Windows 8 and 8.1 Forums


Surface Pro 2 touch stopped working

  1. #1


    Posts : 3
    Windws 8.1

    Surface Pro 2 touch stopped working


    We purchased 15 Surface Pro 2 tablets for our School Administrators. Touch did not work for 3 tablet 'out of the box'...or so I thought. Since receiving them, touch has stopped working on 5 more. Each time Microsoft has replaced the device without question so I assumed this was a known issue. However I am now pretty sure it is happening during my imaging process. I am using SCCM 2012, via PXE and/or USB. The Task Sequence completes successfully and all drivers appear to install. I am using the driver package from Microsoft. The stylus works but not touch. I can't complain about the support MS is providing since they replace the device every time but I am sure there must be a fix I have not tried. Any ideas? Thanks

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  2. #2


    Posts : 22,583
    64-bit Windows 10


    Hello Strensnik, and welcome to Eight Forums.

    You might check using the tutorial below to see if touch by finger may have been disabled somehow using the same method.

    Touch Screen - Enable or Disable Touch by Finger

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windws 8.1


    That Reg entry was not there at all. I added it with a value of 1 and restarted. Still no 'touch by finger'.
      My System SpecsSystem Spec

  4. #4


    Posts : 22,583
    64-bit Windows 10
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windws 8.1


    No luck with either of those options. I will be calling it in to MS. Thanks anyway for your help
      My System SpecsSystem Spec

  6. #6


    Posts : 22,583
    64-bit Windows 10


    Sorry, nothing was able to help.

    I have a Surface Pro 2 as well, and a bit concerned that you had so many do that to you. So far, I've had no issues with mine, but I'm using the preinstalled OS as well.
      My System SpecsSystem Spec

  7. #7


    Posts : 1,127
    Windows 8.1 Pro


    Did the touch screen work before you used the calibration tool in windows? If it did, I would go back to the calibration tool and hit the reset back to default option. The calibration has ruined touchscreen for many people. The calibration tool is a remnant of the tablet PC days with resistive touch and pens.

    People see the option while exploring control panel and think calibration is good (which it normally is). Resetting back to factory default should fix it.

    Touch and Pen Screen - Calibrate or Reset in Windows
    Last edited by Brink; 01 Jun 2014 at 19:27. Reason: added tutorial link for more info
      My System SpecsSystem Spec

Surface Pro 2 touch stopped working
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