Windows 8 and 8.1 Forums


Unknown USB Device (Device Descriptor Request Failed)

  1. #1

    Unknown USB Device (Device Descriptor Request Failed)


    I know that a similar question has been asked before but, not with the last part of the message, (Device Descriptor Request Failed). I get this, in Device Manager, and I have searched for an answer on the net. Also it is a Code 43. I went through my laptop, with an HP Technician this morning, I might add at a cost of 5p/minute, for 30 odd minutes. He has said that because I had gone over to Windows 8.1 and the recovery discs I made will not load, to put back in Windows 8. I have to send the laptop back for re-installing the OS, because Windows 8.1 do not have the update for my problem. Also the R.H. USB socket has a failure ID:0GAPTK-6T7716-MFPWWK-8D1Q03. I personally think that this is all what the problem is. a duff USB. Is this a cop-out???


    My question is; has anyone heard of Windows 8.1 having driver WHQL problems?? Very.

    Any/all ideas, appreciated.

    ps, I only found out the problem with the usb when I tried to download a Mobi file to a Kindle for my wife. The other usb's work OK.
    Last edited by Snapp; 08 Feb 2014 at 11:04.

      My System SpecsSystem Spec

  2. #2


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Is there only one USB port on the right hand side? Sometimes manufacturers connect internal devices via an unused USB port internally. USB ports are usually in groups of two, seeing only one port is usually a sign that the wiring has been redirected internally to something else like a Bluetooth adapter or wifi adapter. It may even be a card reader or touchpad. Is anything like that not working? If it is start looking for a driver for it.
      My System SpecsSystem Spec

  3. #3


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Code 43 means that the hardware can not communicate well, and that's usually do to chipset drivers not installed well first.

    We can see what the device is. Open Device Manager. Right click it. Properties. Details tab. Change dropdown arrow to say Hardware Ids.

    Copy and paste the lines shown to here.

    Ctrl+A = selects all
    Ctrl+C = Copy
    Ctrl+V = Paste
      My System SpecsSystem Spec

  4. #4


    Quote Originally Posted by alphanumeric View Post
    Is there only one USB port on the right hand side? Sometimes manufacturers connect internal devices via an unused USB port internally. USB ports are usually in groups of two, seeing only one port is usually a sign that the wiring has been redirected internally to something else like a Bluetooth adapter or wifi adapter. It may even be a card reader or touchpad. Is anything like that not working? If it is start looking for a driver for it.
    I think your right, alphanumeric, I tried to update the driver, NICDRV_8169 is what it shows me, but still the same problem. I think that it is some way connected to the Wi-Fi adapter, as there is only one on the right side of the laptop, and a pair on the left. I even went into the "Press ESC" after switch on, and went to F2 for checking hardware, software etc. That is what brought up the 'Failure ID' on the right socket. HP are picking up the laptop on Tuesday 11th, to check the USB that is faulty? and should return it back on 20th.

    Many thanks for your input
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  5. #5


    Quote Originally Posted by MasterChief View Post
    Code 43 means that the hardware can not communicate well, and that's usually do to chipset drivers not installed well first.

    We can see what the device is. Open Device Manager. Right click it. Properties. Details tab. Change dropdown arrow to say Hardware Ids.


    Copy and paste the lines shown to here.

    Ctrl+A = selects all
    Ctrl+C = Copy
    Ctrl+V = Paste
    Thank you Masterchief, for you advice. Unfortunately it is packed and ready to go back, still under warranty, bought for me as a Christmas pressy, and working with the technician at HP I think he knows there is a hardware problem with the USB. I should have asked for help sooner, on this Forum, what a numb nuts I am. Oh well we live and learn, as my signature says, "Still learning". The other question is:

    If I upgrade to 8.1 again do you/anyone think I might have the same problem with 'Drivers' again?? I like and prefer the feel of 8.1 over 8.0.
      My System SpecsSystem Spec

  6. #6


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Nah, there won't be any problem.

    There probably was no physical problem...just something got screwy with the Windows install or a driver.

    If you run into troubles again somehow, we will get to the bottom of it. No prob. You're welcome.
      My System SpecsSystem Spec

  7. #7


    Quote Originally Posted by MasterChief View Post
    Nah, there won't be any problem.

    There probably was no physical problem...just something got screwy with the Windows install or a driver.

    If you run into troubles again somehow, we will get to the bottom of it. No prob. You're welcome.
    Magic! I should have done this earlier, miss the laptop already :-(( was just getting used to not going upstairs all the time onto the desktop, (my Den is the spare bedroom). Ah well try and get further into Battlefield 4.
      My System SpecsSystem Spec

  8. #8


    Hi again all,

    The latest in the 'saga', "Unknown USB Device". Apparently I will not be getting my laptop back Thursday 20th, 'Expert Engineer', their words, is repairing it. Looks more than Windows 8.1 driver problems, really missing it at the moment Still if turns out as good as the refurbishment we had once on a Toyota Landcruiser, (I'm going way back), on the pitted/corroded wheels at 18 months old, then I will be very happy. Lets hope they do a good repair. I will let you know what happens when they return the laptop. Also I think, if they remove win 8.1 and do a complete re-install of win 8.0, to upgrade to 8.1 again. I was just getting used to the new OS as well.


    btw, Any/all tips, apart from the ones on the forum, for upgrading appreciated.
      My System SpecsSystem Spec

  9. #9


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Really good tip is to completely uninstall antivirus and then use the removal tool after, to prepare for an upgrade.
      My System SpecsSystem Spec

  10. #10


    Thanks for that MasterChief. I will take that on board. I still haven't got round to buying a retail version of 8.1, but I will when the guarantee runs out. I am still wondering what else they found, because everything worked OK apart from the USB socket, I'll just wait and see.
      My System SpecsSystem Spec

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