabled USB selective suspend in my Power plan
    - I've disabled Fast Startup
    - In msconfig , im stuck at "Selective startup" (if changed it doesnt even let me APPLY and switches back to Selective right after I close/change tab in msconfig, I tried doing it in safe mode , same thing)


    That's pretty much it , i'll edit if I remember/try something new.
    Would appreciate every piece of help regarding this issue as using my harddrive in USB3.0 speed is essential for me and I'm running out of ideas (and google is starting to do so as well).

    Thanks, Chastter.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,130
    Windows 8.0 x64


    I would try the external drive in another USB 3.0 port on another machine. If you purchased it at a nearby store I;d bring it there and ask them to try it if you don't have access to another machine with USB 3.0.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1 Pro x64


    Quote Originally Posted by MilesAhead View Post
    I would try the external drive in another USB 3.0 port on another machine. If you purchased it at a nearby store I;d bring it there and ask them to try it if you don't have access to another machine with USB 3.0.
    Ok so , I don't have another usb3.0 pc at home nor have I bought the drive at a nearby store and the closest I could get to trying this was trying the HDD in Ubuntu (live usb). The behavior was identical , not recognized in usb 3.0 , working fine in 2.0.

    So this probably means the HDD is faulty , right ? Is it possible its just the cable ?
      My System SpecsSystem Spec

  4. #4


    Posts : 2,130
    Windows 8.0 x64


    I suspect the cable or the connections leading from it. Somebody with a multimeter can probably check the cable, at least for continuity.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1 Pro x64


    Quote Originally Posted by MilesAhead View Post
    I suspect the cable or the connections leading from it. Somebody with a multimeter can probably check the cable, at least for continuity.
    Ok I've tried the HDD with my cable earlier today in my GF's Macbook it didn't work , but it worked with her own usb3.0 cable so you were right. Thank you very much for fast help mate , have a nice day
      My System SpecsSystem Spec

  6. #6


    Posts : 2,130
    Windows 8.0 x64


    You're welcome. Glad your issue is resolved. Please mark it solved if you would. The green check just saves others from reading problems already fixed.
      My System SpecsSystem Spec

External HDD not recognized in USB 3.0 [Windows 8]
Related Threads
Hi I was hoping someone could help me with this microphone issue. I just bought a new Dell xps 27 all in one desktop and have plugged an external microphone into the 3.5mm jack on the side of the computer and it does not get recognized. All drivers are up to date. Only the Realtek internal mic is...
I am running Win 8.1 Pro 64 bit. I have a WD "red" HDD connected externally in a NexStar-NX box. The NexStar supports USB 3.0 and eSATA. The USB 3.0 connection works fine and shows up in WIN 8.1 disk manager and all files are accessable. When I use a eSATA cable (have tried 2 different ones) the...
So I have a WD external HD with all of my research data as well as some text books and other important things on there and for some reason I got an I/O error and after that the drive does not show on the computer anymore. The computer recognizes that there is a drive there and will read that it is...
I have a Sony Vaio all in one but it doesn't have a cd drive. I've purchased two and neither were recognized by Windows 8. Has anyone found a USB optical drive that they can reccomended? What's funny (or sad) is that the suggested accessory on Sonys website for a optical drive has a review on it...
External HD not recognized in Drivers & Hardware
My Seagate GoFlex 500 isn't showing up in Windows. Disk Management sees it, but there's no feasible option there. It's not a blank drive, so I can't make a new simple volume, only delete it. I have important data on there. What gives?
I keep two external drives as backups (ok, maybe overkill, but 40 years in IT makes me uber-cautious), both 500GB USB 2.0. I use a USB hub for them, printer, flatbed scanner, etc. Clicking on Win8's 'computer' to see connected devices will initially ONLY show ONE of the drives - I have to...
Bluetooth not recognized Windows 8 in Installation & Setup
I have a tablet that I installed Windows 8 Pro on. Actually, I have installed Windows 8 Pro on 2 of these same tablets with the same problem. They both have bluetooth and the bluetooth is on...and Windows 8 installs a driver for the bluetooth, but there is no bluetooth icon down by the...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook