Windows 8 and 8.1 Forums


Darn, my printer doesn't work

  1. #1

    Darn, my printer doesn't work


    I installed the Preview on two computers and everything seemed to work well (very well in the case of my old laptop...) and was getting used to the new workflow when I discovered my printer won't print. It's a cheapie Samsung laser printer. I tried both computers, three different drivers (Windows, and two from Samsung) and everything looks great till I go to print. Even a Test Page generates an error. It's really a showstopper for me as I need a printer. I don't think I'm missing some setting, but anyone have any ideas? There must be a place to submit the issue to MS and maybe they can tweak the driver, if that's what it takes.

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  2. #2


    Posts : 1,308
    Windows 8 enterprise x64


    It's Samsung who will update the drivers , not MS, are you using the Windows 7 drivers ? Check in Device Manager, your USB drivers are probably not install, you have to download the drivers from the motherboard manufacturer
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  3. #3


    Yes, Windows installed a driver as the printer was plugged in and turned on when I installed Win8. It works fine under Win7 with the Windows driver.
      My System SpecsSystem Spec

  4. #4


    Posts : 1,308
    Windows 8 enterprise x64


    Quote Originally Posted by Win8User View Post
    Yes, Windows installed a driver as the printer was plugged in and turned on when I installed Win8.
    The fact the driver turned on don't means the drivers are install, you have to check in Device Manager.
      My System SpecsSystem Spec

  5. #5


    I'll look, thanks.
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  6. #6


    It looks fine in Device Manager, but in the Event Viewer, the last entry ends with: "blah, blah was started with (null). Don't know if that means anything. I really don't know how to interpret the Event log and even if i did, how to edit a driver. Thanks for the suggestion though.
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  7. #7


    Posts : 30
    Win 7 Ultimate (32bit), Win 8 CP (32bit)

    Epson TX121 - PSC


    Count me in also, I'm also having the same problem but different printer, tried everything, Device Manager shows printer installed but as OP says even Test Page is not printing.
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  8. #8


    Posts : 3
    windows 8


    Hi I have a samung clp-320 laser and found that using the actual installation file from Samsung latest version work great. My printer is connected to my router and then to my computer.

    Hope this helps
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  9. #9


    Did a little more testing. I tried installing the printer to an XP machine and sharing it. I can print from a Win7 computer, but still error out trying to print from Win8. At least that eliminates the USB cable/port as the problem.
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  10. #10


    Hafnarfjörður IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Quote Originally Posted by Win8User View Post
    Did a little more testing. I tried installing the printer to an XP machine and sharing it. I can print from a Win7 computer, but still error out trying to print from Win8. At least that eliminates the USB cable/port as the problem.
    Hi there

    -- I was going to suggest that as a possible way to test. This would seem to indicate the W8 driver is not working properly.

    This is another possible thing to try

    Connect the printer to either XP or W7 --doesn't matter which.

    Then try from W8 add new LOCAL printer --on a new port \\W7_printer or \\XP_printer and see if it works. (ensure sharing permissions OK).

    One possibility you might have overlooked is that the W7 / XP machines are x-86 while your new W8 machine is x-64. This isn't a problem when sharing printers but if there isn't a 64 bit driver for your printer then you are out of luck.

    If you CAN get this to work then try locally attaching the printer to the W8 machine as the driver should be functioning correctly.

    Share by creating a new LOCAL port as above rather than by a standard USB port.

    Have a read on my posts on sharing printers between W7 and XP on the W7 Forum for more info on "Networked" printers being used as LOCAL printers.

    Cheers
    jimbo
      My System SpecsSystem Spec

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Darn, my printer doesn't work
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