Mouse disconnects and reconnects randomly Windows 8.1

maor

New Member
Messages
2
Hello people!

I have a problem like the topic might have suggested. I've tried three mice, Logitech G400, Razer Deathadder 3.5 and a random Logitech wireless but the problem remains.
I haven't found any coincidents when i run a specific program or game. Sometimes it goes a day or two without incident and sometimes multiple times a day. I have run several Malwarebytes Anti-Malware and Avast scans but they did not find anything.

I have also ran a "sfc /scannow" and the "DISM.exe /Online /Cleanup-image /Restorehealth" to fix those problems, but that did not help with the mouse disconnecting problem. I have tried the current drivers for every mouse, tried without drivers and tried to uninstall all drivers all let Windows install them itself.

I'm currently out of suggestions and would like help with the matter.

Regards, Mattias

My specs:

Windows 8.1 Pro 64-bit
System Manufacturer: Acer
System Model: Aspire 5750G
BIOS: InsydeH2O Version V1.21
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz
DirectX Version: DirectX 11

Graphics:
GeForce GT 540M
Driverversion: 327.23
Card name: Intel(R) HD Graphics 3000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer Aspire 5750G
    CPU
    Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz
    Graphics Card(s)
    Intel(R) HD Graphics 3000 / Nvidia Geforce GT 540M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Philips 230C
    Screen Resolution
    1920 x 1080
    Keyboard
    Logitech K400 wireless
    Mouse
    Logitech G400
    Internet Speed
    100/100
    Browser
    Chrome
    Antivirus
    Avast Internet Security, Malwarebytes

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Install this latest Intel INF chipset package:

https://downloadcenter.intel.com/De...ProdId=816&DwnldID=20775&keyword=inf&lang=eng

Sounds like interference to me. See what you might have near the mice that could be interfering with its radio signal.

Check the batteries you're using. Try new ones if unsure of current state.


[DEL]Alright, i installed that one. Now i'll just have to wait and see if it disconnects within the next hours.
I might add that i'm not on a wireless mouse now, currently im using a Logitech G400 with a chord.
Anyway thanks for now, i'll be back with an update later.[/DEL]


Edit: It already disconnected so that solution didn't work. I tried both USB 2 and 3. I'll keep looking for a solution
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer Aspire 5750G
    CPU
    Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz
    Graphics Card(s)
    Intel(R) HD Graphics 3000 / Nvidia Geforce GT 540M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Philips 230C
    Screen Resolution
    1920 x 1080
    Keyboard
    Logitech K400 wireless
    Mouse
    Logitech G400
    Internet Speed
    100/100
    Browser
    Chrome
    Antivirus
    Avast Internet Security, Malwarebytes
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