Windows 8 and 8.1 Forums

External Hard Drive - Error - "Location not Available"

  1. #1

    External Hard Drive - Error - "Location not Available"


    I am connecting a 640GB Samsung G2 Portable External Hard Drive to my HP Pavilion 15 Laptop.
    The external hard drive works on other desktop and laptop computers here at work, but when connected to the HP Pavilion (Windows 8.1 OS) it shows up as a Local Disk (H: but when trying to Open the drive it says:
    ‘Location Not Available H:\ is not accessible The device is not ready.”
    What should I do?
    Assistance is much appreciated...

      My System SpecsSystem Spec

  2. #2

    Welcome to Windows EightForums, jhnel.

    Is the drive in the correct format?

    Windows key + X > Choose Disk Management. It should tell you format and partition info there.
      My System SpecsSystem Spec

  3. #3

    It says Active Healthy Primary Partition
      My System SpecsSystem Spec

  4. #4

    Is the drive letter ok? If not, right-click on the drive in Disk Management and select "Change Drive Letter and Paths."
      My System SpecsSystem Spec

  5. #5

    Posts : 1,360
    Windows 8.1 Enterprise

    You might try disconnecting/reconnecting it from the system.
      My System SpecsSystem Spec

  6. #6

    i disconnected and reconnected and rebooted... still experiencing the same problem
      My System SpecsSystem Spec

  7. #7

    That's just plain weird. File Explorer cannot access it. Disk Management sees it. Hmmm. What's the condition in Device Manager looking like. Perhaps update the driver?
      My System SpecsSystem Spec

  8. #8

    i tried updating the driver but was told that the driver is the latest...
      My System SpecsSystem Spec

  9. #9

    It's probably something to do with the disk controller. I wonder if that's corrupted. Let me research.
      My System SpecsSystem Spec

  10. #10

    Posts : 1,360
    Windows 8.1 Enterprise

    Go here.. Samsung G Series External Drives | Seagate

    Click the Downloads button.

    Download & Run the software in this order.

    - Samsung Format Utility <=== This will delete all contents of the drive!
    - Samsung Drive Manager
    - Samsung Auto Backup
      My System SpecsSystem Spec

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External Hard Drive - Error - "Location not Available"
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