Bluetooth on laptop (HP Envy 15) randomly disappeared

MC1987

New Member
Messages
11
I have bought a HP envy 15 and upon using it a couple of times I turned it on again and Bluetooth had DISAPPEARED it was non existent in any settings or the Control Panel or anything except in Device Manager. After excessive clicking around I found that it had been turned off so I turned it back on.
I have used it for a while since until I turned it on today and found it to be again completely disappeared, I have tried everything within my knowledge to fix it and right now I have re-remembered how utterly worthless HP are at making hardware. I cannot find how to turn it back on again if it is the same error, but I do not think it is.
If I go into my device manager now (see image) it has the exclamation mark through it which means what exactly?? Clicking to update the driver does nothing, restarting does nothing, I can't see how uninstalling or disabling it will do anything. Please advise how I can fix this.

Bluetooth wtf.jpg
 

My Computer

System One

  • OS
    Windows 8
Not much help, but I had to comment. How the heck did they get to install windows 8?

I was using an envy 15 at the time of the release of Windows 8. It just refused to accept an install, stopping halfway with an error . I tried every trick known and, in the end, HP advised that there was no solution and the laptop was incompatible!! I sold the machine finally.

Just curious.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    Other Info
    Use several different computers during a day, so specs are irrelevant.
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