Windows 8 and 8.1 Forums


HP 2520HC deskjet printer driver error

  1. #1


    Posts : 3
    Window 8.1 64 bit

    HP 2520HC deskjet printer driver error


    Just updated my window 8 to window 8.1 last few months and getting trouble with my little printer.

    Problem: Driver need troubleshooting (unavailable) but i already install?
    1)having problem when install the driver from HP support and downloaded the correct driver which is window 8.1 64bit
    2)when i click install, getting to the usb connection part, it said connection fail (usb connection is really fine, i tried it with another window 8 and window 7 laptop..successful, but my window 8.1 can't)
    3)asked for help from HP forum but...the customer service reply me like a robot, i posted still can't solve my problem and discribe clearly to them and they didn't reply me for months! Dissapointed with HP forum.

    What i have done after i found the driver error?
    1) delete the old driver
    2) reinstall the driver
    3)try to use update driver option from device manager (comes out this error: The system cannot find the file specified)

    Any suggestion?

      My System SpecsSystem Spec

  2. #2


    Gold Coast (Australia)
    Posts : 702
    Windows 8.1 x64


    Hi, welcome.

    Any suggestion?

    Yep 2. Tell us what the printer is and maybe fill in your computer specs.

    2 things for your info, so you don't take HP's neglect personally.

    A. Microsoft doesn't care that HP drivers don't work.
    B. HP doesn't care that your printer is old and you have to buy a new one. Its $$ to them. Most all printer companies are the same. As printers these days can be bough for $25 with ink, its a throwaway industry.

    I had the same issue with my laser printer when upgrading to 8.1. As it only cost me $45, I bought a new and more recent model for less. It's easier to do that than get mad at a forum where everyone is demanding stuff. HP don't promise that their hardware will live through generations of Operating Systems.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Window 8.1 64 bit


    Thanks.

    Printer Model: HP 2520HC Deskjet

    PC Spec:
    CPU: Intel i7 3630 QM
    GPU: Nvidia 650M @ 2GB
    RAM: 8GB
    OS: Window 8.1 64bits
      My System SpecsSystem Spec

  4. #4


    Gold Coast (Australia)
    Posts : 702
    Windows 8.1 x64


    Thanks.

    This is a long document. Scroll down to the Windows 8 section, follow the instructions carefully. Let us know if you have any luck

    Link: Device Setup Failed to Complete' or 'Unknown Device' Message Displays on the Computer During a USB ...

    Its a process, sorry, I have no quick fix other than to start at the beginning
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Window 8.1 64 bit


    i have try every single process which is provided there T^T...
    still..no hopes...

    the printer is able to run at window 8(another laptop) but 8.1(this laptop) can't...still dunno what HP is doing for their updates
      My System SpecsSystem Spec

HP 2520HC deskjet printer driver error
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