Windows 8 and 8.1 Forums


Device Manager Error Code 19

  1. #1


    Posts : 241
    Windows 8.1x64 Pro

    Device Manager Error Code 19


    I just noticed that the DVD drive of my Sony laptop (Win 8.1x64) has a yellow exclamation mark in device manager with the following error message:
    "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

    I tried uninstalling/reinstalling the device with no luck. Any hint? Thanks

    UPDATE: I solved the issue. I googled and found that by deleting the UpperFilters and/or LowerFilters value from the registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} the issue is fixed. (In my case I had an UpperFilters)

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Yes, I can not stress enough how everyone on Windows 8 or even 7 for that matter, should refrain from installing software with drivers that latch onto the default optical driver.

    In many cases, it is a bsod waiting to happen.

    If software like this is installed, always latest and keep it up to date too.

    If anyone knows they have something like this, visit the maker's website and update the software to new.

    @OP: Does your screen name on here allude to Autotune or is that only coincidence? I'm a musician.
      My System SpecsSystem Spec

  3. #3


    Posts : 241
    Windows 8.1x64 Pro


    Hi Master! What software are you referring to? You mean that some software I installed created that problematic registry key?
    My screen name alludes to this , I'm an amateur astronomer
      My System SpecsSystem Spec

  4. #4


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Yes. That's how the upper and/or lower filter got added to the registry to begin with.

    You might have uninstalled the software but it left a mention to its own driver, thus causing the issue you had to fix.

    Oh, that's a cool name then.
      My System SpecsSystem Spec

Device Manager Error Code 19
Related Threads
If you have ever wanted to change that boring "HID-compliant Mouse" title to something more descriptive, this tutorial is for you. The name of any device can be modified with this method and can help you organize your devices better in Device Manager. First, open Device Manager by opening a run...
Unknown device in Device Manager in Drivers & Hardware
My friend's fairly new computer has started showing an unknown device in Device Manager. The hardware id in properties shows USB\VID-08B1&PID_0018&REV_1501 I've tried to find this on the PCI Database website but have been unsuccessful, as has a Google search. Any ideas how to find out what...
Device Manager error question in Installation & Setup
Hi everyone, Ive just done a clean installation of Windows 8. I checked device manager straight away. There was a listing under Other Devices with an exclamation mark listed only as "Media". Ive never seen that before so I havent a clue what it referred to. When I clicked on its properties it...
I recently bought a used Sapphire HD7970 GHZ Edition 3GB, which I got quite cheaply but it did need a little work doing to it. Firstly the fan cable had, in the hands of the original user, somehow snapped and they had repaired it to run on a normal motherboard 4 pin fan lead. When I got the card...
Hi Folks, I can open device manager, but whenever I try any function, search for new hardware, update drivers, disable device, etc, device manager crashes with the error "Microsoft Management Console Has Stopped Working." Other Management console programs work fine (event viewer, performance...
Hello, I have an M-Audio midi-uno and it isn't popping up anywhere in windows 8; it plugs in via usb 2.0. When I plug it in a light on the device turns on and slowly flashes on/off. When I plug it into my piano and play notes the indicator lights that show key presses flash on/off Yet when I...
can someone take a looksee and tell me what this is?
Eight Forums Android App Eight Forums IOS App Follow us on Facebook