Windows 8 and 8.1 Forums


USB devices seen in BIOS, but not in Windows 8.1

  1. #1


    Posts : 6
    Windows 8.1

    USB devices seen in BIOS, but not in Windows 8.1


    Hello,

    I have recently built a new computer and installed Windows 8. All was running fine (including USB devices such as iPhone, flash drive etc), however since upgrading to Windows 8.1, none of my USB devices are showing up at all. Oddly, the mouse and keyboard still work.

    When I go into the BIOS, all my devices (iPhone, Flash drive, keyboard and mouse etc) all show up in there, so I'm guessing it's a driver/Windows 8.1 issue that I'm missing?

    I have been to the ASUS website and downloaded all the drivers I can find, but still no luck.

    Anyone have any suggestions here?

    My motherboard is an "Asus Z97 Pro". I have tried contacting Asus support, but they are completely useless!

    Thanks in advance
    James

      My System SpecsSystem Spec

  2. #2


    Hi,

    As your motherboard have 2 USB controllers (Intel and ASMedia), the update might have overwrite the drivers and instead the generic Microsoft drivers are being used. You can try to download and install the Intel Chipset drivers and Asmedia USB drivers of your motherboard which is intended for Windows 8.1 from the Asus Support site.
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1


    Thanks for the reply - I tried downloading and installing the Intel drivers from the Asus website for my motherboard, but just got the error "Operating system not supported", even though I selected "Windows 8.1" from the dropdown on their website. I also downloaded the "DriverScanner" and it did mention that "Standard SATA AHCI Controller" is out of date, so there definitely is a problem. Trouble is I can't apparently get the right drivers! Is there any other way?
      My System SpecsSystem Spec

  4. #4


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    I would try downloading and installing the chip-set drivers.
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8.1


    Quote Originally Posted by alphanumeric View Post
    I would try downloading and installing the chip-set drivers.
    Ok - just installed the chipset drivers - still no luck. I'm running out of things to install
      My System SpecsSystem Spec

  6. #6


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Anything flagged in Device Manager with a yellow ! etc?
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows 8.1


    Quote Originally Posted by alphanumeric View Post
    Anything flagged in Device Manager with a yellow ! etc?
    Yep - USB Root Hub (XHCI) - see screenshot

    Click image for larger version
      My System SpecsSystem Spec

  8. #8


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    OK, I do believe if you right click on it and go to properties, you'll see a error message under the Device Status in the General tab.
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Windows 8.1


    Quote Originally Posted by alphanumeric View Post
    OK, I do believe if you right click on it and go to properties, you'll see a error message under the Device Status in the General tab.
    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

    Click image for larger version
      My System SpecsSystem Spec

  10. #10


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit
      My System SpecsSystem Spec

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