Windows 8 and 8.1 Forums


Failed Driver software installation - TOSHIBA USB drive

  1. #1


    India
    Posts : 1,536
    Win 8.1 Update x64

    Failed Driver software installation - TOSHIBA USB drive


    I have a toshiba canvio basics 1TB portable external hard drive usb powered. Model no. E05A100BBU2AK. I had purchased it some 3-4years back. It worked for some 4-5months or so. Then, whenever i plug it in the port, an error comes "FAILED DRIVER SOFTWARE INSTALLATION". The device doesn't come with a software installation CD or guide... It's plug and play only I think. The white LED light goes on flickering right when i plug it in till i remove it. A click sound along with metallic scratching sound comes from the device at a regular interval while plugged in & also I can feel the drive moving inside as soon as it is plugged.
    I had tested it in all the ports of my system, also in many other systems of my friends but gives the same error on plugging in or the system does not identify it. It cannot be seen in My Computer. the hard drive is not getting recognised. In Device manager I cannot see any error in USB ports & everything is workng properly. USB ports works when other devices are plugged in.
    Kindly help me with this issue.

    Visruth
    Last edited by visruth; 13 Jun 2014 at 03:07.

      My System SpecsSystem Spec

  2. #2


    I think the problem is within the enclosure's interface controllers. You can try to take the drive out of the enclosure and connect it directly to your PC via and available SATA port.
      My System SpecsSystem Spec

  3. #3


    India
    Posts : 1,536
    Win 8.1 Update x64


    ok. so I should take out the drive. mine is Toshiba canvio 1tb usb 2.0. i'm not able to open it, I have to take care not to break it right. its tough one. could u tell why I need sata port. mine is hp pavilion 15 notebook & don't think it has sata port.
      My System SpecsSystem Spec

  4. #4


    Quote Originally Posted by visruth View Post
    could u tell why I need sata port.
    This is to find out whether the hard drive is fine and if its only external enclosure is faulty.

    Quote Originally Posted by visruth View Post
    mine is hp pavilion 15 notebook & don't think it has sata port.
    You can try to connect it to a PC in which you have access to a SATA port or you can obtain an extra enclosure/adapter for you to use it to test in your laptop.
      My System SpecsSystem Spec

  5. #5


    India
    Posts : 1,536
    Win 8.1 Update x64


    I have the mini usb to USB cable that was used to connect the portable drive to my laptop, isn't that what is needed to connect after removal? That's why I had doubt regarding why specifically sata port.
    Last edited by visruth; 13 Jun 2014 at 03:00.
      My System SpecsSystem Spec

  6. #6


    Quote Originally Posted by visruth View Post
    I have the mini usb to USB cable that was used to connect the portable drive to my laptop, isn't that what is needed to connect after removal? That's why I had doubt regarding why specifically sata port.
    It's likely that Disk inside enclosure is a SATA disk and enclosure has adapter from SATA to USB. If that adapter malfunctions you can take disk itself from the enclosure and connecting to a SATA port on a computer you can check if the disk drive itself is working or it is adapter's fault.
    Beware, some external disks have direct USB connection without adapter to USB.
      My System SpecsSystem Spec

  7. #7


    India
    Posts : 1,536
    Win 8.1 Update x64


    @CountMike OK now I got it. But would the regular scratching sound & clicks be caused by enclosure... I don't know anything about these, just asked out of curiosity 😐
      My System SpecsSystem Spec

  8. #8


    Quote Originally Posted by visruth View Post
    @CountMike OK now I got it. But would the regular scratching sound & clicks be caused by enclosure... I don't know anything about these, just asked out of curiosity 
    If it is trying to initialize and USB part is not good, than yes. On the other hand, noises like that can come from disk itself if it's faulty. Do you have an AC or car adapter to USB for charging phones ? They give 5v only and data connectors are not active. if you plug that disk in one of them it will get power only, so if it makes noises than, it's disk's fault and you are probably SOL.
      My System SpecsSystem Spec

  9. #9


    India
    Posts : 1,536
    Win 8.1 Update x64


    @CountMike when I asked about the repair with Toshiba guys they told they only deal with replacement and backup of these hdd & that these type of issues come due to frequent plugging out without waiting hdd to stop running.
      My System SpecsSystem Spec

  10. #10


    India
    Posts : 1,536
    Win 8.1 Update x64


    I'll try that. So there's no problem with plugging it to ac adapter?
      My System SpecsSystem Spec

Page 1 of 3 123 LastLast
Failed Driver software installation - TOSHIBA USB drive
Related Threads
:confused: Some one please help me to find out my laptop Driver, i m usng Windows 8.1 n my Laptop Model Toshiba Satellite L50-B905 Driver Downloads - Computers | Toshiba - Toshiba
Windows 8.1 installation failed in Installation & Setup
Hi, I am trying to upgrade (or clean install) from Windows 8 Enterprise to Windows 8.1 Pro on an old PC Asus F5V. I have ran Windows 8.1 Upgrade Assistant and it tells that everything is compatible ( ATI catalyst control center and Install manager must be reinstalled and there is a new version of...
Hi I am new here. Recently moved to windows 8. There seems to be some driver issue with my system. Whenever I insert any datacard (USB Modem), in middle of installation process I get BSOD. I think there is some problem with Wifi Driver cause I got a BSOD even wehen I tried to uninstall the wifi...
Hello there! New to the forums.... I have an intriguing graphics driver issue that has come up since I did a fresh install of Windows 8 Pro with Media Center on my Toshiba C655-5225... It seems that Toshiba does not have an "updated" graphics driver for Windows 8. The default Microsoft driver...
Hello guys! I have a Toshiba Satellite L650-1QJ Notebook (Serial: PSK-1LE) with Windows 8 Pro x64 (from Dreamspark). I tried and installed all ATI driver i found for my laptop but none of them worked, i tried many options like uninstalling the driver from device manager and reinstalling, still...
I installed Windows 8 Enterprise (90 day trial) spanish versión on a Toshiba Satellite A135-S4527 laptop.dual core 1.7ghz, 2 gigs ddr memory, 120 gigs harddrive, DVD-rw, wifii have installed Windows 7 on the disk, i partitioned with free minitool partition home v7.5.then i installed Windows 8 on a...
Installation Failed in Installation & Setup
Hey everyone, I have been trying to figure this out for a few days now, and I have pretty much given up, so hopefully someone here can help. I am trying to dual boot my desktop with Win 7 and 8. So I wrote the Win 8 iso to my flash drive, booted up from it. It installed to the partition I...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook