Surface Pro will not boot

R23

New Member
Messages
17
Hello,

I'm having a issue which is complicated and would really appreciate some help.

I have a Surface Pro which hard froze during a windows update and now will not boot at all. It just sits at the 'Surface' logo when you turn it on with the loading circles.

I didn't have a USB recovery key created and I have no access to another original Surface Pro (no stores have them anymore) to make one.

Every USB stick I created with a normal Windows iso's won't boot. My question is can a Windows 8.1 recovery USB made on a friends computer work on any other or is it machine specific?

Thanks
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 x64 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    Surface Pro

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    Tablet
    System Manufacturer/Model
    Surface Pro 3
    CPU
    i5
    Memory
    4GB DDR3
    Graphics Card(s)
    Intel Graphics HD
    Screen Resolution
    2160 x 1440
    Hard Drives
    128GB SSD, 128GB MicroSD
    Internet Speed
    8GB
    Antivirus
    Bitdefender
I cannot boot into anything so all those suggestions cannot be done.

I need to get into the recovery menu and eveything I have tried has failed.
 

My Computer

System One

  • OS
    Windows 8.1 x64 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    Surface Pro

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built
    CPU
    Intel I-7 860
    Motherboard
    Asus P7B
    Memory
    8GB
    Graphics Card(s)
    Nvidia 580
    Monitor(s) Displays
    Acer (Primary), Asus (secondary), Sony TV (third)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Kingston 128GB SSD Windows 8 Boot Drive
    WD Black 1 TB (2 ea)
    WD Red 3 TB
    WD Black 500GB
    Keyboard
    MS 1000
    Mouse
    MS Flip
    Internet Speed
    Verizon FIOS 35/35
    Browser
    IE 11, Google Chrome, Firefox, Opera, Safari
    Antivirus
    Windows 8 Defender (MS Security Essentials)
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