Hi All - new to the site - so if this post is in the wrong place - feel free to move it !
Can anyone please give me advice regarding the following issue :
I have an Asus CM6730 PC, bought in October, which had Windows 8 installed on it.
Everything was fine, until I decided to install the upgrade to Windows 8.1.
After a week or so, my mouse started to freeze up randomly and the only way to log out of the PC was by holding the power button down for several seconds. The next day, I was working on the PC, took a phone call and the machine went into standby mode - but wouldn't come back on when I press a key / moved mouse.
At that point I decided to restore the machine back to factory settings. This was done successfully so I was back to Windows 8. However - my problems have got worse - and now I am at the stage where the PC wont even boot up in Safe Mode - the screen just goes black.
I have read up on a few sites and I believe it could anything from driver related - to a faulty motherboard.
Any advice would be most welcome - given the PC is two months old - should I be also contacting ASUS, under the warranty ?
Thanks.
Can anyone please give me advice regarding the following issue :
I have an Asus CM6730 PC, bought in October, which had Windows 8 installed on it.
Everything was fine, until I decided to install the upgrade to Windows 8.1.
After a week or so, my mouse started to freeze up randomly and the only way to log out of the PC was by holding the power button down for several seconds. The next day, I was working on the PC, took a phone call and the machine went into standby mode - but wouldn't come back on when I press a key / moved mouse.
At that point I decided to restore the machine back to factory settings. This was done successfully so I was back to Windows 8. However - my problems have got worse - and now I am at the stage where the PC wont even boot up in Safe Mode - the screen just goes black.
I have read up on a few sites and I believe it could anything from driver related - to a faulty motherboard.
Any advice would be most welcome - given the PC is two months old - should I be also contacting ASUS, under the warranty ?
Thanks.
My Computer
System One
-
- OS
- windows 8