Windows 8 and 8.1 Forums


unable to install webcam drivers -- access is denied

  1. #1

    unable to install webcam drivers -- access is denied


    Hi everyone - I have a beauty if anyone can help.

    Story so far ( I'll try to keep it short )

    had drive problems with PC so got new SSD drives and a Hybrid drive.
    All new drives so did tortuous route install win7 - upgrade to win 8.0 all worked then started acting up. My tech support worked on it for 2 days and gave up said I should backup and do a clean install from start. So I did.
    Not yet put any backup files on so only operating system and devices (printer, wireless keyboard/mouse, wireless headset and 3webcams ( One Pluscom and two PCline ) checked device manager and found cameras with yellow exclamation mark and checked properties and saw this webcam.JPG . Contacted my tech support again they gave up after 20 mins and guess what they suggested. gave appropriate answer which ended in off and went to Microsoft answer desk. After chatting for 1 hour 40 still no further other than some services which should have been running were not so he suggested starting services and check windows update. download, install and do a reboot and see what happens. If I would purchase a support plan from them then they would connect to my PC and troubleshoot and sort.

    Not willing / able to pay $150 at moment so I have come to the REAL expert for some help.

    I am obviously logged in as admin as I am the only user who Can use PC and checked permissions which are OK all users having full access.

    Hoping someone has an idea before I go completely bald / mad ( as in do lally not angry )

    Thanks in advance

    Keith

    PS will be upgrading to win 8.1 also will see if any improvement
    Attached Thumbnails Attached Thumbnails webcam.JPG  

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Go to the manufacturers web site and see if a driver is available for your device.
      My System SpecsSystem Spec

  3. #3


    Been there, done that but I think drivers may be out of date but strange webcams work on Samsung laptop with windows 8.1 32 bit
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    What is your webcam manufacturer and have you updated to Win 8.1 yet?
      My System SpecsSystem Spec

  5. #5

    unable to install webcam drivers -- access is denied


    I also get the same thing whenever I try to install/update my webcam driver....
    my manufacturer is a4tech,,I'll also see if there will be any improvement when I update ti 8.1
      My System SpecsSystem Spec

  6. #6


    Finally got my PC sorted. Try:

    1. open msconfig - select services - click on hide Microsoft services then click on disable all.
    2. open windows update and check that all updates are installed and not "failed"
    3. Reboot

    Hopefully you should now be able to install drivers

    Best of British

    Keith
      My System SpecsSystem Spec

  7. #7


    it worked. thanks
      My System SpecsSystem Spec

unable to install webcam drivers -- access is denied
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