Windows 8 and 8.1 Forums

Printer not printing

  1. #1


    Posts : 49
    Windows 10 Pro 64-bit

    Printer not printing


    Hello all

    I'm unable to print on my Xerox WorkCentre™ PE220. Win 8 installed the driver properly and did not show any errors or red flags during and after the installation. When I print a window shows up saying error cannot print.

    Does anybody have a solution?

    Thanks

    WG

      My System SpecsSystem Spec

  2. #2


    Posts : 19
    W7 Home Premium 32bit


    Try this.
    In Metro screen, right-click lower left corner and click All Apps.
    Click Control Panel; under Hardware, view devices & printers.
    Select your printer by a single left-click. In the thin upper ribbon, look for Remove Device & remove your printer. Back out to Metro.

    Unplug the usb cable; turn the printer on.
    Click the Desktop tile, fire up IE10, go to Xerox support and download the latest W7 drivers (if no W7, get Vista).
    Click the Windows Explorer icon & navigate to "Downloads" under your name.
    Right-click the driver file and extract to the downloads folder. Go into that folder, find setup.exe - DO NOT EXECUTE YET.
    Right-click setup - Properties- Compatibility - choose W7 (or Vista).
    Near the bottom, Run as administrator - Apply - OK out to the folder.

    Now execute setup. It should prompt you when to turn on the printer (just plug the usb back in).

    Good luck! And always try a test page.
      My System SpecsSystem Spec

  3. #3


    Posts : 49
    Windows 10 Pro 64-bit


    Thanks for offering to help pscowboy. Unfortunately it still does not work :|
      My System SpecsSystem Spec

  4. #4


    Abit more info on the error - what does it actually say?
    Does the print jobs get's queued up, can you access the printer queue - double clicking on printer icon at bottom right corner.
    Go into Device Manager and see if there aren't any yellow exclaimation marks against the printer device.

    Some printers require printer software to be installed also.
      My System SpecsSystem Spec

  5. #5


    Posts : 49
    Windows 10 Pro 64-bit


    It just says error. Take a look at the screenshots. Should throw more light. The printer software has been installed.
    Attached Thumbnails Attached Thumbnails 13-03-2012 05-52-25.png   13-03-2012 05-52-00.png   13-03-2012 05-50-50.png   13-03-2012 05-49-49.png  
      My System SpecsSystem Spec

  6. #6


    Can you restart the Printer spooler service in services.msc. Delete waiting is not good.
      My System SpecsSystem Spec

  7. #7


    Posts : 49
    Windows 10 Pro 64-bit


    Restarted it twice and tried printing. Same error. How do you delete the waiting documents? Thanks
      My System SpecsSystem Spec

  8. #8


    Usually the print spooler restart does it. when you double click on the printer does it not give you a window to clear the jobs?

    Have you removed software relating to it in Add/Remove (if any)?
      My System SpecsSystem Spec

  9. #9


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Quote Originally Posted by wildgoat View Post
    Hello all

    I'm unable to print on my Xerox WorkCentre™ PE220. Win 8 installed the driver properly and did not show any errors or red flags during and after the installation. When I print a window shows up saying error cannot print.

    Does anybody have a solution?

    Thanks

    WG
    I understand that there appears to be a working driver installed and everything should be well like that, but I'd still be inclined to install the driver from Xerox's site and reboot for good measure:

    WorkCentre PE220 File Download
      My System SpecsSystem Spec

  10. #10


    Posts : 49
    Windows 10 Pro 64-bit


    Quote Originally Posted by aem View Post
    Usually the print spooler restart does it. when you double click on the printer does it not give you a window to clear the jobs?

    Have you removed software relating to it in Add/Remove (if any)?
    I'm certain I had the window where I could clear jobs before I installed the Xerox driver (Win 7 64). I ran the setup program with admin permissions and chose win7 as compatibility and the installation ran smooth. Now when I double click the printer it shows me a xerox scan related screen strangely. Removal of the Xerox driver and restarting also did not change it back to the normal printer queue window. Wonder what's going on. I'm gonna try and look for a complete xerox driver removal tool and post back. Please look at the images. Aem and Gman thank you for being patient and trying to help me resolve my problem.
    Attached Thumbnails Attached Thumbnails 13-03-2012 08-52-11.png   13-03-2012 08-45-54.png  
      My System SpecsSystem Spec

Page 1 of 3 123 LastLast
Printer not printing
Related Threads
I am running Windows 8.1 on an HP Envy Laptop. I have a wireless HP 6500A Plus printer. I have been using this setup successfully for a couple of years. The last 4 or 5 times I have printed (over the last 2 or 3 weeks), I have gotten an on-screen "printer offline" popup, but the printer begins...
I have tried restarting. I have tried completely uninstalling hyper v, re installing the printer and then reinstalling hyper v. At every stage through installing hyper v it was printing. Then I left it overnight, and the next morning it wouldn't print. Any assistance gratefully received. I am...
Hi there everyone! Windows 8 machine sharing printer with 8 and 7 machine. Under Advanced sharing settins, I've enabled Network sharing in private, public/guest and all networks and disabled password protected sharing. Under printer properties, I have selected to share the printer under the...
Hello, I have an Epson color 580 printer from like 15 years ago. Worked great with XP. When I tried to print with W8.1, it directed me to save the file as an .xps or something. I couldn't get the .xps to print. I did some reasearch and people said to disable the windows .xps viewer or...
I tried to print something but it started printing first a whole bunch of pages that I don't need anymore. It must be from the last time I pressed print but didn't connect the laptop with the printer.
Solved printer not printing in General Support
I have a HP deskjet printer that has been working properly with windows 8. In the past few days when I try to print from email, or from a website I get a blank page. When I look at control panel the printer is shown as default but nothing prints..I am confused because it has been working for...
Hi there (note Pos in title of post means Possible -- not the other meaning often shortend to pos !!). Not being able to share printers easily WILL be a drawback. I've run into what I hope is MY error but I can't see any way around this Computer is running W8 Development Preview X-64 ...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook