Windows 8 and 8.1 Forums


Print queue won't remove a job that's "deleting"

  1. #1


    Posts : 2
    Windows 8.1

    Print queue won't remove a job that's "deleting"


    Hi all, I promise I've tried to research this problem a lot but still haven't found anything that works. I'm running Windows 8.1 and I'm trying to print from a network printer. One job is clogging the rest of the jobs and is stuck on "deleting" but won't ever get deleted. Others on the network are still able to print from the printer. So far I've tried:
    • Clicking on "cancel" in the job queue
    • Restarting the computer
    • Restarting the printer
    • Removing/re-adding the printer from Printers and Devices
    • Uninstalling and reinstalling the drivers
    • Stopping/Restarting the Spool service in Task manager
    • Looking for the files found in /System32/spool/PRINTERS


    The weird thing, actually, is that there was no folder "PRINTERS" when I go to /System32/spool. I know that deleting the files in there often fixes the problem, but I can't even find a PRINTERS folder. Maybe that's related. Let me know if any of you have any suggestions. Thanks!

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Hi ryanarvid and welcome to the forum! This almost sounds like a communication problem. How are you connected, wired or wireless? Is the computer and printer seeing each other?
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1


    Hi popeye,
    It's connected through ethernet through a print server. The computer recognizes the printer and says it's connected. Others on the network are also able to connect and print. It's just this computer that hangs there with a job that's "deleting". I'm thinking it might be related to the fact that there's not PRINTERS folder under System32. If I could find out where spooling files are being saved, I might be able to delete them?
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    No restore point? Would be worth a try.
      My System SpecsSystem Spec

Print queue won't remove a job that's "deleting"
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