Windows 8 and 8.1 Forums


Mouse disconnects and reconnects randomly Windows 8.1

  1. #1


    Posts : 2
    Windows 8.1

    Mouse disconnects and reconnects randomly Windows 8.1


    Hello people!

    I have a problem like the topic might have suggested. I've tried three mice, Logitech G400, Razer Deathadder 3.5 and a random Logitech wireless but the problem remains.
    I haven't found any coincidents when i run a specific program or game. Sometimes it goes a day or two without incident and sometimes multiple times a day. I have run several Malwarebytes Anti-Malware and Avast scans but they did not find anything.

    I have also ran a "sfc /scannow" and the "DISM.exe /Online /Cleanup-image /Restorehealth" to fix those problems, but that did not help with the mouse disconnecting problem. I have tried the current drivers for every mouse, tried without drivers and tried to uninstall all drivers all let Windows install them itself.

    I'm currently out of suggestions and would like help with the matter.

    Regards, Mattias

    My specs:

    Windows 8.1 Pro 64-bit
    System Manufacturer: Acer
    System Model: Aspire 5750G
    BIOS: InsydeH2O Version V1.21
    Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz
    DirectX Version: DirectX 11

    Graphics:
    GeForce GT 540M
    Driverversion: 327.23
    Card name: Intel(R) HD Graphics 3000
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Install this latest Intel INF chipset package:

    https://downloadcenter.intel.com/Det...d=inf&lang=eng

    Sounds like interference to me. See what you might have near the mice that could be interfering with its radio signal.

    Check the batteries you're using. Try new ones if unsure of current state.

    Try installing this for your USB 3.0 port:

    EVGA X58 FTW3 USB 3.0 Driver 2.1.19.0 - Windows XP/Vista/7 32/64bit Download

    Try a 2.0 port if you have one.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1


    Quote Originally Posted by MasterChief View Post
    Install this latest Intel INF chipset package:

    https://downloadcenter.intel.com/Det...d=inf&lang=eng

    Sounds like interference to me. See what you might have near the mice that could be interfering with its radio signal.

    Check the batteries you're using. Try new ones if unsure of current state.

    Alright, i installed that one. Now i'll just have to wait and see if it disconnects within the next hours.
    I might add that i'm not on a wireless mouse now, currently im using a Logitech G400 with a chord.
    Anyway thanks for now, i'll be back with an update later.



    Edit: It already disconnected so that solution didn't work. I tried both USB 2 and 3. I'll keep looking for a solution
      My System SpecsSystem Spec

Mouse disconnects and reconnects randomly Windows 8.1
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