Windows 8 and 8.1 Forums


HP printer not installing correctly

  1. #1


    Posts : 2
    Windows 8 Evaluation

    HP printer not installing correctly


    When I turn my HP LaserJet CP1215 on, on a fresh install of Win 8 Preview the Printer Driver loading icon appears on the taskbar and the green shade goes across as if it's installing correctly. Looking in Control Panel/Printers and devices shows the printer installed and the properties shows the device is working correctly.

    However when I try to print in any application no printer is shown, and trying to add a printer runs through the search and finds nothing.

    What am I doing wrong? The printer works fine in win 7, any pointers or experiences would be much appreciated.

    Thank for reading .. Barry

      My System SpecsSystem Spec

  2. #2


    I think its the drivers, I had the same problem with my HP C309a. Hp is behind in driver updates, at least for my printer.
      My System SpecsSystem Spec

  3. #3


    My Photosmart 8250 will not install either no drivers well that is one glitch i reported so far running on my HP9720US laptop now was going to use the SSD but decided to keep my install of W7 intact on that drive for now. I haven't seen to many SSD installs of W8 on the forums but I haven't looks for them either. Enjoy. Plus now I have to many installs of my office Pro and have to call and explain why all the activations haven't had to do that since XP hope I get a good English speaking person.
      My System SpecsSystem Spec

  4. #4


    Posts : 122
    Windows 8 64bit Pro


    Quote Originally Posted by bazcor View Post
    When I turn my HP LaserJet CP1215 on, on a fresh install of Win 8 Preview the Printer Driver loading icon appears on the taskbar and the green shade goes across as if it's installing correctly. Looking in Control Panel/Printers and devices shows the printer installed and the properties shows the device is working correctly.

    However when I try to print in any application no printer is shown, and trying to add a printer runs through the search and finds nothing.

    What am I doing wrong? The printer works fine in win 7, any pointers or experiences would be much appreciated.

    Thank for reading .. Barry
    If you go to the following page you will find your windows 7 drivers - I copied the following and highlighted what I think may be helpful - you should of left the printer unplugged until you installed the driver software - this used to be a nightmare to fix - you could contact hp for help OR a system restore, or go to recovery in control panel, and reset your PC if system restore doesn't work.

    You may also need the firmware upgrade listed below:

    HP Support & Drivers | Australia - go here and type in : HP LaserJet CP1215

    Product Installation Software (‏2)
    HP Color LaserJet Plug and Play Package ►
    2009-10-02 , Version:20080208, 7.62M
    Use this software for first time USB installations only. Do NOT attach USB cable until prompted by the install program. The HP Color LaserJet Plug and Play package provides the following:

    HP Color LaserJet Full Feature Software and Drivers ►
    2008-04-01 , Version:2.0, 493.41M
    This is the full CD image of the HP Color LaserJet CP1210 Series version 2.0 CD.

    HP Color LaserJet Firmware Update Utility ►
    2012-02-28 , Version:20120213, 404.91k
    This utility updates the printer's firmware to the latest version. The firmware version can be found on the Self Test/Configuration Page which can be printed by pressing the green button on the ...
    More info
    Diagnostic Tools (‏1)
    HP Print Diagnostic Utility ►
    2012-01-20 , Version:5.0.0.015, 2.0M
    HP Print Diagnostic Utility was created to help users troubleshoot and correct many common problems on Windows-based computers that can prevent printing. Follow the on-screen instructions.

    If the drivers or firmware wont install and you get an error, because the installer is written for w7, do the following :
    To install a driver/program/firmware in compatibility mode - right click the setup.exe file - click properties - click compatibility - check run in compatibility with vista/w7 etc - check run as administrator - leave the rest blank. Start setup.exe and install.
      My System SpecsSystem Spec

  5. #5


    HP knew Windows 8 was coming out, and did nothing to update their software. Almost every HP printer I have come into contact with out there is having problems with windows 8, my one year old HP printer from BEST BUY will not install, "no drivers available", yet, my nephews seven year old Dell had no problems at all installing. If this trend continues we are already starting a social network against HP to stop a Billion future HP printers from being sold. Will keep you updated if HP does not change their ways.
      My System SpecsSystem Spec

  6. #6


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Quote Originally Posted by hasenourlv View Post
    HP knew Windows 8 was coming out, and did nothing to update their software. Almost every HP printer I have come into contact with out there is having problems with windows 8, my one year old HP printer from BEST BUY will not install, "no drivers available", yet, my nephews seven year old Dell had no problems at all installing. If this trend continues we are already starting a social network against HP to stop a Billion future HP printers from being sold. Will keep you updated if HP does not change their ways.
    Big bad HP I tell you!!! Make sure you patched Windows up to date and install the driver by using the device manager or regularly using compatibility mode for Windows 7.

    Disable bi-directional communication in the printer settings if issues still exist.
      My System SpecsSystem Spec

  7. #7


    Posts : 1
    Win8 Build 2899


    Hey All,
    note that even though Windows8 is really only at Consumer Preview/Beta, HP (and other vendors) have provided in-OS support for many products.
    As in Win7 (and previous OS-Readiness activities), MS will work directly with the Vendors to test and optimize drivers (both in-OS & via Windows Update) up until RC.
    Have you tried checking out 'Update catalog' (Microsoft Update Catalog) for downloaded drivers available on WU?

    Cheers!
    Now...onto Win9!
      My System SpecsSystem Spec

  8. #8


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Hi spiritedaddyo and welcome.

    The Microsoft Update Catalog is just a repository that Windows Update relies on. If hasenourlv followed well, he/she has already tried it.
      My System SpecsSystem Spec

  9. #9


    Quote Originally Posted by GMan View Post
    Quote Originally Posted by hasenourlv View Post
    HP knew Windows 8 was coming out, and did nothing to update their software. Almost every HP printer I have come into contact with out there is having problems with windows 8, my one year old HP printer from BEST BUY will not install, "no drivers available", yet, my nephews seven year old Dell had no problems at all installing. If this trend continues we are already starting a social network against HP to stop a Billion future HP printers from being sold. Will keep you updated if HP does not change their ways.
    Big bad HP I tell you!!! Make sure you patched Windows up to date and install the driver by using the device manager or regularly using compatibility mode for Windows 7.

    Disable bi-directional communication in the printer settings if issues still exist.
    Yep! seems that HP is complying with windows 8, getting most all their printers compatible. Good job HP. I should not have been so quick to judge. Thanks to GMAN for helping me to figure it all out.
      My System SpecsSystem Spec

  10. #10


    Quote Originally Posted by GMan View Post
    Hi spiritedaddyo and welcome.

    The Microsoft Update Catalog is just a repository that Windows Update relies on. If hasenourlv followed well, he/she has already tried it.
    Thanks GMAN
      My System SpecsSystem Spec

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HP printer not installing correctly
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