Samsungs' SW Update Problems

Hello. I am new here but I have been browsing Seven Forums and Eight Forums for a while now, but I have never registered. I have a Samsung Laptop (a.k.a "Notebook") which can be found here. Samsung has its own program/software called "SW Update". It tells you Recommended Installs and it tells you what updates should be installed to "Boost Your PCs Performance". Yet, I sent in this Laptop 2 times to have it repaired, restored, because I was "stuck in BIOS" and could not at all boot my PC, because of this. Why would it tell me I need to update my BIOS and then fail the BIOS update so it forces me to restore everything to manufacturer defaults? I have kept my AC Adapter plugged; as a matter of fact it's in 24/7 so I don't lag which is bad.

Current BIOS Version: PO8RAP
BIOS Manufacturer: Phoenix Technologies Ltd.
BIOS Version SW Update Says To Update To: PO9RAP

Thanks in the meantime!

Samsung SW Update problems

I, too, am having a very similar problem with the Samsung SW Update. I had a DP700A7D All-I-One 27inch Desktop. Everything was just fine until I installed this update. It downloaded and installed and crashed my machine. I contacted Samsung, they authorized me to send it to repair shop in Ft.Worth, Tx. When it was returned after 12 days my pc was severely damaged. the problem happened in January, I just received a refurb replacement thurs 3/20/14. The first thing that I did was go into the bios and set my password. I then called Samsung and asked if the SW Update had been approved to load and use. I was told by Sara that it was OK to load and use with Windows 8. BUT do NOT load Windows 8.1. as Samsung is currently having problems with 8.1. I clicked on the SW Update, it loaded, rebooted and crashed my new machine. Now, that's 2 machines that have quit on me. Come Monday, I'll probably have to go ship it back to Samsung in Ft.Worth. Does ANYONE have any idea as to what's causing this and how I can fix it? I am not too happy with Samsung's service. No one seems to know who does what or what anyone's name is. They will give you their own name (first name)but they do not know anyone else's name. I'm so sick and tired of the run around. They may have good products, the SERVICE is ABSOLUTELY TERRIBLE. No more Samsung for me...