Windows 8 and 8.1 Forums


Printers missing in Devices and Printers

  1. #1


    Posts : 6
    Windows 8.1

    Printers missing in Devices and Printers


    New printers do not display in Windows 8.1 Devices and Printers (no icon):
    New Dell, clean install:
    - Reinstalled Dell Factory Image
    - Updated to Windows 8.1
    - Installed Office 2013
    - Added BUILT-IN Windows Driver for LaserJet 5P/5MP
    - Added Epson driver for Windows 8 64 bit from Epson website
    Neither printer shows in Devices and Printers.
    Click image for larger version

    Rebooted. Stopped and started print spooler. Checked registry and all printers, including the new ones, appear to be listed in all the correct registry areas.

    Open Notepad, select Print, both printers are listed.
    Click image for larger version

    Both printers print. When in Notepad, select Print, I can right click on the printer, select properties, and control the printer, print test pages, change drivers and preferences, etc.
    Click image for larger version

    The ONLY PROBLEM is the printers do not show in Devices and Printers, so I cannot control them from there. Problem is reported in Microsoft Forums but of course replies are stupid ... like "did you try to reboot?" and "try using a supported driver". In my case the LaserJet driver is a Windows 8 built-in driver.

      My System SpecsSystem Spec

  2. #2


    Posts : 6
    Windows 8.1

    Arghhh !!!


    I've been trying to use Windows 8.1 from the Desktop, and the printers don't show up. I just found that if I go to the idiotic Apps screen, use the Charms bar (Windows +K), and select Printers ... all the printers are listed there. So it appears Microsoft broke Windows 8.1 Devices and Printers?
      My System SpecsSystem Spec

  3. #3


    USA
    Posts : 689
    Windows 8.1 Pro with Media Center


    Hi stevejum, not sure where you're coming from but all printers should show up in the Devices & Printers menu...

    Click image for larger version

    If not, something is wrong or they're not installed.

    Also, when I go to the apps screen and hit Windows + K, than click printers, I get a message saying can only print from apps an no choice of printers are presented, which is the way it should work. So that also seems odd. Perhaps you mean the PC & Devices screen... ???

    Click image for larger version

    Thanks.
      My System SpecsSystem Spec

  4. #4


    I guess you have tried "Add" printer and letting it search?
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8.1


    Yes Sygnus21, all printers should show up in the Devices and Printers ... but as you see in the screenshots I posted, the new printers I added do not show up in Devices and Printers. That is why I created the thread ... they don't show up.
    Yet, if you look at the screenshot from Notepad (or any other program ... and even the Windows 8.1 Apps) the printers show up when you go to print.
    You will also see from my screen shots that I can even right click on the printer, open properties, set defaults, print a test page, etc.

    This means the printers are installed, they work, and I can mess with all the normal properties, clear the queue, etc. But only if I go into an application program, select print, and then open the printer properties.

    As you will also see, this is a fresh reinstall (I did the reinstall because I was trying to see if it would fix this problem).
      My System SpecsSystem Spec

  6. #6


    Posts : 6
    Windows 8.1


    DaveHC ... why would I want to add a new printer? The printers are already installed ... look at the screen shots. One of the missing printers is even a Microsoft Windows 8 built-in driver ... it came with Windows 8. The printers are installed and work ... they are just missing in Devices and Printers. If I use the ridiculous Windows 8 Metro screen, the printers are listed there as well. They are even listed in Device Manager.
    As I stated, they are missing in Devices and Printers ... everything else works. Other people are reporting this problem (Google search) ... but no one has suggested a reasonable alternative.
    Does anyone know where in the registry Devices and Printers is looking?
      My System SpecsSystem Spec

  7. #7


    USA
    Posts : 689
    Windows 8.1 Pro with Media Center


    Quote Originally Posted by stevejum View Post
    Yes Sygnus21, all printers should show up in the Devices and Printers ... but as you see in the screenshots I posted, the new printers I added do not show up in Devices and Printers. That is why I created the thread ... they don't show up.
    Yet, if you look at the screenshot from Notepad (or any other program ... and even the Windows 8.1 Apps) the printers show up when you go to print.
    You will also see from my screen shots that I can even right click on the printer, open properties, set defaults, print a test page, etc.

    This means the printers are installed, they work, and I can mess with all the normal properties, clear the queue, etc. But only if I go into an application program, select print, and then open the printer properties.

    As you will also see, this is a fresh reinstall (I did the reinstall because I was trying to see if it would fix this problem).
    My main issue was with this statement...

    Quote Originally Posted by stevejum View Post
    So it appears Microsoft broke Windows 8.1 Devices and Printers?
    which isn't the case.

    At any rate, why your printer isn't showing is a mystery as it most definitely should be showing, unless there's a drive issue. But no, Microsoft didn't brake Devices & Printers. And just for FYI, I just installed my 3880 about 3 weeks ago.

    Anyway I've no further suggestions so I'm out.

    Peace
      My System SpecsSystem Spec

  8. #8


    When printer drivers are installed from M$ they do not show in Ctr. Panel/ Devices and printers when they are not connected, on and initialized.
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Windows 8.1


    CountMike,

    The printers are connected, on, and initialized as you will see from the screen shots I included
      My System SpecsSystem Spec

  10. #10


    Posts : 6
    Windows 8.1


    I found the problem. I removed the CutePDF printer, and all of the devices now show up. It seems CutePDF Printer has a new release out, when I installed that the devices still show up. So, it seems the problem was the previous release of CutePDF Printer breaks Devices and Printers in Windows 8/8.1.
      My System SpecsSystem Spec

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Printers missing in Devices and Printers
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