Microsoft Bluetooth Mouse 5000

rfyork

Member
Member
Messages
9
My Bluetooth mouse is not working. PC settings seems to see the mouse but cannot connect to the mouse. It tries but, the mouse willnot activate.

If the PC Settings screen says it sees the Bluetooth mouse but also says "offline", I remove it from the list. Then, I click on the Bluetooth icon then click on "add Bluetooth device". This sends me to the PC Settings screen where I click on "Add Device". It looks and finds the Bluetooth mouse then tries to connect with it. That process never completes. It shows the device but indicates it is "offline".

Has anyone had similar problems with the Bluetooth mouse or any other Bluetooth devices?

This is a bit of an issue for me because I have arthritic hands and it is easier for me to use a mouse than a trackpad or my fingers.

The laptop is an HP TouchSmart tm2. It has 4 gB memory and a 280 gB hard drive. Running Windows 8 Consumer Beta, Build 8250.

The mouse worked just fine under W7.

Rick York
 

My Computer

System One

  • OS
    windows 8 consumer beta. build 8250
I use that mouse with my VAIO SR290 notebook and Windows 8.

Try removing any instance of the mouse from Devices and Printers (leftover from previous attempts). Then turn on the mouse, press the little button on the bottom to turn on "discovery" mode, then try to add the mouse again.

Best of luck to you!
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell E520
    CPU
    Intel Q6700 Core 2 Quad - 2.66 GHz
    Motherboard
    Whatever Dell put in there...
    Memory
    8 GB Mushkin 800 MHz DDR2
    Graphics Card(s)
    NVIDIA GTX 650 - 2 GB GDDR5
    Sound Card
    Integrated
    Monitor(s) Displays
    2 x 19" ViewSonic LCD's
    Screen Resolution
    2560 x 1024
    Hard Drives
    1 Intel X25-M 120G SSD, 2 WD RE4 2TB HD's
    PSU
    PCPower & Cooling Silencer 500 Watt
    Internet Speed
    100/10 Time Warner Cable
I assume you have the BT transceiver (dongle) plugged in, or is it built-in? Look in Device Manager and check to see how many BT Transceivers are registered under Bluetooth Radios. Typically only 1 transceiver can be recognized at one time so disable any others that are shown. Reboot and see if it improves.
 

My Computer

System One

  • OS
    Win 7 Ult SP1 + Win 10 Pro - (x64)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Alienware® ALX X58
    CPU
    Intel® Core i7-975 Extreme 3.86 GHz 8MB Cache
    Motherboard
    ASUS P6T Deluxe V2 Socket 1366 Core i7, Dual Triple Channel DDR3 Mem
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295/Hauppauge HVR2250 TV Tuner
    Sound Card
    Onboard Soundmax® High definition Sound
    Monitor(s) Displays
    Samsung XL2370 LED
    Screen Resolution
    1920 X 1080P
    Hard Drives
    2 X 500gb SATA
    1 X 1TB SATA
    1 X 3TB external eSATA
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Alienware® P2 ALX Chassis with AlienIce 3.0 Video Cooling
    Cooling
    Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
    Keyboard
    Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
    Mouse
    Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
    Internet Speed
    1tbs
    Other Info
    Using non-RAID on purpose as I find it too fussy and temperamental.
Also, add your device using the 'Devices and Printers' page in the Control Panel' using 'Add Devices and Printers'. I had an issue with adding my Bluetooth Microsoft keyboard. The Metro 'Devices' interface under 'Settings' kept asking for a pass number or something and I couldn't add the Bluetooth keyboard that way. Normally the key number is automatically generated when adding my keyboard. To solve this I went to 'Devices and Printers' in the Control Panel and added it via 'Add Devices or Printers' at the top left hand corner of the screen in 'Devices and Printers'. The system then generated the automatic key needed to add my device.

Screenshot (5).png
 

My Computer

System One

  • OS
    Windows 8 Pro 64-bit, Windows 7 SP1 64-bit, Windows XP SP3 32-bit
    System Manufacturer/Model
    Own build computer
    CPU
    Intel Core 2 E6600
    Motherboard
    Asus P5Q SE Plus
    Memory
    8GB
    Graphics Card(s)
    Nvidia GT240
    Sound Card
    Creative X-FI Sound Blaster Xtreme Audio
    Monitor(s) Displays
    24" Samsung Synchmaster 2494HM
    Screen Resolution
    1920x1080 [1080p HDMI connection]
    Hard Drives
    Internal: OCZ Vertex 4 128Gb SSD, 2 x 400Gb SAMSUNG HD403LJ External: 1 x Iomega 2Tb, 1 x Iomega 1Tb,
    PSU
    Corsair AX750 [750w]
    Case
    Corsair Obsidian 550D
    Keyboard
    Wireless Desktop 3000 v2.0
    Mouse
    Microsoft Wireless Mouse 5000
    Internet Speed
    120Mbps download/ 10Mbps upload Cable Connection via UPC Nederland
Did that invoke the Metro-style 'device being added' page ot the old style one?
 

My Computer

System One

  • OS
    Win 7 Ult SP1 + Win 10 Pro - (x64)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Alienware® ALX X58
    CPU
    Intel® Core i7-975 Extreme 3.86 GHz 8MB Cache
    Motherboard
    ASUS P6T Deluxe V2 Socket 1366 Core i7, Dual Triple Channel DDR3 Mem
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295/Hauppauge HVR2250 TV Tuner
    Sound Card
    Onboard Soundmax® High definition Sound
    Monitor(s) Displays
    Samsung XL2370 LED
    Screen Resolution
    1920 X 1080P
    Hard Drives
    2 X 500gb SATA
    1 X 1TB SATA
    1 X 3TB external eSATA
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Alienware® P2 ALX Chassis with AlienIce 3.0 Video Cooling
    Cooling
    Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
    Keyboard
    Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
    Mouse
    Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
    Internet Speed
    1tbs
    Other Info
    Using non-RAID on purpose as I find it too fussy and temperamental.
Thanks to all of you for replying. I have tried everything suggested here. Currently, W8's "PC Settings" (which seems to be W8 version of "Control Panel" in earlier Windows) shows "Generic Bluetooth Radio" and "Bluetooth Notebook Mouse 5000" installed. The mouse is shown as offline. Conventional "Control Panel" also shows both the radio and the mouse installed. The mouse still does not work.

I have done complete shutdowns and restarts with the Bluetooth dongle both in and out. I have watched as both the W8 and "Control Panel" make connections and they never seem to complete. In other words, W8 is seeing the mouse but not connecting. Only once, 3 days ago, did I see the connection procedure complete in W8. That one time the mouse was working. Unfortunately, after shutting down the laptop, the mouse no longer worked and it would not connect
 

My Computer

System One

  • OS
    windows 8 consumer beta. build 8250

My Computer

System One

  • OS
    Win 7 Ult SP1 + Win 10 Pro - (x64)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Alienware® ALX X58
    CPU
    Intel® Core i7-975 Extreme 3.86 GHz 8MB Cache
    Motherboard
    ASUS P6T Deluxe V2 Socket 1366 Core i7, Dual Triple Channel DDR3 Mem
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295/Hauppauge HVR2250 TV Tuner
    Sound Card
    Onboard Soundmax® High definition Sound
    Monitor(s) Displays
    Samsung XL2370 LED
    Screen Resolution
    1920 X 1080P
    Hard Drives
    2 X 500gb SATA
    1 X 1TB SATA
    1 X 3TB external eSATA
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Alienware® P2 ALX Chassis with AlienIce 3.0 Video Cooling
    Cooling
    Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
    Keyboard
    Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
    Mouse
    Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
    Internet Speed
    1tbs
    Other Info
    Using non-RAID on purpose as I find it too fussy and temperamental.
Thanks again Peter for trying to help. I really appreciate your time and effort.,

I tried the W7 suggestion. Same result. First, I did as suggested and went into Services and followed the instructions on changing the service by opening and making the settings exactly as the author suggested. I then unplugged the dongle, the BT icon went away. I reattached the dongle and the icon came on. I then opened the icon by right clicking on and clicking find new device. It took me to the new W* Personal Settings where it showed the Generic Bluetooth radio on. I the clicked Add device while holding down the proper button on the mouse. It identified the device then started the connection routine. The routine for connecting does not finish. So, the mouse shows on the device list but continues to say Offline.

I have tried every combination of things recommended. I will check tomorrow and see if I can hook up the mouse and Bluetooth radio to my old XP system. I hope there's a BT driver for XP. If it doesn't work, I will see if I can find another W7 macine to check the mouse out. After tha, I will be at my wit's end.
 

My Computer

System One

  • OS
    windows 8 consumer beta. build 8250
Have you set Windows Update to find updates for all components using Microsoft Updates? I think Windows Update has to find the Intellipoint software for it and it wont work until that's installed. By the way I looked at Microsoft Hardware pages and couldn't find the software there at all, weird.
 

My Computer

System One

  • OS
    Win 7 Ult SP1 + Win 10 Pro - (x64)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Alienware® ALX X58
    CPU
    Intel® Core i7-975 Extreme 3.86 GHz 8MB Cache
    Motherboard
    ASUS P6T Deluxe V2 Socket 1366 Core i7, Dual Triple Channel DDR3 Mem
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295/Hauppauge HVR2250 TV Tuner
    Sound Card
    Onboard Soundmax® High definition Sound
    Monitor(s) Displays
    Samsung XL2370 LED
    Screen Resolution
    1920 X 1080P
    Hard Drives
    2 X 500gb SATA
    1 X 1TB SATA
    1 X 3TB external eSATA
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Alienware® P2 ALX Chassis with AlienIce 3.0 Video Cooling
    Cooling
    Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
    Keyboard
    Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
    Mouse
    Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
    Internet Speed
    1tbs
    Other Info
    Using non-RAID on purpose as I find it too fussy and temperamental.
I seem to have the latest version of Intellipoint. I just downloaded a version of it and, when I went to install it, it said I had a later version.

However, when I opened Task Manager and looked at Services, I could not find anything that looked like Intellipoint. On the other hand, when I looked at the Details section of Task Manager, it showed iPoint.exe running. I would think that's just a shortened name for Intellipoint but, one never knows. As I mentioned at the beginning of this thread, the mouse was working just fine on Windows 7.

Thanks again,
Rick

As
 

My Computer

System One

  • OS
    windows 8 consumer beta. build 8250
You wont see it in services as it's software. You should see, however, Bluetooth Support Service there as Started. Yes ipoint.exe is Intellipoint. Have you opened Microsoft Mouse in your Start Menu and gone to the Wireless tab and tried connecting there?
 

My Computer

System One

  • OS
    Win 7 Ult SP1 + Win 10 Pro - (x64)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Alienware® ALX X58
    CPU
    Intel® Core i7-975 Extreme 3.86 GHz 8MB Cache
    Motherboard
    ASUS P6T Deluxe V2 Socket 1366 Core i7, Dual Triple Channel DDR3 Mem
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295/Hauppauge HVR2250 TV Tuner
    Sound Card
    Onboard Soundmax® High definition Sound
    Monitor(s) Displays
    Samsung XL2370 LED
    Screen Resolution
    1920 X 1080P
    Hard Drives
    2 X 500gb SATA
    1 X 1TB SATA
    1 X 3TB external eSATA
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Alienware® P2 ALX Chassis with AlienIce 3.0 Video Cooling
    Cooling
    Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
    Keyboard
    Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
    Mouse
    Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
    Internet Speed
    1tbs
    Other Info
    Using non-RAID on purpose as I find it too fussy and temperamental.
The system starts with the Metro screen. I may have screwed up the installation or never completed it. The only active buttons on the Metro screen are Desktop, IE, Driver Manager, Device Center and Word (which I installed). The current Desktop is identical to my W7 one with the exception of there being no Start button.

The Desktop is where I normally go.

Does any of that make sense?
 

My Computer

System One

  • OS
    windows 8 consumer beta. build 8250
There should be a Microsoft Mouse app then...I hope? Not in my Windows 8 at the moment as busy with other stuff in Vista, sorry.
 

My Computer

System One

  • OS
    Win 7 Ult SP1 + Win 10 Pro - (x64)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Alienware® ALX X58
    CPU
    Intel® Core i7-975 Extreme 3.86 GHz 8MB Cache
    Motherboard
    ASUS P6T Deluxe V2 Socket 1366 Core i7, Dual Triple Channel DDR3 Mem
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295/Hauppauge HVR2250 TV Tuner
    Sound Card
    Onboard Soundmax® High definition Sound
    Monitor(s) Displays
    Samsung XL2370 LED
    Screen Resolution
    1920 X 1080P
    Hard Drives
    2 X 500gb SATA
    1 X 1TB SATA
    1 X 3TB external eSATA
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Alienware® P2 ALX Chassis with AlienIce 3.0 Video Cooling
    Cooling
    Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
    Keyboard
    Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
    Mouse
    Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
    Internet Speed
    1tbs
    Other Info
    Using non-RAID on purpose as I find it too fussy and temperamental.
No app shown in Start screen, none found in full search of the PC.

While digging around I found the following:
$WINDOWS.~B/ Sources/replacementmanifests/microsoft-windows-bth-user/ bthmigplugin.dll

I have no idea if that means anything.

As I've said, somehow the system is seeing both the BT radio and the mouse but, neither of them are shown as "ready". Normally - at least to me - that would indicate a driver problem. But, the drivers are all present just not working.
 

My Computer

System One

  • OS
    windows 8 consumer beta. build 8250
That sounds like a driver or something. Sorry I'm lost now and don't know what to suggest. Hopefully someone will come along with more knowledge.
 

My Computer

System One

  • OS
    Win 7 Ult SP1 + Win 10 Pro - (x64)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Alienware® ALX X58
    CPU
    Intel® Core i7-975 Extreme 3.86 GHz 8MB Cache
    Motherboard
    ASUS P6T Deluxe V2 Socket 1366 Core i7, Dual Triple Channel DDR3 Mem
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295/Hauppauge HVR2250 TV Tuner
    Sound Card
    Onboard Soundmax® High definition Sound
    Monitor(s) Displays
    Samsung XL2370 LED
    Screen Resolution
    1920 X 1080P
    Hard Drives
    2 X 500gb SATA
    1 X 1TB SATA
    1 X 3TB external eSATA
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Alienware® P2 ALX Chassis with AlienIce 3.0 Video Cooling
    Cooling
    Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
    Keyboard
    Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
    Mouse
    Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
    Internet Speed
    1tbs
    Other Info
    Using non-RAID on purpose as I find it too fussy and temperamental.
Thanks Peter for trying. I hope someone will come up with something. I've been googling the subject every day. I saw something that looked promising but, it's specifically Asus related.

Oh well....

Rick

PS: Is there any way to stop the virtual keyboard from coming up when I touch the screen? Don't bother to if you're busy.oo
 

My Computer

System One

  • OS
    windows 8 consumer beta. build 8250
Having not used it I have no idea, sorry.
 

My Computer

System One

  • OS
    Win 7 Ult SP1 + Win 10 Pro - (x64)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Alienware® ALX X58
    CPU
    Intel® Core i7-975 Extreme 3.86 GHz 8MB Cache
    Motherboard
    ASUS P6T Deluxe V2 Socket 1366 Core i7, Dual Triple Channel DDR3 Mem
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295/Hauppauge HVR2250 TV Tuner
    Sound Card
    Onboard Soundmax® High definition Sound
    Monitor(s) Displays
    Samsung XL2370 LED
    Screen Resolution
    1920 X 1080P
    Hard Drives
    2 X 500gb SATA
    1 X 1TB SATA
    1 X 3TB external eSATA
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Alienware® P2 ALX Chassis with AlienIce 3.0 Video Cooling
    Cooling
    Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
    Keyboard
    Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
    Mouse
    Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
    Internet Speed
    1tbs
    Other Info
    Using non-RAID on purpose as I find it too fussy and temperamental.
Rick, just so you don't feel alone, my Bluetooth Keyboard and Mouse (Wireless Entertainment 8000) refuse to work in Windows 8 after an intitial apparent willingness to cooperate. Then I found that I couldn't bypass the passkey requirement for the keyboard which ruins its use in a multi-boot scenario, and ever since neither mouse nor keyboard have worked no matter what I try. Fortunately I have a semi-convenient wired mouse and keyboard which I would normally only need in Safe Mode or in the BIOS.
:confused:

.
 

My Computer

System One

  • OS
    Win 7 Ult SP1 + Win 10 Pro - (x64)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Alienware® ALX X58
    CPU
    Intel® Core i7-975 Extreme 3.86 GHz 8MB Cache
    Motherboard
    ASUS P6T Deluxe V2 Socket 1366 Core i7, Dual Triple Channel DDR3 Mem
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295/Hauppauge HVR2250 TV Tuner
    Sound Card
    Onboard Soundmax® High definition Sound
    Monitor(s) Displays
    Samsung XL2370 LED
    Screen Resolution
    1920 X 1080P
    Hard Drives
    2 X 500gb SATA
    1 X 1TB SATA
    1 X 3TB external eSATA
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Alienware® P2 ALX Chassis with AlienIce 3.0 Video Cooling
    Cooling
    Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
    Keyboard
    Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
    Mouse
    Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
    Internet Speed
    1tbs
    Other Info
    Using non-RAID on purpose as I find it too fussy and temperamental.
I think I'm going to make a run to Radio shack to find a cheap wired one too.

I do appreciate you going out of your way to help. I haven't been there in years but, Toronto is one of my favorite cities.

Good luck in your future endeavors. And, if you're ever have occasion to visit the People's Republic of Portland (Oregon), let me know (rfyorkinpdx@gmail.com).

Rick ,
 

My Computer

System One

  • OS
    windows 8 consumer beta. build 8250
Thanks, I passed through Portland many moons ago on a Panam jet which was going San Francisco. - London (UK). where I lived at the time, no idea why that route and never got to see anything as it was night, so one day maybe. The closest I've ever got on vacation was, apart from SFO, Vancouver B.C. Toronto has grown so much. Right now we are only second to Dubai for the number of condo buildings going up which isn't necessarily a good thing I'm beginning to suspect.
 

My Computer

System One

  • OS
    Win 7 Ult SP1 + Win 10 Pro - (x64)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Alienware® ALX X58
    CPU
    Intel® Core i7-975 Extreme 3.86 GHz 8MB Cache
    Motherboard
    ASUS P6T Deluxe V2 Socket 1366 Core i7, Dual Triple Channel DDR3 Mem
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295/Hauppauge HVR2250 TV Tuner
    Sound Card
    Onboard Soundmax® High definition Sound
    Monitor(s) Displays
    Samsung XL2370 LED
    Screen Resolution
    1920 X 1080P
    Hard Drives
    2 X 500gb SATA
    1 X 1TB SATA
    1 X 3TB external eSATA
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Alienware® P2 ALX Chassis with AlienIce 3.0 Video Cooling
    Cooling
    Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
    Keyboard
    Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
    Mouse
    Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
    Internet Speed
    1tbs
    Other Info
    Using non-RAID on purpose as I find it too fussy and temperamental.
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