Windows 8 and 8.1 Forums

Printer not printing

  1. #11


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Is that SnagIt software 3rd party? If so, I would uninstall that until issues are sorted. It may be taking part in things failing for some unknown reason. Just a thought.

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  2. #12


    Posts : 49
    Windows 10 Pro 64-bit


    Its a screenshot based software. I'll try that and post back. Cant find a complete xerox driver removal tool :|
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  3. #13


    Snagit is a screenshooting software.

    If you can get the fully software for that printer, install it and see what happens.

    The last resort is to go through registry and delete the printer install.
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  4. #14


    Posts : 49
    Windows 10 Pro 64-bit


    Removing Snagit did not help. I found that I have absolutely no problems when selecting my other printers such as pdfactory pro, snagit and Microsoft XPS document writer. They output is exactly like how it it intended. How do I delete the references from the registry?
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  5. #15


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Use Microsoft Cleanup Utility to remove all Xerox listings:

    |MG| Windows Installer CleanUp Utility 7.2 Download

    Reboot, run Ccleaner to clean the registry and try installing from Xerox's site again.
      My System SpecsSystem Spec

  6. #16


    Posts : 49
    Windows 10 Pro 64-bit


    Did that still not working. I'm going back to Win 7. I need the printer for my everyday work.
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  7. #17


    Posts : 49
    Windows 10 Pro 64-bit


    dversa is the man!!! disable bi-directional support and it prints.
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  8. #18


    just bout to say it, thx wildgoat

    Use Advanced Add Printer for this device. I'll assume you connected over USB. You will need to disable Bidirectional on the Ports tab of printer properties to print.
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  9. #19


    Posts : 1
    Windows 8 Release Candidate


    Hi, re printer driver/software install. Have you tried Compatibility mode? I've had to do this with all my printers and they have installed ok and run ok. I have Brother, Canon and Epson printers of varying vintages (last 5 years models) and they seem to be running ok in Windows 8 RP. I also found this helped with my Belkin Wifi adaptor as well as that refused to operate but Win 8 compatibility mode cured this problem. Uninstal any driver you have installed and then run them through the Compatibility mode and hopefully this may cure your problem. Hope it works for you.
      My System SpecsSystem Spec

  10. #20


    Posts : 5
    Windows 8


    I have the same problem with Canon Pixima IP4500. Recently I have installed Windows 8 and Microsoft office 2013. I can't found the printer in the printing area of micorsoft office any more. In the control panel, under view devices and printers I can see the Inkjet printer icon, but I can not choose this as main printer. Anyway, I can not print anything.
    A friend of mine has also a Canon and have the same problem. Canon support site and downloads doesn't help. We have both try to install windows 7 driver, but that does not help.
    Can any one help us?
      My System SpecsSystem Spec

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