Hi all, I promise I've tried to research this problem a lot but still haven't found anything that works. I'm running Windows 8.1 and I'm trying to print from a network printer. One job is clogging the rest of the jobs and is stuck on "deleting" but won't ever get deleted. Others on the network are still able to print from the printer. So far I've tried:
Clicking on "cancel" in the job queue
Restarting the computer
Restarting the printer
Removing/re-adding the printer from Printers and Devices
Uninstalling and reinstalling the drivers
Stopping/Restarting the Spool service in Task manager
Looking for the files found in /System32/spool/PRINTERS
The weird thing, actually, is that there was no folder "PRINTERS" when I go to /System32/spool. I know that deleting the files in there often fixes the problem, but I can't even find a PRINTERS folder. Maybe that's related. Let me know if any of you have any suggestions. Thanks!
Hi ryanarvid and welcome to the forum! This almost sounds like a communication problem. How are you connected, wired or wireless? Is the computer and printer seeing each other?
