Windows 8 and 8.1 Forums

Video hardware error

  1. #1


    Posts : 4
    windows 8

    Video hardware error


    Hi Guys,
    i have dell inspiron 5521 with win 8 pre install The Problem is that there is a warning in "Control Panel\All Control Panel Items\System" is "Your Windows Experience index needs to be refreshed" and when i trying to refresh it will continue for some time and then shutdown in between with Pop Up warning "The Windows Experience index For Your System Could Not Be Computed".And when i try check for solution in action center under Maintenance,this step show me a error i.e "Problem: Video hardware error
    Files that help describe the problem:
    WD-20140116-2008.dmp"
    I cant figure out this plz help me for the same.
    Thanks in advanced

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Update the AMD video driver from Dell's website, for your model.

    Code:
    atikmdag atikmdag.sys Mon Sep 10 22:26:41 2012 (504EA161)
    atikmpag atikmpag.sys Mon Sep 10 21:26:47 2012 (504E9357)
    Uninstall McAfee normally, reboot, then run the tool to remove it that they offer, as well.

    Set Windows Firewall and Windows Defender services to Automatic and start them too.

    Update Bluetooth driver from Intel.com or Dell.com:

    Code:
    iBtFltCoex iBtFltCoex.sys Tue Jul 24 06:03:05 2012 (500E72D9)
    Driver Reference Table - iBtFltCoex.sys

    Update Realtek lan driver:

    Code:
    Rt630x64 Rt630x64.sys Tue Jun 12 09:37:53 2012 (4FD74631)
    Download File | Dell US

    That should do it, so enjoy.
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    windows 8


    Hi MasterChief Thanks for answering i already update my amd , lan and all other driver from dell but this was same nothing change and even i also reinstall the os and install all updated drivers but problem remain the same and i cant understand this "Update Bleryooth driverfrom Intel.com or Dell.com" what does this mean which driver do you point out?

    And also i attached the png file for the same
    Click image for larger version
    Thanks
      My System SpecsSystem Spec

  4. #4


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    No, the drivers are not updated as I've shown and from where, so in order to fix the issue, it's best you simply follow instructions.

    You're welcome.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    windows 8


    For Amd :Driver Details | Dell US

    For Bluetooth :Driver Details | Dell US

    For Realtek lan :Driver Details | Dell US

    Thanks
      My System SpecsSystem Spec

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