Windows 8 and 8.1 Forums

Surface Pro will not boot

  1. #1

    Posts : 17
    Windows 8.1 x64 Pro

    Surface Pro will not boot


    I'm having a issue which is complicated and would really appreciate some help.

    I have a Surface Pro which hard froze during a windows update and now will not boot at all. It just sits at the 'Surface' logo when you turn it on with the loading circles.

    I didn't have a USB recovery key created and I have no access to another original Surface Pro (no stores have them anymore) to make one.

    Every USB stick I created with a normal Windows iso's won't boot. My question is can a Windows 8.1 recovery USB made on a friends computer work on any other or is it machine specific?

    Last edited by R23; 27 May 2014 at 19:39.

      My System SpecsSystem Spec

  2. #2

    Posts : 192
    Windows 8.1 Pro x64

    I would suggest a hard reset. And hopefully you have a back up of your data.

    Restore, refresh, or reset Microsoft Surface Pro or Surface Pro 2 | Surface factory settings
      My System SpecsSystem Spec

  3. #3

    Posts : 17
    Windows 8.1 x64 Pro

    I cannot boot into anything so all those suggestions cannot be done.

    I need to get into the recovery menu and eveything I have tried has failed.
      My System SpecsSystem Spec

  4. #4

    Posts : 216
    Windows 8.1 Pro with Media Center

    Try this link for more info. Sound like you may have to return/swap it.

    Surface Pro Stuck in UEFI after hard reset - Microsoft Community
      My System SpecsSystem Spec

Surface Pro will not boot
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