Windows 8 and 8.1 Forums


Windows encountered a problem installing the driver

  1. #1


    Posts : 1
    Windows 8.1

    Windows encountered a problem installing the driver


    Hi all. I have a HP ProBook 4320s which I've recently upgraded to Windows 8.1 Update 1 and am now having a problem trying to install any drivers. As a bit of background, I had Windows 7 Ultimate installed originally, upgraded to Windows 8 Pro last year, and have just upgraded to 8.1 U1.

    Initially, I plugged in an iPhone to use iTunes and the iPhone was showing with a yellow exclamation mark and when I tried to install the driver, I got the message:

    "Windows encountered a problem installing the driver software for your device.

    Windows found driver software for your device but encountered an error while attempting to install it"


    I thought it was an Apple specific issue and tried all the usual troubleshooting techniques. Finally, I uninstalled all the USB composite devices and then restarted. They seemed to appear back okay, but now I have two other devices with a yellow exclamation mark (including a built in webcam, so not USB).

    I have tried sfc /scannow and running DISM.exe which seemed to find some errors and fixed them, but doesn't seem to be related to this issue and still get the following message every time:



    Is there anything else I can do apart from trying a refresh / format? Wouldn't like to have to re-install all my 3rd party programs if possible.

    Many thanks
    Sean

      My System SpecsSystem Spec

  2. #2


    Posts : 187
    Windows 8.1 Pro/ Windows 8 Enterprise


    Hi, try to install the Microsoft driver named "USB Video Device" - Device manager/ Update driver/ Browse my computer for driver software/ Let me pick from a list.... and the USB Video Device should show up or if don't untick "Show compatible hardware" and navigate to Microsoft in the list and try to install this driver. Good luck!
      My System SpecsSystem Spec

Windows encountered a problem installing the driver
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