Windows 8 and 8.1 Forums


Driver installation: File not found

  1. #1


    Posts : 23
    Win 8.1 Pro 64-bit

    Driver installation: File not found


    I'm trying to set up my phone to connect via MTP. It shows up simply as "MTP" in Device Manager with a yellow exclamation point. I right-click and hit Update Driver Software and tell it to automatically update, but I get the following error screen. The same occurs when I manually navigate to the Microsoft generic MTP USB device driver. Anyone have any ideas as to how I can actually get the driver to install?

    Click image for larger version

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Many phone manufacturers provide software that contains the drivers to work correctly with Windows. No such software? What phone?
      My System SpecsSystem Spec

  3. #3


    Posts : 23
    Win 8.1 Pro 64-bit


    It's a Google Nexus 5. Google doesn't provide drivers except for accessing the phone via command line, which I've already tried. My previous phone, the Nexus 4, just worked via MTP when plugged in.
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Is there a setting in the phone to select connection type?
      My System SpecsSystem Spec

  5. #5


    Posts : 23
    Win 8.1 Pro 64-bit


    Yes, neither PTP nor MTP modes work.
      My System SpecsSystem Spec

  6. #6


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit
      My System SpecsSystem Spec

  7. #7


    Posts : 23
    Win 8.1 Pro 64-bit


    I've tried everything in that thread, no dice. Sorry, should've specified that in my OP.
      My System SpecsSystem Spec

  8. #8


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    So this didn't work either? Sounds like you're not alone then.

    Click image for larger version
      My System SpecsSystem Spec

  9. #9


    Posts : 23
    Win 8.1 Pro 64-bit


    I tried that specific set of steps right before my previous comment, just to verify. Doesn't work, just returns to being listed with the exclamation point. Manually installing the driver (or telling Windows to find/update the driver automatically) returns the screenshot in the OP--that the file couldn't be found.
      My System SpecsSystem Spec

  10. #10


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Have to ask, you tried this also? It says to use the USB Composite Device driver.

    1. Enable USB debugging: Go to phone settings -> About -> Tap build number repeatedly until developer menu is enabled. Go there (by coming out) and tick USB debugging.
    2. On your PC, go to your device manager (when the Phone is plugged in and set to MTP), locate the phone, right click on it -> properties
    3. go to the Driver tab
    4. click Update Driver
    5. click Browse my Computer for driver software
    6. click Let my pick...
    7. select USB Composite Device
    8. Finish up with the assistant
    (The computer may automatically install the driver, so you may not have to do steps 2 to 8)
      My System SpecsSystem Spec

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Driver installation: File not found
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